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Dear Dama1117,

Thank you for contacting us. I'm sorry to hear about your problem.

Please understand that only you can contact the casinos and request the self-exclusion.

I would recommend sending an email including all the relevant information to every casino. In this way, you’ll have proof of such action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

In regard to the unauthorized transaction, please contact your bank. They should be able to investigate and help you to get the funds back.

Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.

Best regards,

Petronela

Dear Dama1117,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.