Imao sam dva užasna iskustva sa ovim kazinom. Dana 27/28 avgusta 2023. učestvovao sam u specijalnom nedeljnom bonusu od 30 besplatnih okretaja.
Osvojio sam 301,14 CAD koji je trebalo da se opkladi 45 puta (13,551,3 USD)
Postoji samo nekoliko igara koje možete igrati sa bonus sredstvima, što sam i uradio. Imao sam mnogo sreće i postavio sam svoje zahteve za opkladu 13,560/13,551.3.
Osvojio sam 14,358,42 CAD. Čestitao sam na pobedi i bio sam više nego uzbuđen!
Tada su počeli problemi povlačenja. Prvo sam pokušao da podignem 1000 CAD preko interac-a. Odbijen sam jer ja uplaćujem kriptovalute, a vi morate da koristite isti metod. Zatim sam pokušao da podignem 4000 dolara u kriptovalutu, što je odbijeno jer sam morao da učitam neke informacije radi verifikacije. Do sada je sve bilo u redu, a ja sam se pridržavao pravila.
Zatim sam pokušao da podignem 2000 dolara nakon mnogih ćaskanja uživo i e-poruka sa istim odgovorom „Da je potrebno vreme, u redu je i da finansijsko odeljenje mora da pregleda i verifikuje" Nakon 72 sata napred-nazad poruka, poslali su mi e-poštu rekavši da je moje povlačenje imalo je odbijen i moj dobitak je konfiskovan koji je iznosio 10938,78 CAD (jer sam se malo kockao dok sam čekao odobrenje za povlačenje). Razlog koji su naveli je da sam premašio maksimalnu granicu povlačenja specijalnog nedeljnog bonusa od 30 besplatnih okretaja. Maksimum je 200 dolara što je iznos koji su ostavili na mom računu i mogao sam brzo da podignem.
Bio sam slomljen, ali šta sam mogao?
Razumem da su pravila pravila i trebalo bi da budem svesniji uslova bonusa. Ali u poslednjoj nedelji, posebno u poslednja 72 sata, niko mi to nije mogao reći. Dozvolili su mi da verujem da sam osvojio taj iznos i mogao sam da ga podignem. Takođe, kako su sredstva bila dostupna za povlačenje ako je bilo dozvoljeno/povlačenje samo 200 dolara. Takođe sam mogao da se kladim na iznos.
Uprkos tome što sam bio veoma uznemiren što sam izgubio preko 10.000 dolara, i dalje sam se zadržao, ali danas je poslednje izvlačenje. Dobio sam e-poštu sa bonusom bez depozita od 50 okretaja. Mislio sam u redu hajde da pokušamo ovo ponovo, ovaj put sam pročitao uslove.
Međutim, veza nije radila i nisam mogao da je aktiviram. Kontaktirao sam live chat i rekli su mi da mi bonus nije dostupan jer je moj odnos bonusa prilično visok da bih dobio bonuse. Tako da ne mogu ništa da mi obezbede, ali mogu da igram svojim novcem.
Kada sam pitao šta to znači, agent je rekao da je moj bonus balans pogođen jer je odnos primljenih bonusa u odnosu na moj ukupni iznos depozita premašio trenutno ograničenje za dalje kreditiranje.
Završio sam sa ovim kazinom. Ne znam da li se nešto može učiniti. Ali želim da drugi znaju i budu svesni njihove loše usluge za korisnike i pogrešne komunikacije. Ne sviđa mi se kako sam bio lečen.
Have had two terrible experiences with this casino. On August 27/28 2023 I participated in a special Weekly 30 Free Spins bonus.
I won $301.14 CAD that needed to be wager 45 times ($13,551.3)
There are only a few games you can play with bonus funds, which I did. I was very lucky and made my wager requirements 13,560/13,551.3.
I won $14,358.42 CAD. I was congratulated on my win and I was beyond excited!
Then began the withdrawal issues. I first tried to withdraw $1000 CAD with interac. Got rejected because I deposit with crypto and you need to use the same method. Then I tried to withdraw $4000 to crypto, that got rejected because I needed to upload some info for verification. Everything was cool so far, and I followed the rules.
Then I tried to withdraw $2000 after many live chats and emails with the same response "That it takes time, it's in queue and the finance department needs to review and verify" After 72 hrs of back and forth messages they emailed me saying my withdraw has been rejected and my winnings confiscated which was $ 10938.78 CAD (because I gambled a bit while waiting for my withdraw approval). The reason they gave was I have exceeded the maximum withdrawal limit of the special Weekly 30 Free Spins bonus. The max is $200 which is the amount they left in my account and I was able to withdraw quickly.
I was crushed, but what could I do?
I understand rules are rules and I should of been more aware of bonus terms. But in the last week especially the last 72 hrs no one could of told me that. They allowed me to believe I won that amount and I could withdraw it. Also how was the funds available to withdraw if only $200 was allowed/withdrawable. I was also able to bet with the amount.
Despite being very upset that I lost over $10,000 I still stuck around but today is the last draw. I got an email of a non deposit bonus of 50 spins. I thought ok let's try this again, I've read the terms this time.
However the link didn't work and I couldn't activate it. I contacted live chat and they told me the bonus is not available to me because my bonus ratio is quite high in order to receive bonuses. So they can't provide me with anything but I can play with my own money.
When I asked what this means the agent said my bonus balance has been affected as the ratio of bonuses received compared to my total deposit amount has exceeded the limit for further crediting at the moment.
I am done with this casino. I don't know if anything can be done. But I want others to know and be aware of their poor customer service and miscommunication. I do not like the was I was treated.
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