Pišem da bih podneo ozbiljnu žalbu protiv amok kazina, fokusirajući se na njihovo nepoštovanje moje samoisključenje i njihovu ulogu u podsticanju mog ponašanja u vezi sa kockanjem.
ovo bi trebalo da obuhvata sve brendove kojima upravlja infinzia ltd.
Samoisključio sam se sa jedne od njihovih veb stranica (gemler) zbog moje zavisnosti od kockanja. Međutim, otkrio sam da sam namamljen na kockanje na još jednoj njihovoj srodnoj veb lokaciji. Ovo su olakšali mejlovi od operatera, koji su, čini se, direktno ciljali na moju ranjivost i efektivno me vratili u kockanje. Od tada sam sebičan prema sebi i nekoliko puta sam razgovarao sa službom za korisnike o svojim problemima pre nego što sam napravio ove ogromne i smešne velike depozite.
Lakoća sa kojom sam mogao da pređem sa jedne isključene lokacije na drugu u okviru njihove mreže, zajedno sa njihovim aktivnim ohrabrenjem, pokazuje zabrinjavajuće zanemarivanje odgovornih praksi kockanja i moje blagostanje kao klijenta.
Uprkos tome što sam poznati zavisnik od kockanja, o čemu svedoči preko 1000 mejlova poslatih njihovoj korisničkoj službi sa zahtevom za male bonuse od 5 dolara, operater je dozvolio da moje kockarsko ponašanje eskalira do tačke deponovanja stotina hiljada dolara.
Ova situacija ne samo da odražava kršenje obaveza odgovornog igranja na sreću, već takođe sugeriše sistematski propust da se zaštite klijenti koji su pokazali jasne znake zavisnosti od kockanja.
Stoga, tražim:
1. Detaljan pregled mog slučaja, posebno fokusirajući se na to zašto moje samoisključivanje na jednom sajtu nije produženo kako bi se sprečio pristup drugim sajtovima unutar njihove mreže.
2. Ispitivanje marketinške prakse operatera i načina na koji ciljaju klijente koji su se samoisključili zbog problema sa kockanjem.
3. Potpuni povraćaj depozita uplaćenih nakon mog prvobitnog samoisključenja, priznajući nemar operatera po ovom pitanju.
Čini se da akcije operatera u ovom slučaju iskorištavaju moju zavisnost od kockanja, a ne pružaju podršku i prepreke neophodne za oporavak. Ovo nije samo etički upitno već i grubo kršenje standarda odgovornog kockanja.
Cijenim pomoć Casino Gurua u rješavanju ovog kritičnog pitanja i osiguravanju da se politike odgovornog igranja rigorozno sprovode kako bi se zaštitile ugrožene osobe.
Hvala vam što ste odmah obratili pažnju na ovu hitnu stvar.
S poštovanjem,
I am writing to file a serious complaint against amok casino, focusing on their failure to respect my self-exclusion and their role in encouraging my gambling behavior.
this should include all brands operated by infinzia ltd.
I have self-excluded from one of their websites (gemler) due to my gambling addiction. However, I found myself being lured into gambling on another of their related sites. This was facilitated by emails from the operator, which seemed to directly target my vulnerability and effectively drew me back into gambling. I have since then selfish with myself and talk to customer service about my issues several times before I made these vast and ridiculous big deposits.
The ease with which I could move from one excluded site to another within their network, coupled with their active encouragement, demonstrates a concerning disregard for responsible gambling practices and my well-being as a customer.
Despite being a known gambling addict, as evidenced by over 1000 emails sent to their customer service requesting small $5 bonuses, the operator allowed my gambling behavior to escalate to the point of depositing hundreds of thousands of dollars.
This situation not only reflects a breach of responsible gaming obligations but also suggests a systematic failure to protect customers who have shown clear signs of gambling addiction.
Therefore, I am requesting:
1. A thorough review of my case, particularly focusing on why my self-exclusion on one site was not extended to prevent access to other sites within their network.
2. An examination of the operator’s marketing practices and how they target customers who have self-excluded due to gambling problems.
3. A full refund of the deposits made after my initial self-exclusion, acknowledging the operator’s negligence in this matter.
The operator’s actions in this case appear to exploit my gambling addiction rather than provide the support and barriers necessary for recovery. This is not only ethically questionable but also a gross violation of responsible gambling standards.
I appreciate Casino Guru’s assistance in addressing this critical issue and ensuring that responsible gaming policies are rigorously enforced to protect vulnerable individuals.
Thank you for your prompt attention to this urgent matter.
Sincerely,
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