Bankonbet Casino - Nalog igrača je zatvoren.

I've had my bankobet account blocked since before March 6th of this year, so I contacted the casino to request a withdrawal. On March 6th, 2025, they sent me an email from bakobet KYC requesting my bank information to proceed with the manual withdrawal. I provided it all, but since then, I haven't received a response; they've ignored me. I've provided proof of address, my ID, everything I need. And I still haven't received a response. I contacted them again, and they told me to access a link to verify my verification status, but I can't access it because my account is blocked, and I'm no longer receiving a response. I haven't made much profit from this casino, and now I have to resort to these means. I've attached proof, and I still have more. I'm requesting a refund.

Llevo desde el antes del día 6 de marzo del presente año que me bloquearon el acceso a mi cuenta de bankobet y por ello me puse en contacto con el casino para solicitar mi retiro de fondos. El día 6/03/25 me enviaron un correo desde bakobet kyc solicitándome información de mi banco para proceder al retiro manual, yo les facilito toda y desde entonces no he recibido respuesta alguna, no me han hecho caso. Les he facilitado pruebas de domicilio, mi DNI, todo lo que necesite. Y sigo sin obtener una respuesta. Me vuelvo a poner en contacto con ellos y me dicen que acceda a un enlace para verificar mi verificación Status pero no puedo acceder porque tengo el acceso bloqueado a mi cuenta y ya no recibo contestación. No le he sacado grandes beneficios a este casino y ya tengo que recurrir a estos medios. Adjunto pruebas al mismo y aún dispongo de más, solicitud que se me devuelvan los fondos.

Dear Pabloiglesias,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bankonbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Why was your account blocked?
• Is there any proof of what the remaining balance in the casino is?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Did the casino indicate which documents you should provide and in which way?
• How did you provide the documents necessary to the casino so far?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas