The player from New Zealand had closed his Betandplay account due to extensive loss. After he had calculated his Return To Player (RTP) on Sizzling Eggs, he discovered that he had won far less than he had wagered. He demanded that the fairness of the game be investigated. We had reviewed the player's gaming history and found no evidence of game manipulation. We had calculated the overall RTP from the gameplay to be 82%. Despite the player's dissatisfaction with the result, we explained that RTP could vary and losing was a part of gambling. The player had requested all her information to be deleted and the account to be closed, which we respected and processed accordingly.
Igrač sa Novog Zelanda je zatvorio svoj Betandplai nalog zbog velikog gubitka. Nakon što je izračunao svoj povratak igraču (RTP) na Sizzling Eggs, otkrio je da je osvojio mnogo manje nego što je opkladio. Zahtevao je da se ispita pravičnost igre. Pregledali smo igračevu istoriju igara i nismo našli dokaze o manipulaciji igrom. Izračunali smo ukupan RTP iz igre na 82%. Uprkos nezadovoljstvu igrača rezultatom, objasnili smo da RTP može da varira i da je gubitak deo kockanja. Igračica je zahtevala brisanje svih njenih informacija i zatvaranje naloga, što smo poštovali i obrađivali u skladu sa tim.
Automatski prevedeno:
