Betcoco Casino, s obzirom da sam od vas imao informaciju da bi dostavljeni dokument „po mogućnosti" trebalo da bude pasoš, i da sam i sam pomenuo da bi pasoš bila idealna verzija, dok je igrač ipak mogao ponovo da preda svoja stara dokumenta, a sudeći po komunikacija između igrača i kazino podrške, koju mi je igrač dao, mogu reći da pasoš nije tražen "posebno" . Ako imate dokaze da je situacija drugačija od onoga što sam naveo, uvek ih možete dostaviti putem našeg Skipe razgovora.
Sumirajući sve gore navedeno, zamolio bih da se igraču pruži još jedna prilika da preda svoja dokumenta (posebno pasoš). U suprotnom bi nam bio potreban dokaz zašto je ID igrača odbijena, što bi uključivalo i objašnjenje šta tačno nije u redu sa njim.
Hvala na razumevanju!
Betcoco Casino, given that I had information from you that the submitted document should "preferably" be a passport, and that I myself has mentioned that the passport would be ideal version, whereas player still could have resubmitted their old documents, and judging by the communication between the player and the casino support, that the player has provided me with, I can say, that passport was not requested "specifically". If you have proofs that the situation is different from what I have stated, you can always provide them through our Skype conversation.
Summarizing all above-mentioned, I would to request that the player is given one more chance to submit their documents (the passport in particular). Otherwise, we would need proof on why the player's ID has been rejected, which would include explanation on what exactly is wrong with it.
Thank you for your understanding!
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