The player from the Netherlands had signed a refund agreement with Betspino for €6652 on April 27th. Initially, communication was good, but then the player was ignored by all relevant departments and VIP managers, leaving the payment unresolved. Despite multiple follow-ups, the player did not receive any response from the casino. We reviewed the case and concluded that it was outside our scope, recommending the player to contact legal authorities or a lawyer. The complaint was rejected based on our policy and the legality concerns of the casino's operations in the player's country.
Igrač iz Holandije je 27. aprila potpisao ugovor o povraćaju novca sa Betspinom za €6652. U početku je komunikacija bila dobra, ali su tada igrača ignorisala sva relevantna odeljenja i VIP menadžeri, pa je plaćanje ostalo nerešeno. Uprkos višestrukim praćenjem, igrač nije dobio nikakav odgovor iz kazina. Pregledali smo slučaj i zaključili da je van našeg delokruga, preporučivši igraču da kontaktira pravne organe ili advokata. Žalba je odbijena na osnovu naše politike i zabrinutosti za zakonitost poslovanja kazina u zemlji igrača.
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