Zdravo Guru,
postalo je očigledno da je ovaj metod moguć, ali ja nisam koristio ovu funkciju. Pristao sam da koristim njihov sajt pod utiskom da nije pod kontrolom korisnika i da će podrška morati da izvrši prilagođavanja. Kada sam to pokrenuo sa njima, rekli su da sam sigurno promenio granice, ali nisu pružili nikakav dokaz osim kada su ograničenja uklonjena.
Objasnio sam im da ne želim da se ograničenja uklone, ali oni neće ni da istražuju kako se to dogodilo i odbacuju svaku ideju da je u pitanju sistemska greška.
Objasnio sam da ako ograničenja nisu uklonjena njihovom podrškom, onda prema uslovima na koje sam pristao, nije trebalo da budu uklonjena. Njihov odgovor na to je jednostavno bio da promene uslove i odredbe u one koje ste upravo citirali. Pogledajte priložene fotografije uslova na koje sam pristao i revidiranih uslova koje su ažurirali tek ove nedelje.
dodali su u informaciju da korisnici mogu da menjaju sopstvene granice, ali se ne bih prijavio da je to prvobitno bilo jasno. Želeo sam zaštitu od toga da treba da ide preko njihove podrške i ovi uslovi su to obećavali, samo da bi na kraju bili lažni.
po mom mišljenju, oni su prekršili svoje uslove, zatim ih promenili, a onda nisu pružili nikakav dokaz da sam ja kriv i odbijaju da dalje istražuju.
Hi Guru,
it has become apparent that this method is possible, but I did not use this feature. I agreed to use their site under the impression that it was not user controlled and that support would have to make the adjustments. When I raised this with them, they have said that I must have changed the limits but provided no proof other than when the limits were removed.
i have explained to them that I did not want the limits removed, but they will not even investigate how this has happened and they dismiss any idea that it is a system error.
i explained that if limits were not removed by their support, then according to the terms I agreed to, they should not have been removed. Their response to that has simply been to change the terms and conditions to the ones you have just quoted. See the attached photos of the terms I agreed to, and the revised terms they’ve updated just this week.
they have added in the information that the users can change their own limits, but I would’ve not signed up if this had it been clear originally. I wanted the protection from having to go via their support and these terms promised that, only to end up being false.
in my view, they have breached their terms, then altered them, and then provided no proof that I am at fault and refuse to investigate further.
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