Igrač iz Ujedinjenog Kraljevstva je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Igrač je kasnije potvrdio da je primio svoj dobitak i žalbu smo zatvorili kao rešenu.
The player from United Kingdom has submitted a withdrawal request less than two weeks prior to contacting us. The player later confirmed that he received his winnings and we closed the complaint as resolved.
Igrač iz Ujedinjenog Kraljevstva je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Igrač je kasnije potvrdio da je primio svoj dobitak i žalbu smo zatvorili kao rešenu.
Zdravo, napravio sam 2 podizanja po 100 € i oni su ih otkazali. Moj nalog je verifikovan. Imam snimak ekrana toga. Odbija da plati. Samo sam se nadao da mi možete pomoći sa ovom stvari
Hi there I made 2 withdrawals of €100 and they have cancelled them. My account was verified. I have screenshot s of it. Thetr refusing to pay out. I was just hoping you could help me with this matter
Dear shieldschris88,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Hvala, još uvek čekam na povlačenje. Potpuno sam verifikovan. Imaju sve dokumente koje su tražili i rekli su da sam verifikovan. Otkazali su mi povlačenje već 5 puta. Pa se nadam da će mi platiti. Hvala
Thanks im still waiting on my withdrawal. Im fully verified. They have all the documents they've requested and have said I'm verified. They've cancelled my withdrawal 5 times now. So hopefully they pay me. Thanks
Zdravo, moje povlačenje je odobreno jutros. Primio sam e-poruku u kojoj se tako kaže, ali sada su mi vratili povlačenje na saldo i rekli da je to tehnička greška i da će morati da sačeka još 48 sati da se ponovo obradi. Kako mogu ovo da urade. Kada je odobreno
Hi there my withdrawal was approved this morning. Received an email saying so but now they've returned the withdrawal back to my balance and saying it was a technical error and will have to wait another 48 hours to process again. How can they do this. When it was approved
Da li ste dobili neko objašnjenje zašto je vaše povlačenje otkazano?
Možete li da navedete koje vrste igrica ste igrali? Da li su to bili slotovi, kazino igre uživo ili sportsko klađenje?
Have you received any explanation as to why your withdrawal was canceled?
Could you please specify what types of games did you play? Was it slots, live casino games, or sports betting?
Igrao sam slotova. Odobreli su moje povlačenje i onda ga vratili na moj račun. Razgovarao sa ćaskanjem uživo. Rekli su da je odobreno, ali zbog tehničke greške je greškom vraćeno i rekli su da moram da čekam još 48 sati da ponovo bude odobren. Kako mogu ovo da urade. Kada je moje povlačenje uopšte odobreno. Hvala
It was slots I was playing. They approved my withdrawal and then returned it back to my account. Spoke to live chat. They said it was approved but due to technical error it was returned by mistake and said I have to wait another 48 hours to be approved again. How can they do this. When my withdrawal was approved in the first place. Thanks
Odobreli su moje povlačenje još 6 puta i uradili istu stvar i ponovo vratili na moj račun. Nastavite da govorite da je to tehnička greška. Kako se kazina mogu izvući. Kada sam potpuno verifikovan
They've approved my withdrawal another 6 times and done the same thing and returned it to my account again. Keep saying its a technical error. How can casinos get away with it. When im fully verified
Dragi shieldschris88,
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Srdačan pozdrav,
Veronika
Casino.Guru
Dear shieldschris88,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.