Zdravo timu kazino gurua,
Obaveštavamo vas da je naš tim završio verifikaciju i odgovorio igraču.
KIC (Knov Iour Customer) procedura je potvrdila da je korisnik dizakefi koristio nekoliko naloga za traženje iste nagrade, što je protivno našim Uslovima i odredbama prema pravilu 19.1: https://bitcasino.io/help-center/help-terms- and-uslovi/bitcasino-uslovi-i-uslovi-korišćenja-usluga-kompanije.
Konačna odluka našeg tima za bezbednost i sigurnost igrača bila je da zatvori nalog sa delimičnim vraćanjem bilansa. Igrač tek treba da se prijavi i povuče svoj preostali iznos, tako da se nalog može trajno zatvoriti. Korisnik je o tome obavešten putem mejla.
Ako imate dodatnih pitanja, slobodno nas pitajte.
Srdačan pozdrav,
Bitcasino tim
Hello Casino Guru Team,
Please be informed that our team completed their verification and replied to the player.
The KYC (Know Your Customer) procedure confirmed that the user dizaxefi was using several accounts to claim the same reward, which is against our Terms and Conditions under rule 19.1: https://bitcasino.io/help-center/help-terms-and-conditions/bitcasino-terms-and-conditions-of-use-of-services-of-the-company.
The final decision by our Player Safety and Assurance Team was to close the account with partial return of balance. The player has yet to log in and withdraw their remaining balance, so the account can be permanently closed. The user was informed about this via email.
If you have any further questions, feel free to ask us.
Kind Regards,
Bitcasino Team
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