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On November 13th I paid 2000 euros by credit card.

Played without bonus money and only met blackjack wagering requirements.

Won. Account was fully verified and confirmed on November 14th

Now on November 13th I requested a withdrawal of 2500 and 610.

For days I've been stalled, I was guaranteed payouts within 48 hours when making a deposit in the chat.

Finance does not respond and chat on hold.

In the hope that the game would continue. Unfair

Am 13 November habe ich 2000 Euro per Kreditkarte einbezahlt.

Gespielt ohne Bonusgeld und nur Black Jack Einsatz Bedingungen erfüllt.

Gewonnen. Konto wurde am 14 November komplett verifiziert und bestätigt

Nun habe ich am 13 November eine Auszahlung von 2500 und 610 beantragt.

Seit Tagen werde ich hingehalten, mir wurde bei bei der einzahlung im Chat Garantiert auszahlungen innerhalb von 48 Stunden.

Finanzabteilung antwortet nicht und chat haltet um hin.

In der Hoffnumg dass weitergespielt wurd. Unfair

Dear Wolfgang,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Do I understand correctly that payment is still pending inside your account without being processed or it has been sent but never reached you?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Additional comments from the player:

"Unfortunately I had an incorrect entry here.

the case is now closed after 10 days and money has been paid out

Yes, after more than 10 days, the money including the winnings was paid 1110 azs.

nice greetings wager "

Additional comments from the player:

"hatte hier leider eine fehleingabe.

der fall ist nun nach 10 tagen abgeschlossen, geld wurde ausbezahlt

Ja, nach über 10 tagen wurde das geld samt gewinn 1110 azsbezahlt.

schöne grüssse wäger"

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Wolfgang, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru