Dragi ston98dd,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem sa BluVegas kazinom.
Možete li da nam kažete da li je cela istorija transakcija nestala nakon održavanja?
Da li ste sačuvali bilo kakve snimke ekrana povlačenja na čekanju pre održavanja? Ili imate bilo kakve mejlove koji potvrđuju odobrenje vaših zahteva za povlačenje? Ako jeste, prosledite ga na _KSKSKSKSKS_0@email.kkkkk . Alternativno, možete postaviti snimke ekrana ovde.
Da li ste ranije izvršili uspešne isplate iz ovog kazina?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear ston98dd,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue with BluVegas Casino.
Could you please advise if your entire transaction history disappeared after the maintenance?
Did you save any screenshots of the pending withdrawals prior to the maintenance? Or do you have any emails confirming the approval of your withdrawal requests? If so, please forward it to veronika.l@casino.guru. Alternatively, you may post the screenshots here.
Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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