Nisam siguran odakle da počnem. Večeras sam uložio 100 dolara u lajtkoin, a zatim pokušao da povučem ostatke nakon što nisam bio zadovoljan kako se sesija odvija. Otkrio sam da to ne mogu da uradim jer sam morao da proverim. Ovo me je šokiralo jer sam verifikovao svoj račun u ovom kazinu dva meseca ranije. Ovo mogu dokazati jer je moj prvi pokušaj povlačenja odbijen putem e-pošte jer nije verifikovan. Drugi email koji potvrđuje moje povlačenje je dokaz da je moja verifikacija prihvaćena. Kada mi je rečeno da moram ponovo da verifikujem, pitao sam zašto, i rečeno mi je da je to bezbednosni problem. Da li ste vi kada sam pitao u čemu je bezbednosni problem, agent za korisničku podršku je nestao. Počeo sam novi razgovor sa „Dominikom", koji me je bukvalno lagao i rekao „nakon ponovne provere, moj nalog nikada nije originalno verifikovan", iako imam dokaze za suprotno. Sačuvao sam i ceo razgovor sa Dominikom, što me dovodi do moje druge tačke.
Dana 20. jula ove godine, nakon pokušaja drugog povlačenja dobitaka ostvarenih depozitom kreditne kartice, zatraženo mi je da dostavim fotografiju kreditne kartice, sa mnom, držeći kreditnu karticu, fotografije koje još uvek imam kopije, zajedno sa kopijama mojih originalnih verifikacionih dokumenata. Dva sata nakon što sam poslao podatke o kreditnoj kartici kazinu na verifikaciju, imao sam dve lažne naplate na toj kartici. Imam dokaz o tome na izvodu kreditne kartice, kao i upozorenja iz moje banke. Znam da ne postoji način da se optužbe povežu sa kazinom, ali vremenski okvir je prilično osuđujući dokaz. Čak i tako, znao sam da mogu malo da uradim, ali sam poslao poruku korisničkoj službi o troškovima, siguran sam da kazino ima zapis o tom razgovoru. Takođe sam siguran da kazino ima zapis o mojoj originalnoj verifikaciji, koja će se poklopiti sa datumima mog prvog povlačenja. Nisam siguran kako je „Dominik" mogao ponovo da proveri i vidi da nikada nisam verifikovan, ali bi me veoma zanimalo da čujem.
Štaviše, spreman sam da se kladim da nisam jedini klijent koji je poslao podatke o kreditnoj kartici u bonus blitz kazino na verifikaciju i otkrio da su imali lažne troškove na toj kartici, verovatno takođe u sličnom vremenskom okviru. Možda biste mi mogli pomoći da smislim način da se raspitam, možda na vašim oglasnim tablama?
Čak ni ne pokušavam da povučem dobitke, pokušavam da povratim deo svog depozita napravljenog kriptovalutom i rečeno mi je da moram ponovo da verifikujem nakon verifikacije pre dva meseca za povlačenje za koje mogu da dokažem da sam napravio.
Not sure where to begin. This evening I made a deposit of $100 in litecoin, and then attempted to withdraw the remains after I was not pleased with how the session was going. I found I was unable to do so, because I needed to verify. This came as a shock to me as I had verified my account with this casino two months earlier. I can prove this as my first withdrawal attempt was denied through email due to not being verified. The second email confirming my withdrawal is proof that my verification was accepted. When I was told I had to re-verify, I asked why, and was told it was a security issue. Are you when I asked what the security issue was, the customer service agent disappeared. I began a new conversation with "Dominic", who literally lied to me, and said "after rechecking, my account was never originally verified", even though I have proof to the contrary. I also saved the entire conversation with Dominic, which brings me to my second point.
On July 20 of this year after attempting a second withdrawal of winnings made with a credit card deposit, I was asked to submit a photo of the credit card, with me, holding the credit card, photos I still have copies of, along with copies of my original verification documents. Two hours after I sent the credit card information to the casino for verification I had two fraudulent charges on that card. I have proof of this on a credit card statement, as well as the alerts from my bank. I know there’s no way to link the charges to the casino, but the timeframe is pretty condemning evidence. Even so, I knew there was little I could do, but I did message customer service about the charges, I’m sure the casino has a record of that conversation. I’m also sure the casino has a record of my original verification, which will coincide with the dates of my first withdrawal. I’m not certain how "Dominic" was able to recheck and see that I was never verified, but I would be very interested to hear.
More to the point, I am willing to bet that I’m not the only customer who has sent credit card details to bonus blitz casino for verification, and found that they had fraudulent charges on that card, probably also within a similar timeframe. Perhaps you could help me figure out a way to ask around, maybe on your message boards?
I am not even attempting to withdraw winnings, I am trying to reclaim a portion of my deposit made with cryptocurrency and being told that I need to re-verify after verifying two months ago for a withdrawal that I can prove I made.
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