Igračica sa Novog Zelanda ima poteškoća sa povlačenjem sredstava zbog ograničene dostupnosti načina plaćanja. Žalba igrača je uspešno rešena.
The player from New Zealand is experiencing difficulties withdrawing her funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.
Igračica sa Novog Zelanda ima poteškoća sa povlačenjem sredstava zbog ograničene dostupnosti načina plaćanja. Žalba igrača je uspešno rešena.
Igrao sam besplatne okretaje bez depozita u kazinu Adrenaline ispod australskih dolara i prošao kroz uslove klađenja od 40 k. Imao sam kontakt e-poštom, a potom i kontakt u ćaskanju uživo, jer je samo Neteller bio dostupan na sajtu za mene da se povučem, što nikada nije bilo rešeno. U međuvremenu, e-mail je savetovao da moram da izvršim verifikacioni depozit da bih povukao, što sam i prihvatio, ali nakon razgovora da razgovaramo malo kasnije o neteller problemu, rekli su da to više nije potrebno, ali moram da podignem svoj račun do 50 dolara pre nego što sam mogao da povučem. Pa ja jesam.
Kada se vraćam na ćaskanje, opet o tome da je Neteller jedina dostupna opcija za povlačenje (minimalno povlačenje 75 USD), chat se iznenada izvinio i savetovao da mogu da povučem samo u bitkoinima. Ovaj sajt se ne pretvara iz $ u btc, tako da je mojih 50 $ sada, čudno, potpuno nepovratno. Nakon što su ponovo kontaktirali podršku putem e-pošte za opcije koje je predložio ćaskanje, ponovili su da je bitkoin moja jedina opcija i ponovo su rekli da moram da uplatim verifikacioni depozit.
Nemam problema sa uplatom verifikacionog depozita, ali bez obzira da li to uradim ili ne, 50 dolara je nepovratno jer nije btc.
Ovaj uslov naravno nije u uslovima bonusa. Uslovi bonusa kažu $20 min povlačenja, $50 mak. Adrenalin jednostavno ne želi da plati i čini se da konstruiše pravila kako bi izbegao da to uradi.
I played no deposit free spins at Adrenaline casino under australian dollars and got through the wagering requirements of 40 x. I had email contact, and subsequently live chat contact as only neteller was available on the site for me to withdraw from which was never actually resolved. In the interim, email advised I needed to make a verification deposit to withdraw which I accepted, but upon talking to chat a little later about the neteller issue they said that that had been deemed not necessary anymore but I had to get my account up to $50 before I could withdraw. So I did.
When going back to chat, again about neteller being the only withdrawal option available ($75 minimum withdrawal) chat suddenly apologised and advised I could only withdraw in bitcoin. This site doesn't convert from $ to btc so my $50 is now, strangely wholly unwithdrawable. Upon contacting email support again for options as suggested by chat, they reiterated that bitcoin was my only option, and again said I had to make a verification deposit.
I have no issue with making a verification deposit, but whether I do or not the $50 is unwithdrable because it's not btc.
This condition is not in the bonus terms of course. The bonus terms say $20 min withdrawal, $50 max. Adrenaline just doesn't want to pay and seem to be constructing rules as they go along to avoid having to do so.
draga vickiu,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem sa povlačenjem.
Imajte na umu da raznovrsnost i dostupnost načina plaćanja ne upravlja isključivo kazino. Nekoliko faktora, kao što su organ za izdavanje dozvola, geolokacija, ugovori sa provajderima plaćanja i bankarska ograničenja, svi imaju veliki uticaj. Ako je način plaćanja bio dostupan za depozite, to ne znači nužno da će biti ponuđen i za isplate, takođe se može prekinuti u bilo kom trenutku. Nažalost, kazina su ponekad nemoćna i ograničena u ponudi načina plaćanja svojim klijentima.
Možete li da nam kažete da li ste bili obavešteni o bilo kom alternativnom metodu za povlačenje dobitaka, osim Bitcoin e-novčanika? Da li je vaš nalog već uspešno verifikovan?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear vickiu,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method to withdraw your winnings, other than the Bitcoin e-wallet? Was your account verified successfully already?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Zdravo Petronela. Apsolutno to prihvatam, ali nije ono što se desilo ovde. Njihovi uslovi i odredbe, često postavljana pitanja, stranica za depozit i povlačenje nude mnogo opcija za deponovanje i povlačenje. Pa možda ne puno, ali Skrill, neteller i bitkoin sa minimumom od 20 dolara za e-novčanike. Kada sam igrao besplatne okrete, imao sam 3 izbora valute, australijski dolari, funte ili btc. Izabrao sam australijske dolare jer su mi najbliži jer sam Novozelanđanin.
Igrao, kladio se i srećom dostigao novi minimalni iznos od 50 dolara. Onda odjednom, btc je jedina opcija za povlačenje prema podršci, tako da igranje u funtama ili dolarima onda predstavlja nepovlačenje jer oni ne pretvaraju fiat u btc na svom sajtu. Kao što rekoh, imam btc nalog, rado bih povukao u btc, ali ovaj sajt se neće konvertovati tako da ne mogu da povučem fiat niti da ga konvertujem u btc za koji sada kažu da je moj jedini način povlačenja.
To je samo 50 dolara od bonusa bez depozita, tako da nisam ništa platio tako da to nije veliki gubitak. Međutim, proveo sam 4 sata verno prolazeći kroz uslove klađenja i oni su promenili pravila od kada sam to uradio da ne bih isplatio i mislim da je to neverovatno promenljivo.
Slučajno sam poslao sve svoje dokumente nekoliko dana pre da budu u potpunosti verifikovani jer mi se dopao njihov sajt, ali ne i njihove recenzije, tako da su želele da budu bezbedne pre nego što se potrudim da igram. Svi dokumenti su prihvaćeni tako da da, potpuno verifikovani.
Zaista cenim vaš brz odgovor i rado ću proslediti e-poštu koju sam imao sa Adrenalinom. Nažalost, nema transkripta ćaskanja, ali čak i da jesam, nisam siguran da bi to dodalo bilo šta osim što bi označilo njihove pomešane poruke.
Hvala puno!
Pozdrav, Vicki.
Hi Petronela. I absolutely accept that but it's not what happened here. Their terms and conditions, faqs, deposit and withdrawal page offer lots of options for depositing and withdrawing. Well maybe not lots but Skrill, neteller and bitcoin with a $20 minimum for e-wallets. When playing the free spins I had 3 choices of currency, Australian dollars, pounds or btc. I chose Australian dollars as it's the closest to me as I'm a New Zealander.
Played, wagered and luckily hit the new apparent minimum withdrawal of $50. Then suddenly, btc is the only option to withdraw according to support, so playing in pounds or dollars then amounts to being unwithdrawable as they don't convert fiat to btc on their site. As I said, I have a btc account, would be happy to withdraw in btc but this site won't convert so I can't withdraw the fiat nor convert it to btc which they now say is my only method of withdrawal.
It's only $50 from a no deposit bonus so I haven't paid anything so it is no major loss. However I spent 4 hours faithfully going through the wagering requirements and they have shifted the rules since I did so so as to not pay out and I think that's incredibly shifty.
I incidentally sent all my documents in a couple of days before to be fully verified as I liked their site, but not their reviews really so wanted to be safe before I bothered playing. All documents were accepted so yes, fully verified.
I really appreciate your quick response and happy to forward the email trail I've had with Adrenaline. Unfortunately no chat transcripts, but even if I had I'm not sure it would add anything except for indicate their mixed messages.
Thanks heaps!
Regards, Vicki.
Zdravo Petronela. Apsolutno to prihvatam, ali nije ono što se desilo ovde. Njihovi uslovi i odredbe, često postavljana pitanja, stranica za depozit i povlačenje nude mnogo opcija za deponovanje i povlačenje. Pa možda ne puno, ali Skrill, neteller i bitkoin sa minimumom od 20 dolara za e-novčanike. Kada sam igrao besplatne okrete, imao sam 3 izbora valute, australijski dolari, funte ili btc. Izabrao sam australijske dolare jer su mi najbliži jer sam Novozelanđanin.
Igrao, kladio se i srećom dostigao novi minimalni iznos od 50 dolara. Onda odjednom, btc je jedina opcija za povlačenje prema podršci, tako da igranje u funtama ili dolarima onda predstavlja nepovlačenje jer oni ne pretvaraju fiat u btc na svom sajtu. Kao što rekoh, imam btc nalog, rado bih povukao u btc, ali ovaj sajt se neće konvertovati tako da ne mogu da povučem fiat niti da ga konvertujem u btc za koji sada kažu da je moj jedini način povlačenja.
To je samo 50 dolara od bonusa bez depozita, tako da nisam ništa platio tako da to nije veliki gubitak. Međutim, proveo sam 4 sata verno prolazeći kroz uslove klađenja i oni su promenili pravila od kada sam to uradio da ne bih isplatio i mislim da je to neverovatno promenljivo.
Slučajno sam poslao sve svoje dokumente nekoliko dana pre da budu u potpunosti verifikovani jer mi se dopao njihov sajt, ali ne i njihove recenzije, tako da su želele da budu bezbedne pre nego što se potrudim da igram. Svi dokumenti su prihvaćeni tako da da, potpuno verifikovani.
Zaista cenim vaš brz odgovor i rado ću proslediti e-poštu koju sam imao sa Adrenalinom. Nažalost, nema transkripata ćaskanja, ali čak i da jesam, nisam siguran da bi to dodalo bilo šta osim što bi naznačilo njihove mešovite poruke, tj. pitao sam ih koliko je bilo minimalno povlačenje za skrill kada sam imao 46 dolara, a oni rekli 50, a moja jedina opcija je bila da se kladite na 50 dolara, a zatim povučete preko skrill-a. Došao sam do 50 dolara i mogao sam da vidim samo Neteller na mojim opcijama povlačenja, pa sam se vratio na ćaskanje i onda su mi rekli da mogu da povučem samo preko btc-a.
Hvala puno!
Pozdrav, Vicki.
Hi Petronela. I absolutely accept that but it's not what happened here. Their terms and conditions, faqs, deposit and withdrawal page offer lots of options for depositing and withdrawing. Well maybe not lots but Skrill, neteller and bitcoin with a $20 minimum for e-wallets. When playing the free spins I had 3 choices of currency, Australian dollars, pounds or btc. I chose Australian dollars as it's the closest to me as I'm a New Zealander.
Played, wagered and luckily hit the new apparent minimum withdrawal of $50. Then suddenly, btc is the only option to withdraw according to support, so playing in pounds or dollars then amounts to being unwithdrawable as they don't convert fiat to btc on their site. As I said, I have a btc account, would be happy to withdraw in btc but this site won't convert so I can't withdraw the fiat nor convert it to btc which they now say is my only method of withdrawal.
It's only $50 from a no deposit bonus so I haven't paid anything so it is no major loss. However I spent 4 hours faithfully going through the wagering requirements and they have shifted the rules since I did so so as to not pay out and I think that's incredibly shifty.
I incidentally sent all my documents in a couple of days before to be fully verified as I liked their site, but not their reviews really so wanted to be safe before I bothered playing. All documents were accepted so yes, fully verified.
I really appreciate your quick response and happy to forward the email trail I've had with Adrenaline. Unfortunately no chat transcripts, but even if I had I'm not sure it would add anything except for indicate their mixed messages i.e. asking them what the minimum withdrawal for skrill was when I was at $46 and them saying $50, and my only option was to wager to $50 then withdrawing via skrill. Got to $50 and could only see neteller on my withdrawal options so went back to chat and them then saying I could only withdraw via btc.
Thanks heaps!
Regards, Vicki.
Zdravo Guru kazina, takođe sam se žalio Curacao egaming-u i oni su upravo poslali direktnu e-poštu Adrenalinu tražeći od njih da reše problem. Zapravo nisam očekivao da će čak i priznati moju e-poštu, tako da se nadam.
Hi Casino Guru, I also complained to Curacao egaming and they have just now sent a direct email to Adrenaline asking them to resolve the matter. I didn't actually expect them to even acknowledge my email so am hopeful.
Zdravo kazino guru. Hvala vam puno na pomoći, ali nakon što ste me naterali da skočim kroz dosta obruča i uz malo pritiska sa Curacao-a, Adrenalin je upravo platio.
Hi Casino Guru. Thanks so much for your help but after getting me to jump through quite a few hoops and with a bit of pressure from Curacao Adrenaline has just paid.
Pošto je problem uspešno rešen, sada ćemo zatvoriti žalbu kao „rešenu" u našem sistemu. Puno vam hvala, vickiu, na potvrdi, i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Srdačan pozdrav,
Petronela
Casino.Guru
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, vickiu, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
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Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.