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I made a withdrawal on 27th of March 2021. My account is fully verified. On their website it says 24-48 hours. I was told due to staffing could take 7-21 days. It has now been 60 days. I contact every other day and they say just to wait and be patient they are busy. The status of the withdrawal says awaiting. I see other players have this problem. I don't think the website should be active if not paying out to players. No other website does this.

Dear Amy,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you received a confirmation regarding successful account verification? Could you please advise if you’ve received any successful payments from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you for your response.

Yes next to my withdrawal request it says 'awaiting'.

When speaking with support chat they say it's with financial department.

Yes I have confirmation of account verification and also have an email confirming my request for withdrawal request and they said awaiting process can take up to 21days and now it's been 60 days. They won't update me any further except it won't be much longer but nothing has changed on my account.

This was my first withdrawal from this site so not had previous withdrawals.

Thanks for your help,

Amy

Thank you very much, Amy, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, I'm Nick and from now on, I'll be assisting you in this complaint. I would like to ask Casinowin.bet to join us and help us resolve the player's issue.

We haven't receive any answer from the casino yet. Please note, if we won't get any respond within the next 7 days, the complaint will be closed as unresolved, which may lead to casino's rating deduction.

Dear Amy,

As you can see, we haven't receive any answer from the casino for 2 weeks. I'm really sorry that we could not help you more but as they are non-responsive, there isn't much we can do. You can always try to contact the licencing authority for resolving your issue. Unfortunately, we will be closing the complaint now as unresolved, which could also lead to casino's rating deduciont. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Best regards,

Nick

Casino.guru