zdravo pogrešno stun,
Ja sam Mihal i preuzeo sam vašu žalbu. Iako razumem vašu poentu i mogu da se složim sa vama da bi u idealnom slučaju svaki kazino trebalo da ima implementiranu funkciju koja ne dozvoljava igračima iz zemlje u kojoj nije dozvoljeno da se registruju i deponuju novac, ili tamo gde određeni lokalni propisi to ograničavaju. Mi se zalažemo za to, nažalost, ovo još nije postalo industrijski standard. Zato je zaista odgovornost igrača da se pobrine da pročita odredbe i uslove. Našao sam ovo u Uputstvima i uslovima kazina
Međutim, pošten pristup kazina bio bi da vratite barem svoje depozite.
Kontaktiraću kazino da vidim da li mogu da pomognem.
Želeli bismo da pozovemo Coins.Game Casino da se pridruži razgovoru.
Dragi Coins.Game Casino,
Iako mogu da se složim da igrači treba da pročitaju odredbe i uslove pre nego što otvore svoj nalog kako bi izbegli ovakve situacije, moram da napomenem da je vašem kazinu lako dostupan sa IP adrese u UK, tako da nema IP bloka, broja telefona u UK je dozvoljeno da se unese, nije potrebna zemlja u registraciji, deponovanje je moguće bez popunjavanja profila igrača što je zbunjujuće za igrače i stvara situaciju kada igrači mogu da izgube novac, ali ne mogu ništa da dobiju.
Zašto račun igrača nije zatvoren nakon što su naveli svoje podatke o prebivalištu, ili zašto je igrač mogao da uplati novac kada je otvorio svoj račun iz zabranjene zemlje i deponovao iz banke u UK?
Očekujemo da kazina imaju mere za sprečavanje ovakvih situacija.
Razumem da igrač možda nema pravo na dobitak, međutim, pravedno rešenje za ovu situaciju bi bilo vraćanje depozita nazad igraču. Možete li razmotriti ovu opciju?
Hello wrongerstun,
I'm Michal, and I have taken over your complaint. Although I understand your point and I can agree with you that ideally, every casino should have a feature implemented to not allow players from a non-allowed country to register and deposit money, or where certain local regulations limit this. We are advocating for this, unfortunately, this has not yet become an industry standard. That's why it is indeed the player's responsibility to make sure to read the terms and conditions. I have found this in the casino T&Cs
However, a fair approach from the casino would be to return at least your deposits.
I will contact the casino to see if I can help.
We would like to invite Coins.Game Casino to join the conversation.
Dear Coins.Game Casino,
Although I can agree that players should read the terms and conditions before they open their account to avoid situations like this, however, I have to mention that your casino is easily accessible from a UK IP, so there is no IP block, UK phone number is allowed to be entered, no country in registration needed, depositing possible without filling out the player profile which is confusing for the players and it creates a situation when the players can lose money but are not able to get anything.
Why was the player's account not closed once they provided their residency details, or why was the player able to deposit when they opened their account from a prohibited country and deposited from a UK bank?
We expect casinos to have measures in place to prevent situations like this.
I understand the player might not be entitled to the winnings, however, a fair resolution to this situation would be to return the deposit back to the player. Can you please consider this option?
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