Igračica iz Grčke ima poteškoća s povlačenjem sredstava zbog ograničene dostupnosti načina plaćanja. Kako je igračica zatvorila svoj račun, na kraju smo odbacili ovaj slučaj.
The player from Greece is experiencing difficulties withdrawing her funds due to limited availability of payment methods. As the player has closed her account, we ended up rejecting this case.
Igračica iz Grčke ima poteškoća s povlačenjem sredstava zbog ograničene dostupnosti načina plaćanja. Kako je igračica zatvorila svoj račun, na kraju smo odbacili ovaj slučaj.
Zdravo
Depozit sam dao vizom.
Kada sam pokušao povući novac, ne pronalazim izbor vize kako bih uzeo svoju pobjedu.
Ima samo metodu povlačenja bitcoina.
Šta moram učiniti?
Poslao sam e-mail, ali nisam dobio odgovor.
Razgovarao sam uživo, ali oni to ne znaju
Hvala ti
Hi
I made deposit by my visa.
When i tried to make withdrawl i dint find visa choice to take my wining .
It has only withdrawl method bitcoin.
What must i do?
i sent email but no answer .
I spoke live chat but they dont know
Thank yu
Draga Marianthi,
Hvala vam što ste podnijeli žalbu. Žao mi je zbog vašeg problema.
Molimo vas da shvatite da kazinom ne upravlja isključivo raznolikost i dostupnost načina plaćanja. Nekoliko faktora kao što je tijelo za izdavanje dozvola, geolokacija i ugovori s dobavljačima plaćanja i bankarska ograničenja, svi imaju veliki utjecaj. Ako je način plaćanja bio dostupan za depozite, ne znači nužno da će biti ponuđen i za podizanje novca.
Kontaktirat ćemo casino i zatražiti njihovu suradnju u rješavanju vašeg problema, ali prije nego što to učinimo, možete li potvrditi da je vaš račun u potpunosti potvrđen?
Uz to, ako je Bitcoin jedini način plaćanja dostupan za podizanje novca, bojim se da ćete ga morati postaviti. Brz je, siguran i uvijek možete pretvoriti bitcoin u gotovinu i na kraju ga premjestiti na bankovni račun. Dostupno je mnogo članaka na mreži, gdje možete naučiti kako to funkcionira i odlučiti da li bi vam bilo prikladno (npr. Https://www.bitcoin.com/get-started/how-to-get-started-with -bitcoin / ).
Nadam se da ćemo vam moći pomoći da što prije riješite ovaj problem. Unaprijed se zahvaljujem na odgovoru.
Srdačan pozdrav,
Petronela
Dear Marianthi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too.
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified?
Additionally, if Bitcoin is the only payment method available for withdrawals, I’m afraid you’ll need to set it up. It is fast, safe and you can always convert bitcoin to cash and ultimately move it to a bank account. There is a lot of online articles available, where you can learn how it works and decide if it would be convenient for you (e.g https://www.bitcoin.com/get-started/how-to-get-started-with-bitcoin/).
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Dobro jutro.
Poslao sam svoje dokumente na provjeru 3 dana i nisam dobio odgovor.
Danas sam ponovo poslao e-poštu, ali nema odgovora.
Puno sam puta razgovarao s njihovim živahnim razgovorom, a oni mi kažu da ne znaju i da čekaju.
Ne mogu razumjeti kako se nositi s njima.
Oni prihvaćaju depozite bez ikakvih problema i provjere, a kad dođe vrijeme da izvršite isplatu, suočavate se s puno poteškoća.
Trebao sam biti obaviješten kada sam položio vizu da neću moći povući novac.
Hvala vam puno na pomoći
Good morning.
I have sent my documents for verification for 3 days and I have not received a reply.
I emailed again today but no response.
I spoke many times with their lively conversation and they tell me that they do not know and to wait.
I can not understand how to deal with them.
They accept the deposits without any problem and verification and when it is time for you to make a withdrawal you face a lot of difficulties.
I should have been informed when I made a deposit with a visa that I will not be able to make a withdrawal.
Thanks so much for your help
Καλημερα σας.
Εχω στειλει τα εγγραφα μου για επαληθευση εδω και 3 μερες και δεν εχω παρει απαντηση.
Ξαναεστειλα εμαιλ παλι σημερα αλλα καμμια απαντηση.
Μιλησα πολλες φορες με τη ζωντανη συνομιλία τους και μου λενε οτι δεν ξερουν και να περιμενω.
Δε μπορω να καταλαβω την αντιμετωπιση τους.
Δεχονται χωρις προβλημα και επαληθευση τις καταθεσεις και οταν ειναι για να κανεις αναληψη αντιμετωπιζεις ενα σωρο δυσκολιες.
Επρεπε να ειχα ενημερωθει οταν εκανα καταθεση με βιζα οτι δε θα μπορω να κανω αναληψη.
Ευχαριστω πολύ για τη βοηθεια σας
Draga Marianthi,
Hvala vam što ste odabrali našu kazino marku!
Žao nam je zbog kašnjenja iz našeg KYC odjela zbog velikog broja zahtjeva za povlačenje ovih dana. Već radimo na ovom pitanju i nastavit ćemo sa svim zahtjevima za povlačenjem što je brže moguće.
Naš finansijski tim već vam šalje povratne informacije u vezi s vašim povlačenjem. Slijedite upute u e-poruci i sve će biti u redu s vašim dobicima.
Srdačan pozdrav,
CosmicSlot kazino tim
Dear Marianthi,
Thank you for choosing our casino brand!
Sorry for the delay from our KYC department because of a big number of withdrawal requests these days. We are already working on this issue and are going to proceed with all withdrawal requests as fast as possible.
Our finance team already send you feedback regarding your withdrawal. Please follow the instructions in the email and everything will be fine with your winnings.
Best Regards,
CosmicSlot Casino Team
Nisam zatražio povlačenje.
Ovo je moje pitanje da ne postoji mogućnost povlačenja putem vize kao što je bio moj depozit.
Vaš odgovor nema nikakve veze sa mojim problemom,
Niste mi odgovorili za potvrdu mog računa jer sam ih sve poslao 3 dana.
Puno vam hvala
I have not requested a withdrawal.
This is my issue that there is no option to withdraw with a visa as was my deposit.
Your answer has nothing to do with my problem,
You did not answer me for the verification of my account as I have sent them all for 3 days.
Thank you very much
Δεν εχω κανει αιτημα αναληψης.
Αυτο ειναι το θεμα μου οτι δεν υπαρχει επιλογη αναληψης με βιζα οπως ήταν και η καταθεση μου.
Η απαντηση σας δεν εχει καμια σχεση με το προβλημα μου,
Ουτε μου απαντησατε για την επαληθευση του λογ/σμου μου καθως τα εχω στειλει ολα εδω και 3 μερες.
Ευχαριστω πολύ
Draga Marianthi,
Možete podići novac pomoću Bitcoin-a, na primjer, ili bilo kojim drugim dostupnim sistemom plaćanja. Petronela Kontos već su vam poslali upute u vezi s korištenjem BitCoina.
Također u vezi s vašom potvrdom, odjel KYC-a će vam poslati još jedan e-mail gdje vas traži selfi s vašom ličnom kartom (prethodni se ne može odobriti zbog lošeg kvaliteta).
Naš finansijski odjel raduje se vašem odgovoru.
Ps za Petronelu Kontos iz CasinoGurua: Ne mogu vam pripremiti dokaze o nekvalitetnom selfiju zbog GDPR politike.
Srdačan pozdrav,
CosmicSlot kazino tim
Dear Marianthi,
You are free to withdraw your money with BitCoins for example or any other available payment system. Petronela Kontos already sent you instructions regarding using BitCoins.
Also regarding your verification KYC department send you another email where asks you for a selfie with your ID card (the previous one can't be approved because of bad quality).
Our finance department is looking forward to an answer from you.
P.s. for Petronela Kontos from CasinoGuru: I can't prepare for you evidence of bad quality selfie because of GDPR policy.
Best regards,
CosmicSlot Casino Team
Teškom sam mukom, jer uopće ne znam od bitcoina, uspio napokon otvoriti račun.
Otišao sam da se povučem i on mi kaže da ne mogu jer nisam koristio isti način pologa.
Ono što se događa je neprihvatljivo.
Dugo godina igram u mrežnim kazinima i nikada se nisam s tim susreo.
Ono što mi se događa je neprihvatljivo
Molimo vas da me obavestite šta radim i gde bih trebao ići.
Puno vam hvala
With great difficulty as I do not know at all from bitcoin I managed to finally open an account.
I went to withdraw and he tells me that I can not because I have not used the same deposit method.
What is happening is unacceptable.
I have been playing in online casinos for many years, and I have never encountered this.
What is happening to me is unacceptable
Please let me know what I do and where I should go.
Thank you very much
Με μεγαλη δυσκολια καθως δεν γνωριζω καθολου απο bitcoin καταφερα να ανοιξω τελικα ενα λογ/σμο.
Πηγα να κανω αναληψη και μου λεει οτι δε μπορω γιατι δεν εχω χρησιμοποιήσει την ιδια μεθοδο καταθεσης.
Ειναι απαραδεκτο αυτο που συμβαινει.
Παιζω εδω και πολλα χρονια σε διαδικτυακά καζινο , αυτο δε το εχω συναντησει ποτε .
Ειναι απαραδεκτο αυτο που μου συμβαινει
Παρακαλώ ενημερωστε τι θα κανω και που πρεπει να απευθυνθω.
Ευχαριστώ πολύ
Draga Marianthi ,
Puno vam hvala na saradnji i što ste spremni otvoriti račun e-novčanika Bitcoin. Možete li nas posavjetovati da li ste traženi selfi poslali sa svojom osobnom iskaznicom?
Dragi Casino tim CosmicSlot ,
Puno vam hvala na pomoći i pojašnjenjima. Siguran sam da ćemo zajedno uspjeti riješiti ovaj problem u kratkom vremenu.
Dear Marianthi,
Thank you very much for your cooperation and for being willing to open the Bitcoin e-wallet account. Could you please advise if you have sent the requested selfie with your ID?
Dear CosmicSlot Casino Team,
Thank you very much for your assistance and clarification. I'm sure together we will be able to solve this problem in no time.
Draga Marianthi,
Vaš račun je uspješno potvrđen, ali trenutno stanje je 0,03 eura i nema zahtjeva za povlačenje. Ali i dalje možete koristiti naš CashBack bonus svakog ponedjeljka i još jednom okušati sreću kod nas.
Hvala vam što ste ostali s nama!
Srdačan pozdrav,
CosmicSlot kazino tim
Dear Marianthi,
Your account was successfully verified but your balance right now is 0.03 Euro and no requests for withdrawal. But you can still use our CashBack Bonus every Monday and try your luck once again with us.
Thank you for staying with us!
Best regards,
CosmicSlot Casino Team
Hvala vam puno, CosmicSlot Casino timu , na ažuriranju.
Marianthi , imam li vaše dopuštenje da zatvorim ovu žalbu ili vam još nešto možemo pomoći? Unaprijed se zahvaljujem na odgovoru.
Thank you very much, CosmicSlot Casino Team, for the update.
Marianthi, do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.
Dobro jutro
Hvala vam puno na pomoći.
Zatvorio sam svoj račun u ovom kasinu da biste mogli zatvoriti ovu žalbu.
Good morning
Thank you very much for your help.
I closed my account with this casino so you can close this complaint.
Καλημερα σας
Σας ευχαριστω πολυ για τη βοηθεια σας.
Εκλεισα με το εν λογω καζινο τον λογ/σμο μου συνεπως μπορειτε να κλεισετε το εν λογω παραπονο.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.