Kakve sjajne vesti!
Hvala vam, Sonu61681, na potvrdi i korišćenju centra za rešavanje žalbi Casino Guru. Veoma mi je drago što ste dobili svoja sredstva. Pošto je problem uspešno rešen, sada ću vašu žalbu označiti kao „rešenu" u našem sistemu. Iako se iskreno nadam da se to neće dogoditi, ne ustručavajte se da nas kontaktirate u budućnosti ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Što se tiče vašeg spornog kazino naloga, postoji nekoliko činjenica koje ukazuju da će vaš nalog biti trajno zatvoren:
- O tome ste više puta obavešteni putem mejla
- Vaš sporni račun je vraćen samo u svrhu povlačenja spornih sredstava
- Kazino vas je u suštini "primorao" da povučete svoj preostali iznos kako bi mogao da zatvori vaš nalog, inače ne bi tražio od vas da to uradite
Pošto kazino ima pravo da zatvori bilo koji račun u bilo kom trenutku, bez navođenja razloga, a u ovom slučaju je kazino ispunio sve obaveze prema vama isplatom vašeg stanja, prihvatamo njegovu odluku. U isključivoj je diskreciji kazina da odluči šta će se desiti sa vašim spornim kazino nalogom. Sa naše strane, zaista ne možemo ništa drugo da učinimo da vam dodatno pomognemo i stoga smatramo da je žalba uspešno rešena.
U slučaju da želite više informacija u vezi sa zatvorenim nalogom, preporučujem vam da kontaktirate korisničku podršku kazina i uputite takva pitanja direktno predstavnicima kazina.
Hvala i vama, Cricbaba Casino timu, na pomoći i saradnji u rešavanju problema.
Srdačan pozdrav,
Branislav, Casino.guru
What great news!
Thank you, Sonu61681, for confirmation and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
As for your disputed casino account, there are several facts that indicate your account will be closed permanently:
- You were informed about it multiple times via email
- Your disputed account was restored only for the purpose of withdrawing your disputed funds
- The casino basically "forced" you to withdraw your remaining balance so it could close your account, otherwise, it would not have asked you to do it
Since the casino has a right to close any account at any time, without giving a reason, and in this case, the casino fulfilled all obligations toward you by paying your balance out, we accept its decision. It is in the casino's sole discretion to decide what will happen with your disputed casino account. On our side, there is really nothing else we can do to further help you, and therefore, we consider the complaint successfully resolved.
In case you would like to need more information regarding the closed account, I recommend you contact the casino's customer support and direct such questions directly to the casino representatives.
Thank you too, Cricbaba Casino team, for your help and cooperation in resolving the matter.
Best regards,
Branislav, Casino.guru
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