zdravo svima,
Sproveli smo detaljan pregled situacije i želeli bismo da razjasnimo i istaknemo nekoliko ključnih aspekata u vezi sa aktivnostima igrača.
Nakon detaljne analize, naše odeljenje za borbu protiv prevara je identifikovalo lažne šeme koje krše pravila našeg kazina. Kao rezultat toga, radnje igrača su klasifikovane kao lažne i u direktnoj suprotnosti sa principima fer pleja.
Želeli bismo da naglasimo da su pre otkrivanja ovih kršenja, zahtevi igrača za povlačenje obrađeni bez ikakvih odlaganja, što odražava našu posvećenost transparentnosti i pravičnosti u interakciji sa klijentima. Pored toga, ukupan dobitak igrača premašio je njihove depozite za 1,5 puta, što dodatno potvrđuje integritet naših operacija.
Nakon otkrivanja lažne aktivnosti, račun igrača je klasifikovan kao lažan, a preostali iznos je otpisan u skladu sa našim smernicama. Imajte na umu da je uticalo samo na stanje, a deponovana sredstva igrača nisu otpisana. Štaviše, nakon poslednjeg depozita, igrač je stavio opklade u ukupnom iznosu od 3,760 €.
Ostajemo posvećeni održavanju bezbednog i poštenog okruženja za igre za sve korisnike i striktno se pridržavamo naših politika protiv prevara. Ukoliko su vam potrebna dodatna pojašnjenja, ne oklevajte da se obratite.
srdačan pozdrav,
Cusco Casino tim
Hello everyone,
We have conducted a thorough review of the situation and would like to clarify and highlight several key aspects regarding the player's activity.
Following a detailed analysis, our anti-fraud department identified fraudulent schemes that violate our casino’s rules. As a result, the player's actions were classified as fraudulent and in direct contradiction to the principles of fair play.
We would like to emphasize that prior to detecting these violations, the player's withdrawal requests were processed without any delays, reflecting our commitment to transparency and fairness in customer interactions. Additionally, the player's total winnings exceeded their deposits by 1.5 times, further confirming the integrity of our operations.
After the detection of fraudulent activity, the player's account was classified as fraudulent, and the remaining balance was written off in accordance with our policies. Please note that only the balance was affected, and the player's deposited funds were not written off. Furthermore, following the last deposit, the player placed bets totaling €3,760.
We remain committed to maintaining a secure and fair gaming environment for all users and strictly adhere to our anti-fraud policies. Should you require any further clarification, please do not hesitate to reach out.
Kind regards,
Cusco Casino Team
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