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On December 5th at 5:10 pm I ordered a payout via Litecoin.

After I have been fully verified (KYC).

I hardly get any messages on my e-mails, and when I do, it's standard mail.

I wonder why it takes so long (yes 2 days are given and it is now 2 days) but I haven't played with crypto either so that it takes so long until a payout arrives.

I did not violate the bonus conditions 100%, so I meticulously paid attention to it.

Ich habe am 05.12 um 17:10 eine Auszahlung per Litecoin beauftragt.

Nachdem ich komplett verifiziert wurde (KYC).

Ich kriege kaum Nachrichten auf meine Mails und wenn dann sind es Standardmails.

Ich frage mich warum es so lange dauert (ja 2 tage sind angegeben und es sind jetzt 2 Tage) aber ich habe ja auch nicht mit krypto gespielt damit es so lange dauert bis ne Auszahlung ankommt.

Ich habe zu 100% nicht gegen die Bonusbedingungen verstoßen, da hab ich akribisch drauf geachtet.

Dear Christian,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your reply.

Best regards,

Petronela

Still no money ... You still don't respond to anything, probably already sent out 10 emails.

Immer noch kein Geld... Sie reagieren immer noch auf nix, bestimmt schon 10 Emails rausgeschickt.

I fully understand your frustration, Christian. However, I will set the timer for additional 6 days and if there’s no development by Thursday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello Christian,

Have there been any developments since our last conversation?

Dear schmuser,

Have you received your winnings? We are extending the timer by 10 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.