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YOU ARE HONESTLY SPENDING MY TIME WHO WILL PAY FOR MY TIME SPEND TO FIND OUT WHAT IS WRONG HERE? TO DEPOSIT THE MONEY IS OK 3 SECONDS! TO WITHDRAW IS TAKING DAYS? HOURS? MONTHS? YOU ARE LOSING A CUSTOMER AND I WILL SHARE THIS BAD EXPERIENCE WITH ALL PEOPLE I KNOW CAUSE YOU DESERVE THIS YOU ARE DOING THIS LONG TIME NOW! MY CHAT has BLOCKED THE LINGS ON EMAIL YOU ARE SENDING ARE NOT WORKING WHAT IS HAPPENING?????DO I HAVE TO REMOVE MY WINDOWS SECURITY? WHY WAS SAYS THIS PAGE IN NOT SECURE FOR THE WITHDRAW ANDTO PLAY OR DEPOSIT MONEY WAS NORMAL? I HAVE OVERPASS 10 CASINOS TILL I FIND YOUR CASINO WORKING WITHOUT PROBLEMS UNTIL I HAD TO WITHDRAW! SHAME IS NOT THE MONEY IS THE FEELINGS YOU ARE CREATING

Dear NECTARIOS,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Firstly, I’m sure you understand that I don’t work for the DLX Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem.

Secondly, I’m not able to assist you with this case based on the current description of events and I will need definitely more information and details. Could you please elaborate? Why you’re experiencing difficulties withdrawing your winnings? Is it due to unfinished account verification or limited payment methods?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear NECTARIOS,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.