Dragi Emerald36,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaše probleme.
Naš tim je završio pregled Doctor Spins Casino-a, koji će biti objavljen na našoj veb stranici 8. maja. Već sada mogu da vas obavestim da je indeks bezbednosti ovog kazina nizak i iznosi 3,9/10. Posebno, kazino nema važeću licencu, a nakon pregleda njegovih Uslova i odredbi, identifikovali smo nekoliko pravila koja smatramo nepravednim. Vredi napomenuti da je kazino u vlasništvu VinBet NV, iste kompanije koja stoji iza kazina Galaki Spins, Superb kazina i Makimal Vins kazina. Većina ovih subjekata ima politiku nereagovanja u vezi sa rešavanjem pritužbi igrača kod nas.
Ipak, dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Možete li navesti koji je status vašeg zahteva za povlačenje? Da li je još uvek na čekanju ili ga je kazino odobrio?
Kada ste poslednji put komunicirali sa korisničkom podrškom u vezi sa kašnjenjem plaćanja?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear Emerald36,
Thank you very much for submitting this complaint. I'm sorry to hear about your problems.
Our team has completed the review of Doctor Spins Casino, which will be published on our website on May 8. I can already inform you that the safety index of this casino is low, standing at 3.9/10. Notably, the casino lacks a valid license, and upon reviewing its Terms and Conditions, we identified several rules we deem unfair. It's worth mentioning that the casino is owned by WinBet NV, the same company behind Galaxy Spins Casino, Superb Casino, and Maximal Wins Casino. Most of these entities have a no-reaction policy regarding resolving player complaints with us.
Nevertheless, please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify what the status of your withdrawal request is? Is it still pending or has it been approved by the casino?
When was the last time you communicated with customer support regarding your delayed payment?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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