Ranije ove godine otvorio sam dosta kazino naloga i čini se da su mnogi od njih bili u vlasništvu istih ljudi pod imenom Progress Plai. Gubio sam mnogo novca, ali sam na kraju imao malo sreće i našao sam se sa povlačenjem na čekanju u 5 različitih kazina u okviru grupe Progress Plai. Jedan od njih je bio Dream Palace Casino.
Ali odjednom, svi moji kazino nalozi u okviru Progress Plai-a su iznenada suspendovani i na kraju su vratili samo moje depozite. I to samo u slučaju kada sam dobio nešto novca. U slučaju da sam izgubio depozit - sve su ih zadržali. U početku nisu naveli razlog za svoje ponašanje, ali su kopirali i prošli i ogroman i nejasan deo svojih uslova. Na kraju su došli do najsmešnijeg objašnjenja kako sam prekršio njihove uslove. Rekli su da sam bio blokiran u 3 njihova kazina još 2016. Razlog za to je zato što sam napravio depozit, a zatim ga povukao bez igranja. Ovo je 7 godina, a ja se ni ne sećam tih kazina. Zatim su rekli da sam promenio ime da bih zaobišao njihov proces registracije. Prava istina je da sam se oženio i da sam promenio prezime. Postoji 1000 drugih kazina kojima bih se mogao pridružiti – ne moram da menjam ime da bih se pridružio Progress Plai kazinu, posebno zato što nije bilo podsticaja za to. Nisam uzeo bonuse i nisam ušao u promocije.
Zatim su me optužili da koristim podatke o plaćanju treće strane. Ovo je istina, nekako. Zapravo sam koristila PaiPal adresu svog muža koju delimo više godina nego što postoji Progress Plai. I, koristio sam ga greškom. Delimo računar i kada se PaiPal otvori, automatski se popunjava. Jednostavna greška. I, ova PaiPal greška je nastala NAKON što sam pobedio u Dream Palace Casino-u. Samo smešan pokušaj da nađem razlog da mi ne platiš. Njihov podsticaj je veći od £4800 osporavanih u Dream Palace-u jer je ukupan iznos svih kazina iz kojih su odbili da plate oko 10,000£.
Kada im odgovara oni vide da su im sva kazina 1 mesto, pa ako pogrešite u jednom oni će vas kazniti u svim. Ali smešno je kako kada sam deponovao 7.000 funti u danu 10 van kontrole divljeg kockanja u aprilu i maju ove godine na nekoliko njihovih brendova - nisu rekli ništa. Zarađujem 10.000 funti godišnje, ali su mi rado uzeli novac. Samo bih voleo da sam pročitao kritike ovih ljudi pre nego što sam stupio u kockarski odnos sa njima.
Earlier this year I opened quite a lot of casino accounts and it seems many of them were owned by the same people by the name of Progress Play. I was losing a lot of money but did have some luck in the end and found myself with pending withdrawals at 5 different casinos under in the Progress Play group. One of which was Dream Palace Casino.
But all of a sudden, all my casino accounts within Progress Play were suddenly suspended and eventually they returned only my deposits. And only in the case where I had won some money. In the case where I had lost the deposit - they kept all of them. Initially they gave no reason for their behaviour but did copy and past and huge and vague section of their terms and conditions. Eventually they came up with a most ludicrous explanation of how I breached their terms and conditions. They said I had been block from 3 of their casinos way back in 2016. The reason for that was because I had made a deposit and then withdrew it without playing. This is 7 years and I don't even remember those casinos. Next, they said I had changed my name to circumvent their sign up process. The actual truth is I got married and my surname changed. There are 1000's of other casinos out there I could join - I don't need to change my name to join a Progress Play casino especially as there was no incentive to do so. I took no bonuses and entered into no promotions.
Next they accused me of using a 3rd parties payment details. This is true, kind of. I actually used my husband's PayPal address which we have shared for more years than Progress Play has existed. And, I used it in error. We share a computer and when PayPal opens up it is auto filled. A simple error. AND, this PayPal error came AFTER I had won at Dream Palace Casino. Just a ridiculous attempt to find a reason not pay me. Their incentive is greater than the £4800 disputed at Dream Palace because the total of all the casinos they refused to pay from is around £10,000.
When it suits them they make out that all their casinos are 1 place, so if you make a mistake in one they will penalise you in all of them. But it's funny how when I deposited £7,000 in a day 10 out of control wild gambling spree in April and May of this year across several of their brands - they said nothing. I earn £10,000 per year but they were happy to take my money. I only wish I had read the reviews of these people before I entered into a gambling relationship with them.
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