Dragi Samuelkk,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Drift kazinom. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Možete li navesti koji način plaćanja ste koristili za deponovanje? Da li ste u mogućnosti da dokažete da ste jedini vlasnik načina plaćanja koji ste koristili za uplatu u kazino?
Kada ste poslednji put komunicirali sa korisničkom podrškom i o čemu se radi?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear Samuelxx,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Drift Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify what payment method did you use for depositing? Are you able to prove that you are the sole owner of the payment method you used for depositing into the casino?
When was the last time you communicated with customer support and what was it about?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Automatski prevedeno: