Hvala vam što ste nam se obratili u vezi sa zatvaranjem računa klijenta i konfiskacijom sredstava. U potpunosti razumemo važnost transparentnosti i želimo da pružimo detaljno objašnjenje preduzetih radnji.
Obrazloženje za zatvaranje računa i konfiskaciju sredstava:
1. Kršenje Uslova korišćenja usluge (ToS):
Utvrđeno je da je dotični kupac prekršio naše Uslove korišćenja usluge, posebno u vezi sa poštenom igrom i integritetom naše platforme. Tokom rutinske revizije podataka o igrici, otkriveno je da je klijent angažovan u aktivnostima dizajniranim da iskoriste naš sistem rang liste. Ova eksploatacija je rezultirala prihodima na listi lidera koji su bili značajno nesrazmerni njihovim stvarnim gubicima u igri, što ukazuje na jasan pokušaj da se manipuliše sistemom radi nepoštene dobiti.
2. Pravičnost i integritet:
U Duelbits-u smo posvećeni održavanju fer i bezbednog okruženja za sve naše korisnike. Naši Uslovi korišćenja jasno navode da zadržavamo pravo da suspendujemo ili ukinemo naloge za koje se utvrdi da su uključeni u lažne ili nepoštene aktivnosti. Posebni odeljci naših uslova korišćenja koji su prekršeni uključuju:
- Klauzula A: Uključivanje u prevarne ili tajne aktivnosti.
- Klauzula B: Korišćenje platforme na nepravedan način ili iskorišćavanje sistema radi dobijanja neprikladne prednosti.
Postupci korisnika su ugrozili pravičnost iskustva igranja za druge igrače i ugrozili integritet naše platforme. Ovo je ozbiljan prekršaj koji ne možemo prevideti.
3. Konfiskacija sredstava:
U skladu sa našim Uslovima korišćenja, kada se utvrdi kršenje ove prirode, dobici klijenta podležu oduzimanju. Međutim, obezbedili smo da mu je početni depozit klijenta, umanjen za sva prethodna povlačenja, vraćen. Kupac je obavešten o ovoj odluci, a preostali iznos je vraćen na njegov račun za povlačenje.
Zaključak:
Odluka o zatvaranju računa i oduzimanju sredstava nije doneta olako. Zasnovan je na jasnim dokazima o kršenju ToS-a koji je uticao na pravičnost i integritet naše platforme. Verujemo da su ove akcije neophodne da bismo zaštitili interese svih naših igrača i da bismo održali okruženje za igre od poverenja.
Nadamo se da ovo objašnjenje daje jasnoću po ovom pitanju. Ako su vam potrebni dodatni detalji ili imate dodatna pitanja, ne ustručavajte se da nas kontaktirate.
Srdačan pozdrav,
Thank you for reaching out to us regarding the closure of the customer's account and the confiscation of funds. We fully understand the importance of transparency and wish to provide a detailed explanation of the actions taken.
Justification for Account Closure and Fund Confiscation:
1. Violation of Terms of Service (ToS):
The customer in question was found to be in violation of our Terms of Service, specifically in relation to fair play and the integrity of our platform. During a routine audit of gameplay data, it was discovered that the customer engaged in activities designed to exploit our leaderboard system. This exploitation resulted in leaderboard revenues that were significantly disproportionate to their actual gameplay losses, indicating a clear attempt to manipulate the system for unfair gain.
2. Fairness and Integrity:
At Duelbits, we are committed to maintaining a fair and secure environment for all our users. Our ToS clearly states that we reserve the right to suspend or terminate accounts found to be engaging in fraudulent or unfair activities. The specific sections of our ToS that were violated include:
- Clause A: Engaging in fraudulent or collusive activities.
- Clause B: Using the platform in an unfair manner or exploiting the system to gain an undue advantage.
The customer's actions undermined the fairness of the gaming experience for other players and compromised the integrity of our platform. This is a serious violation that we cannot overlook.
3. Confiscation of Funds:
In accordance with our ToS, when a violation of this nature is identified, the customer’s winnings are subject to forfeiture. However, we have ensured that the customer’s initial deposit, minus any prior withdrawals, has been returned to them. The customer was informed of this decision, and the remaining balance was credited back to their account for withdrawal.
Conclusion:
The decision to close the account and confiscate the funds was not made lightly. It was based on clear evidence of ToS violations that impacted the fairness and integrity of our platform. We believe that these actions are necessary to protect the interests of all our players and to maintain a trustworthy gaming environment.
We hope this explanation provides clarity on the matter. If you require any further details or have additional questions, please do not hesitate to contact us.
Best regards,
Automatski prevedeno:
