NaslovnaPritužbeFatPirate Casino - Zahtevi za povlačenje igrača se više puta otkazuju.
FatPirate Casino - Zahtevi za povlačenje igrača se više puta otkazuju.
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FatPirate Casino
Index sigurnosti:Iznad proseka
Sigurnosni indeks
Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
The player from Australia faced ongoing issues with withdrawing money from the casino, having lodged eight withdrawal attempts over three weeks. Despite the casino initially blaming the player and the bank, they later acknowledged that the issue was on their end but continued to cancel withdrawals and provide repeated responses. The player struggled to get replies to emails and could only connect through live chat using a false email address. The Complaints Team attempted to engage the casino for resolution but was unsuccessful due to the casino's lack of cooperation and absence of a valid license. Consequently, the complaint was marked as 'unresolved'. After further communication, the casino reopened the complaint and confirmed that the player's withdrawal had been paid out. The player was asked to confirm but as they have not responded we have rejected the complaint.
Igrač iz Australije se suočavao sa stalnim problemima sa povlačenjem novca iz kazina, nakon što je uložio osam pokušaja podizanja novca tokom tri nedelje. Uprkos tome što je kazino u početku krivio igrača i banku, kasnije su priznali da je problem na njihovoj strani, ali su nastavili da otkazuju isplate i daju ponovljene odgovore. Igrač se borio da dobije odgovore na imejlove i mogao je da se poveže samo putem ćaskanja uživo koristeći lažnu adresu e-pošte. Tim za žalbe je pokušao da angažuje kazino za rešavanje problema, ali nije uspeo zbog nedostatka saradnje kazina i odsustva važeće licence. Shodno tome, žalba je označena kao „nerešena“. Nakon dalje komunikacije, kazino je ponovo otvorio žalbu i potvrdio da je povlačenje igrača isplaćeno. Od igrača se tada očekivalo da potvrdi prijem sredstava kako bi se problem smatrao rešenim.
Uložio sam 8 pokušaja povlačenja, a oni su otkazali moje povlačenje 7 puta. Prvo sam pokušao da kažem da sam to ja. Onda su okrivili moju banku kojoj je moja banka rekla da nema kontakta. Onda su priznali da je tu kraj. U trećem pokušaju i sada dobijam istu skriptu na ponavljanju.
Više čak ni ne odgovaraju na mejlove, moj jedini oblik kontakta je uživo ako se povežem preko lažne adrese e-pošte.
I lodged 8 withdrawal attempts now they cancelled my withdrawal 7 times. At first tried saying it was me. Then blamed my bank to which my bank said no contact. Then they admitted it's on there end. On 3rd attempt and now I get the same script on repeat.
They no longer even reply to emails my only form of contact is the live if I connect via a false email address.
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja da razjasnim vašu situaciju.
Da li ste ranije uspešno podizali novac iz ovog kazina?
Možete li potvrditi da ste prošli potpunu KIC verifikaciju i da su vaši načini plaćanja takođe u potpunosti verifikovani?
Koji način plaćanja ste izabrali za svoje najnovije zahteve za povlačenje?
Da li ste pokušali da izaberete drugi način plaćanja da biste videli da li problem i dalje postoji?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 900 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam ugodne praznike, a mi ćemo vam se javiti što je pre moguće.
Dear gamonbryzy,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Have you made any successful withdrawals from this casino before?
Could you please confirm that you passed the full KYC verification and that your payment methods are fully verified as well?
Which payment method have you chosen for your most recent withdrawal requests?
Have you tried choosing a different payment method to see if the problem persists?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Ovo je njihova stranica za verifikaciju, ovo je moje prvo povlačenje preko njih.
Nažalost, prijatelj je poslao vezu da ih isproba. Žalosno je jer je on konačno pobedio nedelju dana nakon mene. Takođe je doživeo isti preokret sudbine.
Koristim Mastercard za povlačenje jer mi je to jedina dostupna opcija bez otvaranja naloga na drugom mestu. Mifiniti ili kripto. Izbegavam kriptovalute zbog dugog i pomalo dosadnog preokreta.
Moj prijatelj koristi Visa, takođe su ga otkazali sa istim redovima što je rečeno. prešao je na mifinitet ali samo da bi oživeo isti ishod.
Tako da oklevam da isprobam tu metodu, plus primetio sam da bih izgubio 6% na naknadu za transfer sa mifiniti na moju banku čak i ako bude uspešan.
Radije neću uzeti još jedno L jer oni ne mogu da podrže i pruže hr uslugu koju sami nude.
Predložili su mi u ćaskanju uživo da pređu na bankovni transfer, što bih rado uradio, osim da mi ne daju tu opciju. Što je čudno, jer se nudi svuda drugde. Tav slika je takođe u odgovoru
Imao sam problema sa drugim kazinom. Ali obično se sav posao sredi onda svaka strana ide tamo.
ali ovo je kao da imate posla sa razmaženim detetom. Što samo rezultira lošim ishodom za dete. Dugoročno
moj krug prijatelja svi mi volimo da pritisnemo kada žvačemo masnoću koja sustiže otprilike 25 potencijalnih kupaca koji svi vole da se kockaju u proseku oko 200-300 dolara nedeljno obično gube, sve preko mizernih 95 dolara, tretman je bio veoma snishodljiv. Većina drugih obično daje izvinjenje i mali bonus za probleme fs ili tako nešto
Hvala vam na izdvojenom vremenu i na bilo kakvoj pomoći koju biste mogli da produžite
bez obzira na ishod hvala vam na usluzi koju pružate.
S poštovanjem
Brian
This is their verification page this is my 1st withdrawal through them.
Unfortunately it was a friend who sent the link to try them. It's unfortunate as he finally won a week after I did. Also experienced the same turn of fate.
Im using Mastercard to withdrawal as it's the only available option to me without setting up an account elsewhere. Mifinity or crypto. I avoid crypto because of a long and slightly annoying turn of events.
My friend is using Visa they also cancelled him with the same lines was told. he switched to mifinity but only to revieve the same outcome.
So I'm hesitant in trying that method plus I noticed I would lose 6% on transfer fee from mifinity to my bank even if successful.
I rather not take another L because they cannot uphold and provide hr service they themselves offer.
They have suggested in live chat to switch to bank transfer which I would happily do except that they don't extend that option to me. Which is odd, because it's offered everywhere else. Thatv pic is also in the reply
I have had issues with other casino's. But usually all business is sorted then each party goes there way.
but this is like dealing with a spoiled child.Which only result in a poor outcome for the child. Long term
my circle of friends we all like to press when chewing the fat catching up approximately 25 potential customers all whom like gamble an average of around $200-$300 per week usually lost, all over a measly $95, the treatment has been very condescending. Most other usually extend an apology and a small bonus for the trouble fs or somthing
Thank you for your time and for any assistance you might be able to extend
regardless the outcome thank you for the service you provide.
Otprilike u 23:02 prijavio sam se na fat pirate da vidim da li se nešto dogodilo. Budite blagovremeni kada sam bio svedok i snimio ekran da je promena povlačenja odobrena, a onda sam samo razmišljao s nadom da bi se to zaista moglo dogoditi. Debeli gusar bi mogao učiniti pravu stvar.
Poželjno razmišljanje, umesto toga ponovo otkazao, odmah sam požurio na ćaskanje uživo.
Pod pretpostavkom da su upravo odobrili, nema potrebe ponovo prolaziti kroz taj proces 9. put smatrajući da je isti novac obrađen već 8 puta očigledno.
Umesto procesa događaja - Pregledajte, a zatim Odobre, a zatim Neuspešno, a zatim ignorišite i ponovo pokrenite.
predložio sam umesto ignorisanja i ponovnog pokretanja, kako ponovo pokušati i završiti. U suštini sam ignorisan i zamoljen da ponovo pokrenem.
Pitao sam da li je transakcija neuspela kako kažu, dostavite mi zapis o transakciji ako je pokušaj neuspešan. Onda to mogu da predstavim svojoj banci kao pobijanje mojoj banci rekavši da „nije primljen nijedan pokušaj ili komunikacija u iznosu od 95 audia". Trostruko sam proverio svoje podatke sa debelim piratom u šest od 9 pokušaja da su informacije 100% tačne.
Debeli pirat je rekao da će poslati te dokaze, ali to nisu uradili, kada je to nekoliko puta zatraženo putem ćaskanja uživo.
Doživljavam šablon poput skripte od provajdera podrške koji je iznenada zatrpan, a drugim igračima je potrebna pomoć ili promena smene povremeno ponekad se magično odjavim sa sistema (sumnjivo)
Ironično, ostajem na ćaskanju, ali počinjem ispočetka sa alternativom ili povremeno sa istom lažnom adresom e-pošte. Uzmite isto osoblje za podršku, za koje obično kažem „nije li ovo nezgodno za vas", navedite moje ime, a zatim završe ili napuste ćaskanje.
Ispod je snimak ekrana odobrenog, ali ponovo otkazanog povlačenja debelog pirata. Odbijam da kažem da je odbijeno dok se ne dokaže da je pogrešno.
Veoma frustrirajuće.
Bez obzira na nadu da svi imaju sjajan Božić. Osim onih koji rade u debelom gusaru. (Ovde umetnite uvrede na račun debelog patetika/pirata.]
Srećan Božić
Brian
Approximately 11:02pm I logged onto fat pirate to see if anything happened. Be some timely luck I witnessed and screenshot the withdrawal change to approved then just thinking with hope it might actually happen. Fat pirate might do the right thing.
Wishful thinking, instead cancelled again I immediately rushed to live chat.
Under the premise of they just approved no need go through that process again for a 9th times considering it the same money processed 8 times already apparently.
Rather than the process of events - Review then Approve followed by Fail then ignore and restart.
i proposed rather than ignore and restart, how retry and complete. I was essentially dismissed ignore and asked again to restart.
I asked if the transaction failed as they say, provide me with the transaction record if the failed attempt. Then I can present that to my bank in rebuttal to my bank saying "no attempt or communication to the amount of $95 Aud has been recieved". I have triple checked my details with fat pirate six of the 9 attempts that information is 100% correct.
Fat pirate have said they would send that evidence but fail to do so, when requested a few times via Live Chat.
I experience a script like pattern from the support provider they are suddenly swamped, with other players needing assistance or shift change occasionally sometimes I magically log out of the system (suspicious)
Ironically I stay on chat but start over with a alternative or occasionally with same fake email address. Get the very same support staff, to which I usual say "isn't this awkward for you" state my name then they end or leave chat.
Below is the screenshot of the approved but again cancelled fat pirate withdrawal I refuse to say declined until proven wrong.
Very frustrating.
Regardless hope everyone has a great xmas. Except those working at fat pirate. (Insert insults towards fat pathetic/pirate here.]
Hvala vam puno, gamonbrizi, što ste dali sve potrebne informacije. Sada ću preneti vašu žalbu kolegi Petru ( peter.c@casino.guru ) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, gamonbryzy, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Hvala vam gamonbrizi što ste nam pružili sve informacije. Nadam se da ćemo zajedno uspeti da rešimo ovaj problem.
Sada bih želeo da zamolim FatPirate Casino za njihovu pomoć u rešavanju ove žalbe. Želeli bismo da znamo šta je problem sa povlačenjem i šta možemo da uradimo da pomognemo igraču da dobije svoje dobitke.
Hvala vam!
Hello there,
Thank you gamonbryzy for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask FatPirate Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.
Oni će najverovatnije odgovoriti sa transakcijom koju je moja banka odbila u vezi sa ovim. Njihov odgovor je bio da transakcija za iznos od 95 dolara nije pokušana ili odbijena.
Da bih to mogao da opovrgnem u svojoj banci. Više puta sam tražio snimak ekrana pokušaja transakcije koje je koristila banka debelih pirata ili finansijski institut.
Nažalost, oni to nikada ne pružaju čak ni nakon što su rekli da će mi poslati e-poštu.
Ako se ponovo pita, jednostavno ignorišite pitanje sve zajedno putem e-pošte ili ili ćaskanje uživo.
Siguran sam da najčešće dobijam AI bota na ćaskanju
They will most likely reply with the transaction was denied by my bank i contacted regarding this. Their reply was no transaction for the amount of $95 aud was attempted or denied.
So I could refute this with my bank I have asked repeatedly for a screenshot of the transaction attempt by fat pirates bank or financial institute used.
Unfortunately they never provide this even after saying they would email to me.
If asked again the simply ignore the question all together via email or support@fatpirate.com or live support chat.
Voleli bi da zamolimo kazino da odgovori na ovu pritužbu. Produžujemo timer za 7 dana. Ako kazino ne odgovori u predviđenom roku, prigovo ćemo zatvoriti kao "nerešen", što može negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Više puta sam pokušavao da kontaktiram kazino, ali nisam imao uspeha. Bojim se da se ne može mnogo postići bez saradnje sa njegove strane. Pošto kazino radi bez važeće licence i ne odnosi se ni na jednu ADR uslugu, nema ovlašćenja za igre na sreću kojoj se možete obratiti.
Označiću žalbu kao „nerešenu" u našem sistemu. Razumem da ovo nije zadovoljavajuće rešenje za vaš problem. Međutim, smanjenje rejtinga uzrokovano nerešenim žalbama moglo bi da pomogne da se promeni pristup kazina. Ako kazino odluči da reaguje, ponovo ćemo otvoriti žalbu i bićete obavešteni putem e-pošte.
Mogu samo da vam preporučim da birate kazina prema njihovim recenzijama i ocenama u budućnosti kako biste izbegli ovakve situacije. Žao mi je što ovom prilikom nismo mogli biti od veće pomoći.
Srdačan pozdrav,
Peter
I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.
Ponovo smo otvorili ovu žalbu na zahtev FatPirate kazina.
Dragi gamonbrizi , stupio sam u kontakt sa predstavnikom kazina i rečeno mi je da je vaše povlačenje isplaćeno. Možete li potvrditi da ste primili sredstva i da je vaš problem rešen? Hvala unapred!
We’ve reopened this complaint at the request of FatPirate Casino.
Dear gamonbryzy, I got in touch with the casino representative and was told your withdrawal was paid out. Can you confirm you have received your funds and you issue has been resolved? Thank you in advance!
Produžavamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pružite asistenciju, mi ćemo da odbijemo prigovor.
Dear gamonbryzy,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
