Igrač mounirabizeid je prvobitno kontaktirao podršku da se požali na RTP, a zatim je počeo da grdi osoblje uključujući neprikladne psovke i optužbe za nameštanje.
Kako se zloupotreba očigledno ne toleriše, obavešteni su da im je nalog zabranjen putem e-pošte. Na računu je ostalo otprilike 0,62 USD, koje Flush zadržava pravo da zadrži u takvim okolnostima.
Međutim, da su bili strpljivi, dobili bi naknadnu e-poštu u kojoj se savetuje da će im 0,62 dolara biti vraćeno, uprkos njihovom nasilnom ponašanju.
Umesto toga, nakon što je korisnik obavešten o zabrani naloga, odlučio je da deponuje još 105,78 dolara na veb lokaciju, nešto što ne možemo sprečiti pošto je kripto sistem plaćanja.
Iskoristili su ovu prinudnu uplatu da pokušaju da pojačaju i formalizuju svoju žalbu e-poštom napisanom od strane veštačke inteligencije, poslatom ubrzo nakon zatvaranja, tvrdeći da nemaju pojma zašto je njihov račun moguće da je zatvoren, i nastavili da pogrešno tvrde da smo zadržali njihova sredstva .
Ovo, naravno, jednostavno nije tačno. Postupanje sa klijentima koji zloupotrebljavaju treba da se eskalira na upravljanje, a rešavanje upita kupaca koji ne zloupotrebljavaju ima prioritet.
Stoga smo odgovorili potvrđujući da je njihov račun zatvoren zbog zloupotrebe i zatražili KIC dokumentaciju kako bismo vratili sredstva.
Dobili smo potrebnu dokumentaciju i ubrzo vratili sredstva.
The player mounirabizeid initially contacted support to complain about RTP and then began to berate staff including inappropriate swearing and accusations of rigging.
As abuse is obviously not tolerated, they were informed their account was banned via email. The account had approximately $0.62 balance remaining, which Flush reserves the right to withhold in such circumstances.
However, had they been patient, they would have received a follow up email advising the $0.62 would have been returned to them, despite their abusive behaviour.
Instead, after the user was notified of the account banning they chose to then deposit another $105.78 onto the site, something we cannot prevent since crypto is a push payment system.
They used this forced payment to attempt to step up and formalise their complaint with a very AI written email, sent shortly after closure, claiming they had no idea why their account could have possibly been closed, and proceeded to incorrectly claim that we withheld their funds.
This is simply not true of course. The handling of abusive customers needs to be escalated to management and resolving queries from non-abusive customers takes priority.
We therefore responded confirming that their account was closed for abusive behaviour and requested KYC documentation in order to return funds.
We received the required documentation and returned the funds shortly after.
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