Igraču iz Švajcarske je blokiran nalog bez daljeg objašnjenja. Kazino je ponovo razmotrio blokadu računa igrača, a igrač je potvrdio da je primio svoj dobitak.
The player from Switzerland had his account blocked without further explanation. The casino reconsidered blocking of the player's account, and the player confirmed he received his winnings.
Igraču iz Švajcarske je blokiran nalog bez daljeg objašnjenja. Kazino je ponovo razmotrio blokadu računa igrača, a igrač je potvrdio da je primio svoj dobitak.
Dobar dan. Hvala vam na ovoj usluzi. Već neko vreme igram u FoggiStaru. Pobedio sam i želeo sam da se povučem preko EZEvallet-a. Tada su me kontaktirali da je bilo problema i trebalo bi da koristim Cripto BTC kao isplatu. Uradio sam to i dan kasnije imao sam novac.
Onda sam nastavio da igram i ponovo osvojio €3'500 i želeo sam da ih unovčim. Sledećeg dana dobijam poruku da sam prekršio pravila i da je moj dobitak konfiskovan, a račun zatvoren. Ništa drugačije nisam radio i ne znam koja bih pravila prekršio. Kazino nije odgovorio na to. Hvala vam na podršci
Good day. Thank you for this service. I've been playing at FoggyStar for a while. I won and wanted to withdraw via EZEwallet. Then I was contacted there were problems and I should use Crypto BTC as a payout. I did that and a day later I had the money.
Then I kept playing and won €3'500 again and wanted to cash it out. The next day I get the message that I broke the rules and my winnings have been confiscated and my account closed. I didn't do anything differently and I don't know what rules I would have broken. The casino didn't answer that. Thank you for your support
Guten Tag. Danke für diesen Service. Ich spiele seit kurzen bei FoggyStar. Ich gewann und wollte auszahlen lassen via EZEwallet. Dann wurde ich kontaktiert es gäbe Probleme und ich soll Crypto BTC als Auszahlung nutzen. Die habe ich getan und einen Tag später hatte ich das Geld.
Dann habe ich weiter gespielt und wieder gewonnen 3‘500€ und wollte es auszahlen lassen. Tag darauf bekomme ich die Nachricht ich hätte gegen Regeln verstossen und deswegen ist mein Gewinn konfisziert worden und mein Konto geschlossen. Ich habe nichts anders gemacht und weiss nich welche Regeln ich gebrochen hätte. Das Casino hat das nicht beantwortet. Danke für Ihre Unterstützung
Dragi Engiman,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju. Možete li da nam kažete pre koliko vremena ste registrovali svoj nalog i da li ste uspešno završili verifikaciju naloga? Koje igre ste igrali (igre uživo, slotovi ili multiplaier)? Da li su vaši dobici akumulirani sa ili bez aktivnog bonusa?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear Engiman,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Zdravo Petronela, hvala vam na brzom prijemu pomoći. Otvorio sam račun pre 10-ak dana i takođe podneo dokumente. Ne mogu da se setim da li sam dobio potvrdu da je verifikacija završena. Međutim, prva isplata je brzo isplaćena (kazino je samo želeo da pređem sa EZE na Cripto). Igrao sam slotove i uvek bez bonusa. Hvala na pomoći.
Hello Petronela, Thank you for your quick reception of help. I opened the account about 10 days ago and also submitted documents. I can't remember if I received a confirmation that the verification was completed. However, the first payout was paid out quickly (casino only wanted me to switch from EZE to Crypto). I played slots and always without a bonus. Thanks for your help.
Hallo Petronela, vielen Dank für Ihre schnelle Aufnahme der Hilfe. Ich habe das Konto vor ca 10 Tagen eröffnet und auch Dokumente eingereicht. Ich kann mich nicht erinnern ob ich eine Bestätigung der abgeschlossenen Verifizierung bekommen habe. Ich habe jedoch die erste Auszahlung schnell ausbezahlt worden (casino wollte lediglich das ich vin EZE auf Crypto wechsle). Ich habe Slots gespielt und dies immer ohne Bonus. Danke für Ihre Hilfe.
Hvala vam puno, Engiman, što ste dali sve potrebne informacije. Sada ću preneti vašu žalbu kolegi Tomašu ( KSKSKSKSKS0@email.kkkkk ) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, Engiman, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Zdravo Engiman,
Od sada ću vam pomagati u vezi sa žalbom. Pregledao sam detalje slučaja i daću sve od sebe da vam pomognem. Iz imejla koji ste poslali nije jasno koja su pravila prekršena, a kazino bi to trebalo detaljnije da objasni. Prvo bih želeo da zamolim predstavnike Foggi Star kazina da se uključe u diskusiju kako bi nam pomogli da rešimo problem.
Foggi Star kazino,
Možete li da objasnite zašto je Enfimanov račun zatvoren, a dobici zaplenjeni?
Hello Engiman,
I will assist you with the complaint from now on. I went over the details of the case and I will do my best to help you. From the email you submitted, it's unclear what rules were broken, and the casino should explain this in more detail. First I would like to ask the representatives of Foggy Star Casino to join the discussion in order to help us resolve the issue.
Foggy Star Casino,
Could you explain why Enfiman's account was closed and winnings confiscated?
Hvala. Za sada mi je nejasno šta bi trebalo da bude kršenje pravila ... Pišete da je jasno iz mejlova ... verovatno je greška u kucanju ... iz toga NIJE jasno - tačno?
Thanks. So far it's unclear to me what the violation of the rules is supposed to be ... You write it is clear from the emails ... is probably a typo ... it is NOT clear from it - correct?
Danke. Bis dato ist mir unklar was denn der Regelverstoss sein soll … Du schreibst es geht aus den Emails hervor … ist wohl ein Tippfehler … es geht daraus NICHT hervor - korrekt?
Danas sam dobio e-poruku u kojoj kazino tvrdi da se radi o lažnim aktivnostima na mojoj strani, a da ništa ne preciziram ... pošto nisam uradio ništa što je bilo kakvu prevaru!!!! Želim da imam dokaze za ove lažne tvrdnje!
I got an email today where the casino claims fraudulent activities on my end without specifying anything … as there is nothing I did which is of any kind of fraud!!!! I want to have evidences for these false assertion!
Zdravo Engiman,
Žao mi je što to čujem. U pravu ste. NIJE jasno za šta vas optužuju iz imejlova koje ste podelili sa nama. Kazino će morati jasnije da objasni svoje postupke u svom odgovoru.
U međuvremenu, podelite sa nama najnoviju poruku iz kazina. Molim vas, pošaljite ga na moju e-poštu na KSKSKSKSKS0@email.kkkkk Veoma smo zahvalni!
Hello Engiman,
I am sorry to hear that. You are correct. It's NOT clear what they accuse you of from the emails you shared with us. The casino will need to explain its actions more clearly in its reply.
In the meantime please share the newest message from the casino with us. Please, send it to my email at tomas@casino.guru Much appreciated!
Dragi Enigmane,
Odlukom uprave otkrivena je sumnja na zlonamerne aktivnosti koje ste izvršili sa Vaše strane. Stoga je u našem interesu i interesu naših igrača da prestanemo da vam nudimo naše usluge. Zbog kršenja naših internih pravila, ne možemo vam dozvoliti da nastavite da igrate na našem sajtu.
Nadamo se da će ovo razjasniti situaciju.
S poštovanjem, FoggiStar.
Dear Enigman,
By the decision of the administration, suspicion of malicious activity carried out on your part has been revealed. Therefore, it is in our interests and the interests of our players to stop offering you our services.Due to violations of our internal rules, we cannot allow you to continue playing on our site.
We hope this clarifies the situation.
Sincerely, FoggyStar.
Nažalost, to baš ništa ne objašnjava, jer ne znam za šta me tačno optužuju. Nikada mi nije zabranjen pristup kazinu niti mi je konfiskovan dobitak. I moji depoziti su uzeti. Ovo je neshvatljiva akcija - objasnite se FoggiStar Casino!!!
Unfortunately, that doesn't explain anything at all, because I don't know what exactly I'm being accused of. I have never been banned from a casino or had my winnings confiscated. My deposits were taken too. This is an incomprehensible action - explain yourself to FoggyStar Casino!!!
Das klärt leider überhaupt nichts, da ich nicht weiss was denn genau mir vorgeworfen wird. Ich wurde noch nie von einem Casino ausgeschlossen oder meine Gewinne einbehalten. Meine Einzahlungen wurde ja auch genommen. Das ist eine nicht nachvollziehbare Aktion - erklären Sie sich endlich FoggyStar Casino!!!
Zdravo svima,
hvala na odgovoru predstavniku kazina.
Foggi Star kazino,
Da li biste mogli da mi pružite dokaze za svoje tvrdnje? Molimo vas da nam pošaljete dokaz o 'zlonamernoj aktivnosti' na moju adresu e-pošte na KSKSKSKSKS0@email.kkkkk Veoma smo zahvalni!
Hello all,
thanks for the reply to the casino representative.
Foggy Star Casino,
Would you be able to provide me with evidence of your claims? Please send us the proof of 'malicious activity' to my email address at tomas@casino.guru Much appreciated!
Zdravo svima,
Primio sam e-poštu od obe strane.
Foggi Star kazino,
Obavestite Enigman-a koji dokument vam je potreban ako to već niste uradili.
Engiman,
Obavestite nas o daljem razvoju događaja sa verifikacijom io slučaju. Mnogo vam hvala!
Hello all,
I have received an email from both parties.
Foggy Star Casino,
Please let Enigman know which document you require if you haven't done so already.
Engiman,
Please let us know about any further development with the verification, and about the case. Much appreciated!
Zdravo Engiman,
Predstavnik kazina me je obavestio da su od vas zatražili još dokumenata. Obavezno dostavite tražene dokumente i obavestite me o rezultatu. Držite nas u toku. Mnogo vam hvala!
Hello Engiman,
The casino representative informed me they requested more documents from you. Make sure to provide the requested documents and let me know about the result. Keep us updated. Much appreciated!
Dear Engiman,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dokumenti su već dostavljeni prošle nedelje. Od tada nisam dobio nikakvu povratnu informaciju od FoggiStar kazina.
The documents were already submitted last week. Since then I have not received any feedback from FoggyStar Casino.
Die Dokumente wurden bereits letzte Woche eingereicht. Seither habe ich keine Rückmeldung von FoggyStar Casino erhalten.
Hvala Engiman na povratnim informacijama.
Foggistar kazino,
Ima li napretka u vezi sa problemom sa kojim se Engiman suočava? Da li su dokumenti koje je Engiman dostavio bili dovoljni da preispitate svoj stav o „sumnji za zlonamerne aktivnosti"? Javite nam. Mnogo vam hvala!
Thanks Engiman for the feedback.
Foggystar Casino,
Is there any progress with the issue Engiman is experiencing? Were the documents Engiman provided sufficient for you to reconsider your position on the"suspicion of malicious activity"? Please, let us know. Much appreciated!
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Zdravo!
Imamo dobre vesti!
Izvinite zbog dugog kašnjenja u odgovoru. Uzeli smo u obzir sve informacije koje smo prethodno dobili od igrača tokom postupka i želimo da ponovo otvorimo pristup našem projektu.
Zahvaljujemo se na strpljenju i razumevanju i sigurni smo da do ovakvih nesporazuma neće doći u budućnosti. Sa naše strane, potrudićemo se da vam se, Džeralde, dopadne naš projekat.
S poštovanjem, FoggiStar administracija.
Hello!
We have good news!
Sorry for the long delay in reply. We took into account all the information previously received from the player during the proceedings and want to re-open access to our project.
We thank you for your patience and understanding and we are sure that such misunderstandings will not arise in the future. For our part, we will try our best to make you, Gerald, like our project.
Sincerely, FoggyStar Administration.
Hvala na odgovoru Foggi Star Casino timu. Dobili smo i odgovor od Engimana:
„Fii. Slučaj zatvoren.
Hvala puno na pomoći!!!!!!!!!
Pozdravi. G****"
Drago mi je da čujem da ste primili svoje dobitke. Hvala obema stranama na saradnji. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim onlajn kazinom u budućnosti. Tu smo da pomognemo.
Thanks for the reply to Foggy Star Casino team. We've received also a reply from Engiman:
"Fyi. Case closed.
Many thanks for your help!!!!!!!!!
Regards. G****"
I am glad to hear you received your winnings. Thanks to both parties for your cooperation. I will now mark the complaint as 'resolved' in our system.
Do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other online casino in the future. We are here to help.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.