ForumDiskusija o prigovorimaMistake povlačenja se odbijaju

Mistake povlačenja se odbijaju (strana 2)

pre 1 godinu od Lippixx
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pre 9 meseci

Zdravo! Ista stvar se dešava meni kao korisniku lippikk! U mom slučaju, isto kao i on, svaki put kada me traže jedno, a kada dobijete, traže drugo i tako nastavljamo posle više od 20 mejlova. Oni ništa ne rešavaju putem ćaskanja i putem e-pošte svaki put rade jednu stvar tako da nikada ne verifikuju nalog. Voleo bih da znam da li postoji način da se žalim.

Automatski prevedeno:
pre 9 meseci

Hello. Sorry you find yourself in this unpleasant situation. Do I understand correctly, that you are going thru the verification process right now, correct? When did you request for the withdrawal, please? We give casinos 14 full days for the verification process, as it might be little more time consuming, especially when the first withdrawal is requested. If the casino is not able to verify the player within this timeframe, we recommend the player to submit a complaint here. It is free of charge and our team is always doing the best to get the issue solved. If you decide to do so, just click/tap on this link please. Let us know please, what your next move will be.

Romi
pre 9 meseci

Zatražio sam nekoliko povlačenja da pokušam! I svi su me demantovali tražeći od mene raznu dokumentaciju i govoreći mi da im se javim mejlom. Sve sam slao nekoliko puta i svaki put traže još stvari. Imam više od 20 mejlova i ništa, ali od subote mi ponovo nisu odgovorili, ne znam koji će biti sledeći. Ako kažu da će dati 14 dana, sačekaću da vidim šta će biti, a ako ne, podneću žalbu. Hvala na pomoći!!

Automatski prevedeno:
Josete
pre 9 meseci

Hello. Sometimes, casinos prefer to reject all withdrawal requests unless the full-scale check is done properly. No wonder players might feel confused, I could say. So now let's focus on the documents for a sec, may I ask if you have had any explanation from the support about why they are asking for more and more documents? Was the reason maybe that you provide those in a wrong format, or that some of your documents were expired, for example? Just trying to understand the reason casino would repeatedly ask for more documents, even though you have already provided them 🤔. Are you aware of what could the reason be, perhaps?

pre 9 meseci

Nemam pojma! Prvo sam ga pogrešno poslao jer nisu hteli da se skenira i hteli su da bude skorašnji, ne stariji od 3 meseca, ali sam od banke zatražio sertifikat kartice koji je elektronski potpisan dan ranije da bi bio uključen vreme. Tražili su od mene depozite i poslao sam im.

Automatski prevedeno:
Josete
pre 9 meseci

I see. I'm sorry to say that, but without decent cooperation from the casino's side, it's hard to tell whether the documents are now okay and fully approved. Not much to conclude without the casino's direct response; hence, I'd say it's a good idea to give the casino some time to update you properly.

As you now know, we are here for you, so please let us know about any progress. The complaint is still available, so let's see whether you will need it. With luck, you won't. 🤞

pre 8 meseci

Ništa nije prošlo na vreme i sve je problem neplaćanja. Već sam odustao i to je ono što oni žele. Moram samo da vas upozorim da ne koristite Mistake jer ako osvojite novac, nećete ga dobiti odatle.

Automatski prevedeno:
pre 8 meseci

Zdravo Josete, iz mog iskustva, ono što vam mogu reći je: naoružajte se strpljenjem.

Moj slučaj je bio gori, hakovali su mi lozinku i povukli mi sredstva. I bilo je čudno jer u to vreme novac nije mogao da se podigne sa mog računa iz istog razloga kao i vašeg.

Dakle, poslao sam mnogo pritužbi. Među njima: rekavši da više neću preporučiti mistake. Sve dok mi odjednom nisu vratili ono što su mi uzeli. Onda sam promenio lozinku. I sutradan sam počeo da sve mogu da povučem.

Zapamtite da morate da se kladite na određeni iznos svoje investicije da biste mogli da povučete. Mislim da je bilo 1.1

Nadam se da vam je bilo od pomoći. Mislim da ćete dugoročno moći da ga povučete. Ne odustaj.

Automatski prevedeno:
pre 8 meseci

Hvala puno lipikk! Da, da, i ja sam se kladio na to… Ne znam šta još od mene traže! U svakom slučaju, hvala vam puno

Automatski prevedeno:
pre 8 meseci

Ništa nije prošlo na vreme i sve je problem neplaćanja. Već sam odustao i to je ono što oni žele. Moram samo da vas upozorim da ne koristite Mistake jer ako osvojite novac, nećete ga dobiti odatle.

Automatski prevedeno:
pre 8 meseci

I think if you haven't gotten anywhere in such a long time, you might as well use our free feature - the complaint. 

You can set it up here on this link. ⬅️

If you don't know what to expect from this process, you can refer to this guide for all the answers you need.

If the casino can't help you and you still have a problem, we'll try. Don't give up, and I believe that if you have lasted long enough, you will last some more time and we will see what can be done. 

You gonna go for it? 

pre 8 meseci

Ne brini i hvala ti! Sada kada sam obavešten i da se to ne dešava većem broju ljudi, zadovoljan sam. Na kraju sam položio 450 evra svog novca i nisu mi dali da podignem 5000. Srećom, mogu da priuštim 450 evra pa mogu da upozorim ljude koji mogu da izgube novac da ne mogu da priušte…. Ja bih bio srećan!!!

Automatski prevedeno:
Josete
pre 8 meseci

What a pity, because I think it's quite a nice sum and in the end you wouldn't give anything for it. 

Nevertheless, I certainly won't force you to do anything if you don't want to. I thought there might be a solution. 

Anyway, I hope you won't have such worries in the future. 🙂

pre 8 meseci

Ne, Josete... moraš da nastaviš da pokušavaš da šalješ mejlove svaki dan. I promenite svoju lozinku s vremena na vreme, zbog hakovanja.

Pokušajte da pošaljete e-poštu da ćete biti primorani da ne preporučujete kazino.

Nažalost, pribegavanje pravnim sredstvima je dugo i skupo. Pošto je sedište kazina u Kurasau.

Nastavio bih da pokušavam.. srećno! 🍀

Automatski prevedeno:
Lippixx
pre 8 meseci

Da nastavljam! I šaljem mejlove svaki dan! Juče sam pokušao još jedno podizanje i počinju da traže dokumentaciju kartice kao na početku.

Automatski prevedeno:
Josete
pre 8 meseci

If you still have problems, feel free to file a complaint with us, as I mentioned, you won't pay anything for it and no matter how it turns out, you can say that you tried to do your best to get your money. I certainly wouldn't let it go if you didn't do anything wrong. 

I hope you can get it all sorted out. ☘️

Jaro
pre 8 meseci

Ok, kako da to kažem?

Automatski prevedeno:
Josete
pre 8 meseci

I am glad that you have finally convinced yourself and I firmly believe that you can be helped, although I will not be too hasty and promise a positive ending. 

You can open a complaint at this link. ⬅️

If you would like to read more information about what to expect from the whole process, you can find it in this guide- Complaint Resolution Information and Instructions.

I'll keep my fingers crossed for you in your situation and that everything is resolved fairly. If you have any additional questions just ask, I will be here. 🤗

pre 7 meseci

Did I see that my mistake, Mystake casino has had 522 complaints here and the Guru still approves of them?

8.8 ???????

Safe?

Are you kidding? Why do you rate them an 8.8?

brmasucci
pre 7 meseci

Well, if we are talking about complaints, they have one single unresolved complaint, which I think is really quite good for so many. I'm not defending the casino of course, but from the number of people who apparently play there, it's a good statistic. 

Of course, why they have such a rating you can find clearly written here. 

file

pre 7 meseci

Jaro,

Have you yourself ever played there? I was excited to find such a diversified lineup of slot manufacturers available. I usually test out a low deposit on casinos I don't know. I wish I could rely on your reviews, but I can't.

I went there, deposited 70USD and to my dismay, more than half the slots failed to load. I like Betsoft for stability, platypus for some fun games, they even have some RTG that I've never seen a site share RTG with any other brands, but they do include some. Another long story short, I'm lucky to salvage 55USD but that was a major struggle. Why? No Betsoft would load, no message and platypus the same way. Would not load. Many others would not load. Terrible news for me.

I am in the U.S. and Betsoft and Platypus are always available in my region. I finally had to contact support. First reply was the usual stalling question can you send a screenshot. Useless. I asked do I really have to send a screenshot of a black, blank page. But I did. Support immediately said that they are not offered in my region. However, when I selected slots that weren't available to me for real, I'd get a message saying so. Support knew nothing else to say to me other than the slot manufacturers decide regional offers themselves and we can't do anything for you. Sorry for the inconvenience.......blah. I don't need an apology and hate when casinos resort to doing that.

Not such a long story short, I apologize. There T&C said nothing about timing of withdrawals so that was a crap shoot. I surprisingly received my withdrawal the next day. To be clear, their FAQ and T&C are very incomplete. The entire experience was awful. Disappointed about the inability to be able to load slots I thought were available. Support giving me bullshit excuses. Trying to salvage any of my deposit, I got lucky, so I knew getting out of there with anything would be almost impossible.

I'll answer any questions you have. In my opinion, and I've played many, many online casinos, is that this casino is far more terrible than you guys say. Incidentally even though I was not asked to try different OS and browsers, I did try another mobile device with the same results. I was told to clear cache and restart browsers. That statement is getting old too. Any gambler knows to do that first. My final conclusive opinion of this casino is they do not live up to the facts you publish here. The bragging of being a large casino proved to be insufficient. I have learned that even the largest and wealthiest online casinos could give a shit about lying and performing very, very poorly. There you have it Jaro. Everyone has an opinion and as a very knowledgeable online casino player, I say you shouldn't even play here. It's a hassle and a very poorly run online casino getting wealthy off of their customers by using low life tactics.

Ažurirano od strane autora pre 7 meseci
pre 7 meseci

One more thing. They only offer a small sample of the slot machines for each manufacturer they claim to make available.

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