Dva slučaja na koja se svi pozivamo imaju dve ključne tačke. Jedna je kreditna kartica pri kojoj se kockanje automatski blokira, tako da je netačan kod važeći i kompanija za kreditnu karticu treba da vrati novac, ovako sam dobio svoj novac nazad preko Barclaisa.
A drugi blok za kockanje je bio na kartici, tako da je netačan kod radio za tu osobu preko odluke FOS-a, Chase je to uradio za mene na mom drugom povraćaju.
Ja se bavim FOS-om preko posla (nevezano za ova pitanja) i morate se pobrinuti da pokrijete sve tačke u suprotnom će oni verovatno stati na stranu banke. VISA/Mastercard ne isključuje kockanje ili ne mogu da ga pronađem u uslovima koje sam pročitao više puta, ali moraćete da se pobrinete da ove stvari prenesete FOS-u. Ako ste koristili kreditnu karticu, trebalo bi da dobijete, ako imate blok za kockanje, takođe treba da dobijete. Ako niste spomenuli kockanje i banke ponovo odbijaju robu koja nije primljena, mislim da ćete pobediti.
Ako se pominje kockanje i banka odbije, onda ćete morati da proverite odluke FOS-a koje su izgubile i da pokušate da ne ponavljate reči u tome i koristite drugu taktiku, izgleda da većina nije uspela jer se žale da je banka trebalo da blokira transakcije to važi samo ako je argumentacija koda zaobišla blok, nijedna od neuspešnih odluka FOS-a nije pominjala da roba nije primljena, dakle, to je put kojim bih išao, čak i ako ste spomenuli kockanje, nijedna roba nije primljena pa bi to možda uspelo.
The two cases that we all refer to have two key points. One is a credit card whereby gambling is automatically blocked so an incorrect code is valid and the credit card company should chargeback, this is how I got my money back via Barclays.
And the other one a gambling block was on the card therefore the incorrect code worked for that person via the FOS decision, Chase have done this for me on my other chargeback.
I deal with FOS via work, (unrelated to these issues) and you do need to ensure you cover all points otherwise they will likely side with the bank. Gambling isn’t excluded by VISA/Mastercard or I can’t find it in the terms which I have read numerous times, but you will need to ensure you relay these things to the FOS. If you have used a credit card you should win, if you have a gambling block you should also win. If you haven’t mentioned gambling and the banks refuse on goods not received again I think you will win.
If gambling mentioned and bank refuse then you will need to ensure you check the FOS decisions that have lost and try not to repeat the words in that and use a different tactic, most appear to have failed as they complain the bank should have blocked the transactions that only applies if arguing the code bypassed a block, none of the unsuccessful FOS decision’s mention goods not received therefore that is the route I would go for, even if you have mentioned gambling no goods were received so maybe that would work.
Automatski prevedeno: