I see, so it will be necessary to be patient and try to find out how the withdrawal is going. It doesn't have to be 100 emails all the time, but at least once every 2-3 days. If nothing changes, then you can submit a complaint with us and our team will look into the situation and hopefully we can help you.
Sounds good to you ?
Zdravo Jaro,
Kada dođe vreme, da, mada se nadam da će ispuniti svoju obavezu i platiti mi pre. U svakom slučaju, nikada nisam doživeo ovaj kazino. Miriše na prevaru. Hvala vam
Dobro jutro,
Primila uplatu. Hvala Bogu!
Veliki pozdrav
I'm glad to hear that, I didn't see it asked anywhere but what payment method did you use ? Do you think you will stay in this casino or will you move to another one ? 🙂
Zdravo chencho_010, šta si na kraju morao da uradiš jer mi još nisu dali novac i ja sam poludeo?
Do danas nisam primio novac povučen 18.06.24. Ja sam očajan. Sve što mi kažu je da moram da čekam ili da moram da šaljem mejlove (za koje mi ne govore ništa drugačije, samo mi kažu da čekam). Tražio sam od njih ARN kod, što moja banka traži, a oni mi kažu da će mi ga poslati (koji ni danas nemaju). Ne znam više šta da radim jer mi služba za korisnike jednostavno kaže da čekam. Nadam se da mi možete pomoći!!!
zdravo dobro,
Puno sam insistirao, mnogo sam žalio putem e-pošte i posle 2 nedelje, u subotu, platili su mi povlačenjem preko VISA-e. Ne igram više tamo, to je jasno. Nadam se da ćeš imati sreće i da ćeš uskoro dobiti platu jer su takvi nitkovi.
Vau, žalim se svaki dan, pričam sa ljudima u onlajn ćaskanju i svi mi kažu da moram da čekam.
Do danas nisam primio novac povučen 18.06.24. Ja sam očajan. Sve što mi kažu je da moram da čekam ili da moram da šaljem mejlove (za koje mi ne govore ništa drugačije, samo mi kažu da čekam). Tražio sam od njih ARN kod, što moja banka traži, a oni mi kažu da će mi ga poslati (koji ni danas nemaju). Ne znam više šta da radim jer mi služba za korisnike jednostavno kaže da čekam. Nadam se da mi možete pomoći!!!
Hi, I see you've got yourself into an uncomfortable situation. It's been a long time, two months since you haven't had your money. The casino hasn't told you any specific reason why, just that you have to wait, yes ? I don't think that would add to the credibility and if you are interested, we have a Complaint Resolution Centre where we try to help players in situations like yours.
If you are interested, you can open a complaint on this link and hopefully we can help you if you don't know what to do next.
Do you think you'll go for it ?
Jesu li vam na kraju platili? 7 dana čekam na povlačenje
When you go through this thread you can see that the player got paid recently but he said that it took him a lot of time and nerves.
But if you've been waiting for a week, did the casino tell you why that is ? Did you need to verify here or not ? Did you play with the bonus ?
Please let me know.
zdravo dobro,
Traju dugo, ali plaćaju. Napravio sam 3 uspešna povlačenja, ali je jedno trajalo više od 2 nedelje. Budite strpljivi i novac će stići.
hvala ti,
Sergio
Da li sam dobro razumeo? Na kraju ste svi plaćeni uz malo strpljenja?
Player wrote before that that he got the money after some time. You may have to save yourself a lot of nerves, but they paid in the end. Why do you ask, do you have a withdrawal here too? How long are you waiting ?
Da, tražio sam povlačenje pre dva dana, i čitajući ovde postajem pomalo zabrinut
Actually I'm not surprised, the player wrote that it took him more than 2 weeks to get the money, so I'd probably be prepared for such a wait. Of course, I hope that it won't be your case and you will get it sooner. We give casinos 14 days, so if they don't get it by then, you can contact us and we will try to assist you.
However, was account verification also required or not ?
Monday will be 14 days since the withdrawal request. they always just ask for my patience... I have 3 withdrawals pending, worth 1050 euros.
Hi, I would probably be slowly losing my patience if it were to last this long. When the 14 days are up, you can open a complaint with us and we'll see if we can help.
Do so by clicking on this link. ⬅️
Anyway, did you play with the bonus or not ? Did you not have to give any documents to the casino or are you already verified ?
I will wait for the answer.
I didn't use a bonus. no documents were requested. I asked that I would like to identify the account, I would like to submit documents. he replied that this was not necessary at this time.
Okay, so I would stick to the complaint if you haven't received the money yet and it's been two weeks. In such cases I would also like to know what is behind it because two weeks of just being patient would probably not help me.
However, now we will have to wait and see if something changes and it progresses further.
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