This is truly an unpleasant situation and you've made a good step by submitting the complaint. I'd love to prove some reasonable explanation, but it seems that even the casino has not given you any clue that something was actually wrong. Is this correct? 🤔Let the complaint proceed further, I'd say that the team will ask the casino eventually, seems inevitable to me.
Zdravo, da, kazino ne može da mi kaže zašto je moj nalog blokiran. Moj nalog je verifikovan, nisam tražio bonus, sve je prošlo kako treba. Još uvek čekam odgovor od 1good.bet.
Bonuses are often reasons for blocked accounts and breached terms and conditions. If you didn't claim any bonus, then it really remains a mystery. I hope the casino will be willing to cooperate and we'll manage to find out what happened.
Dear Casino Guru team and AK1982888,
We will give a brief insight into the details for transparency, however we would like to take this case to the complaint resolution center and discuss more confidential details.
We are aware of the situation with the player, who has been a customer of 1GoodBet since 28.07.2022 and made a single deposite of 10 EUR on 31.07.2022. The player has been informed that his account was suspended as our compliance team is monitoring this specific case. We are investigating the connection of the player to the table tennis association of Germany, since the player was betting in similar patterns in the leagues where we are informed that the player used to participate or participates as a representative/player.
We would like to drag the attention of players, that we are very transparent and reasonable with each case and compliant. We have no intention of not paying out the righteous winnings of any player, and this has been proved by the amount of payouts that the casino has done. There is a reason why we have to monitor the activity of specific players.
We are looking forward to providing more details in the private compliant section.
Best Regards,
1GoodBet Team
Zdravo, stoni tenis igram iz hobija a ne profesionalno. Svako ima hobi, jedan igra fudbal, drugi tenis, a drugi stoni tenis. Želite da zabranite bilo kom igraču koji se kladi na sportove kojim se bave iz hobija? Nikada nisam obavešten da mi je nalog blokiran, uvek sam mogao normalno da se kladim. Oni ne žele da isplate ispravne dobitke jer su lažni kazino. To je njen problem.
Sada me 1good.bet prikazuje kao profesionalca. To je laž. Bavim se sportom iz hobija i kladim se iz zabave. Kladio sam se samo između 5 i 15 evra. nema više novca Sada mi kazino neće isplatiti moj dobitak. Nikada nisam doživeo ovako nešto.
Morate biti veoma oprezni sa ovim provajderom. Ako igrate fudbal u sportskom klubu iz hobija, a zatim se kladite na Bundesligu, 1goodbet će takođe blokirati vaš nalog i tvrditi da ste povezani sa fudbalom. Za mene su to najveći prevaranti. Veoma mali kazino koji blokira račun korektnog klijenta za smešnu sumu od 289 evra. Možete proveriti moju istoriju klađenja. Kladio sam se samo na male iznose do maksimalno 15 evra.
Šta će biti sa mojim računom sada kada na njemu imam 289 evra. hoću li dobiti svoj novac. Dobrodošli ste da istražite moju vezu sa stonim tenisom. Videćete da se bavim sportom u amaterskoj ligi iz hobija i kladim se na male iznose iz zabave, kao što se svaka normalna osoba kladi na male iznose u fudbalu.
Dear Casino Guru team and AK1982888,
We will give a brief insight into the details for transparency, however we would like to take this case to the complaint resolution center and discuss more confidential details.
We are aware of the situation with the player, who has been a customer of 1GoodBet since 28.07.2022 and made a single deposite of 10 EUR on 31.07.2022. The player has been informed that his account was suspended as our compliance team is monitoring this specific case. We are investigating the connection of the player to the table tennis association of Germany, since the player was betting in similar patterns in the leagues where we are informed that the player used to participate or participates as a representative/player.
We would like to drag the attention of players, that we are very transparent and reasonable with each case and compliant. We have no intention of not paying out the righteous winnings of any player, and this has been proved by the amount of payouts that the casino has done. There is a reason why we have to monitor the activity of specific players.
We are looking forward to providing more details in the private compliant section.
Best Regards,
1GoodBet Team
Hello, and thank you for this update - I informed the complaint team about this post to help the complaint process a bit.
Šta će biti sa mojim računom sada kada na njemu imam 289 evra. hoću li dobiti svoj novac. Dobrodošli ste da istražite moju vezu sa stonim tenisom. Videćete da se bavim sportom u amaterskoj ligi iz hobija i kladim se na male iznose iz zabave, kao što se svaka normalna osoba kladi na male iznose u fudbalu.
Hello AK1982888,
Try to stay calm. The complaint team is informed about the issue and will do its best to clarify the matter.
As you can see the casino representative responds even here, I would take that as a good sign for the complaints' development.
Mislim da je problem kazina što sam uplatio samo 10 evra. A dobio sam samo 289 evra sa 10 evra. Ali sam takođe izgubio mnogo opklada. Igrao sam tamo ukupno šest meseci, uvek male iznose od 5 evra ili maksimalno 15 evra. Kazino sada pokušava na druge načine da mi ne isplati moj novac blokiranjem mog naloga. Do danas nisam dobio ni jedan e-mail od njih u vezi sa ovim pitanjem i ćaskanje mi ne odgovara. Žalosno mi je što mali kazino sumnja na prevaru ili nešto slično za malu sumu od 289 evra. Ako neko uloži samo 10 evra onda igra u kazinu uglavnom iz zabave. Nadam se da ću dobiti svoj novac.
I understand your feelings. Be assured that Nick will take care of the proper explanation in the complaint.
The casino claims to be transparent, and it makes me confident that we will be provided with evidence declaring the issue. I see that as a good starting point to clear things out.
🚨🚨⚠⚠UPOZORENjE DUBE🚨🚨⚠
1GOOD BET KAZINO
Oni reklamiraju i mame ljude sa 250 besplatnih okretaja nakon registracije. Onda se registrujete i onda počinje užas ovaj kod akcije uopšte ne radi, to dobijete odmah prilikom testiranja, pre nego što se registrujete. Zatim odete na stranicu i nađete još jedan kod sa 250 besplatnih okretaja koji se prikazuje dva puta kako ga ljudi ne bi previdjeli. Zatim uzmete ovaj kod i registrujete se i nakon registracije, ni ovaj kod ne radi. Onda ćaskaš sa gospodinom a on izvrće činjenice kao da nisi ukucao šifru prilikom registracije i da nije problem a ja ću dobiti novu šifru. Kako su ovi ljudi fini, ali mislite d
Dok ne unesete kod, bićete nasumično prosleđeni na depozit jer kod radi samo ako napravite depozit, tako da mame ljude lažnim obećanjima što je neverovatno ako postoje problemi sa besplatnim okretajima onda čak ni ne želim da znate kako je isplata. Onda sam pitao u ćaskanju da mi zatvore nalog, pošalju mi e-mail sa 100 besplatnih okretaja bez depozita za drugu igru.
A sitni otisak kaže da besplatni okreti bez depozita ne rade.
Ne shvatajte ovaj kazino uopšte ozbiljno. Ne bih mu dao ni jednu zvezdicu.
Hello there.
I just wanted to add a note about this bonus, we seem it is intentionally dangerous to unaware players, hence we added a warning:
"We strongly recommend that you do not claim this bonus unless you are completely certain of how it works and what is required. It is very likely that you will not be able to withdraw real money from the use of this bonus. Initially, you will be given a free spins bonus and the winnings of this must then be wagered 30x after making a deposit. However, only 25% of any money won during the game will be credited to your real money balance. The remaining 75% is added to the bonus balance. This results in a very large wagering requirement, and if your real money balance is depleted, you will have to make further deposits to continue the wagering. Please read the terms and conditions very carefully."
Just mind it doesn't have the same merit as your experience. Are you sure the casino made that on purpose?
Any chance there was some other problem instead?
Takođe sam imao veoma loša iskustva sa ovim kazinom, ali sam koristio samo odeljak za sportsko klađenje. Čudno, sada je potpuno uklonjen. Ima toliko kazina, pokušajte da igrate negde drugde gde će prema vama biti fer i dobiti svoj novac bez ikakvih problema.
Ne mogu da nastavim da igram sa mojim dobicima besplatnih okretaja prvi depozit 50 € ????
Takođe sam imao veoma loša iskustva sa ovim kazinom, ali sam koristio samo odeljak za sportsko klađenje. Čudno, sada je potpuno uklonjen. Ima toliko kazina, pokušajte da igrate negde drugde gde će prema vama biti fer i dobiti svoj novac bez ikakvih problema.
Well, I'd love to say something comforting, yet have nothing on my mind now. Sometimes, it's better to move on...
Ne mogu da nastavim da igram sa mojim dobicima besplatnih okretaja prvi depozit 50 € ????
Hey.
I believe you should ask a chat or support. Since we do not have access to your gaming history no way we can provide a certain explanation just like that.
Share what you learn, please.
more than a month ago, after completing the bonus rollover where my bonus balance was incorrectly converted to real balance, I had 480 euros, with a deposit of 200 euros, and it was converted to 150 euros! Since then I've been trying to get my money back, I always get in touch through the chat and they tell me that it's still being analyzed.
It's been analyzed for over a month? Very unpleasant, still I guess no one can speed up the process outside the casino.🤔
Submitting a complaint is a possibility, even though it may possibly also delay the whole process since we would like to receive a further explanation from the casino. So, on the contrary, I'm keen to think you should wait a bit.
Has the casino given you any deadline?
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
