pre 1 nedelje
Surely keep us informed, though.
1win Casino - opšta diskusija (strana 38)
pre 5 dana
Zdravo, dobro veče. Imam neka pitanja. Izvinite ako vam smetam ovim pitanjima. Ako kazino ne da izjavu u mom slučaju, moja žalba će i dalje biti nerešena i neću dobiti nazad svoj novac. Druga stvar je da ako kazino pruži bilo kakvu informaciju, ja ću imati pristup. Video sam i slučaj našeg prijatelja Andersona, i slučaj samo odugovlači, pokušavajući da kupi vreme.
Automatski prevedeno:
pre 5 dana
Good day to you! Ask us anytime, no bothering at all!
It appears the casino has been given a second chance to address your complaint in order to find the solution, which makes you concerned about the complaint's end. Well, so to say, my colleagues always try to stress the importance of cooperation, but if the casino representative decides to ignore that, the complaint might end as unresolved. Not sure what you mean by the second concern, though. In any case, even an unresolved case may still play its role.
Not just that, based on its severity, the Safety Index may drop, but also, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date.
To me, it seems the casino is not exactly trying to buy time; that would mean they at least pretend to participate in the resolution.... if you catch my drift. Although I agree they should be more efficient.
This absence of cooperation feels strange to me, because I considered this casino to be quite active. Well, hopefully there is not another communication outside the thread and we shall see some updates soon.
pre 5 dana
Hvala vam puno na informacijama, veoma ljubazni.
Automatski prevedeno:
1
pre 5 dana
Drugo pitanje je da ako kazino pošalje dokaze koje navodno ima putem e-pošte, vi, kao deo problema, možete na kraju videti te dokaze.
Automatski prevedeno:
pre 5 dana
Drugo pitanje je da ako kazino pošalje dokaze koje navodno ima putem e-pošte, vi, kao deo problema, možete na kraju videti te dokaze.
Automatski prevedeno:
pre 5 dana
Zdravo, verujem da dokazi neće biti obezbeđeni, bilo je i drugih pritužbi da je korisnik tražio dokaze, a nije ih dobio, odgovor je bio da će dokazi pomoći igraču da zaobiđe pravila kazina.
Automatski prevedeno:
pre 5 dana
Ali to je pitanje, mi bismo bili u sivoj zoni, pošto nije ni crno ni belo, u smislu da vas optužuju bez dokaza i kada stigne još uvek nemate pravo da vidite, tako da mislim da smo u istoj situaciji, jer bi to moglo da dovede do neke prevare, naravno da ne kažem da je tako.
Automatski prevedeno:
pre 5 dana
Drugo pitanje je da ako kazino pošalje dokaze koje navodno ima putem e-pošte, vi, kao deo problema, možete na kraju videti te dokaze.
Automatski prevedeno:
pre 4 dana
The point of asking the proofs is those proofs are to be directly shared with the mediator in order to proceed to conclusion. It has never been enough to say, "we know we are right, and we won't provide any proofs," by any casino.
My colleagues use many other ways to get details from casinos, not just emails, although I do not know whether this is also a subject of your question.
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pre 5 dana
Zdravo, verujem da dokazi neće biti obezbeđeni, bilo je i drugih pritužbi da je korisnik tražio dokaze, a nije ih dobio, odgovor je bio da će dokazi pomoći igraču da zaobiđe pravila kazina.
Automatski prevedeno:
pre 4 dana
If I may, the evidence can't always be shared with the user; in such cases, that's sadly part of the process. Although, I probably did not understand "the evidence would help the player to circumvent the rules of the casinos."
Can you somehow identify the complaint here, please? We can at least look at details together.
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pre 4 dana
If I may, the evidence can't always be shared with the user; in such cases, that's sadly part of the process. Although, I probably did not understand "the evidence would help the player to circumvent the rules of the casinos."
Can you somehow identify the complaint here, please? We can at least look at details together.
pre 4 dana
zdravo Radka, pogledao sam i druge žalbe i odgovor posrednika bi bio da neće pokazivati dokaze korisniku, jer bi tako znao da zaobiđe pravila kazina, ali cela stvar je u tome da bi ja i ostali korisnici voleli da se odbranimo od optužbi kazina pre nego što posrednik donese odluku, jer ne znamo tačno šta smo u kazinu, ne znamo tačno šta smo u ovom trenutku, mi smo optuženi za kazino. da kazino pominje 9.7 pokriva mnogo stvari i apsolutno sam siguran da nisam pogrešio, moja žalba je u analizi ako želite da pratite ID 148980
Automatski prevedeno:
pre 4 dana
Zdravo, izvinite, imam još jedno pitanje. Ako, na primer, kazino 1vin, koji je u mom slučaju, prođe određeni vremenski period i ne predoči dokaze, da li da vrate traženi novac? Znamo da to nije obavezno, ali da li bi oni bili obavezni?
Automatski prevedeno:
pre 4 dana
zdravo Radka, pogledao sam i druge žalbe i odgovor posrednika bi bio da neće pokazivati dokaze korisniku, jer bi tako znao da zaobiđe pravila kazina, ali cela stvar je u tome da bi ja i ostali korisnici voleli da se odbranimo od optužbi kazina pre nego što posrednik donese odluku, jer ne znamo tačno šta smo u kazinu, ne znamo tačno šta smo u ovom trenutku, mi smo optuženi za kazino. da kazino pominje 9.7 pokriva mnogo stvari i apsolutno sam siguran da nisam pogrešio, moja žalba je u analizi ako želite da pratite ID 148980
Automatski prevedeno:
pre 3 dana
I see, thank you.
As I previously stated, we are not permitted to share evidence that the casino provided because it could be abused to cover actions that violate casino rules. Maybe this analogy will be useful: Police also do not tell every suspect how they investigate them or how the "elimination" process works. This is the same situation; by uncovering the process and the evidence, others may misuse that.
I understand it is not convenient for players, but I believe it makes sense.
Of course, I will gladly stay in touch regarding your complaint; update me here on the forum, please. Hope to see the casino's response very soon!
1
pre 4 dana
Zdravo, izvinite, imam još jedno pitanje. Ako, na primer, kazino 1vin, koji je u mom slučaju, prođe određeni vremenski period i ne predoči dokaze, da li da vrate traženi novac? Znamo da to nije obavezno, ali da li bi oni bili obavezni?
Automatski prevedeno:
pre 3 dana
I think I understand the question, but I guess the situation would be quite different.
Follow my thoughts: If any casino decides not to resolve the case or not to provide sufficient evidence supporting their point of view, it pretty much means such a casino is not interested in its reputation here at the Casino Guru website, so it does not actually matter what we demand on your behalf. That would basically be the end. I believe the purpose of the complaint is to find out whether the casino did something unfair and thus whether the player should be paid.
Basically, an ignored complaint does not necessarily mean the player's claims are fair unless something like that can be proved straight away. Yet being familiar with only one side of the story may not be enough to judge. Instead, it pretty much means the casino is not going to explain its position.
I believe we all feel that allowing casinos to ignore players without reasonable explanation is not a practice we would support; ignored or unresolved complaints come with consequences.
Well, apologies for the rather long answer, but I think it is beneficial to explain such matters openly.
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pre 3 dana
Dobro jutro, mislim da brkate stvari tamo kada navodite primer policije, jer iako je tačno da oni ne otkrivaju sve dokaze koje imaju kada uhapse osumnjičenog, ali onda dolazi proces suđenja tom pritvoreniku gde policija mora da pokaže svoje dokaze da bi došla do optužbe za zločin, jer bi bilo nepravedno osuditi pritvorenika samo zato što se privedenom nije desilo, a policija je to sa nama policija je kazino, a sud je ovde, kada se ne prikažu dokazi, te tačke ostaju prazne, sve ovo vam kažem jer sam naučni policajac u svojoj zemlji, to je kao da kažete da sam ja FBI u Sjedinjenim Državama, u poređenju.
Automatski prevedeno:
pre 3 dana
Zdravo Đovani, drago mi je, prijatelju.
Imam veoma sličan problem kao tvoj. Želeo bih da razgovaram sa vama preko društvene mreže. Ne znam da li biste želeli da podelite svoju e-poštu ili Facebook korisničko ime da bismo mogli da razgovaramo o tome. Ne mogu da nađem način da pošaljem privatnu poruku ovde, pa sam odlučio da pišem ovde.
Automatski prevedeno:
pre 2 dana
Hello,
Nice to know you even better. Must be quite a challenging job, I guess. Still, the principle remains more or less the same - you may also take your case to trial and the casino will be forced to present the proofs. We are not just the trial tribunal—we do not represent the highest authority. Instead, we tried to help the player in question, which was not possible.
In any case, I'm glad the casino responded back to your own complaint. Let's see what they have.
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