Kada sam kontaktirao kupca, zamolili su me da im pošaljem e-poštu, pa sam im poslao imejl. Od mene je zatraženo da potvrdim svoj identitet, pa sam se autentifikovao. Međutim, kada pokušam da podignem novac, to je odbijeno. Ne znam uzrok i kontaktirao sam ih, ali nisam dobio tačan odgovor.
I see that the casino didn't give you any relevant answer that we could grasp, which is quite a pity. Especially if they tell you to email them and they don't reply.
It would also be nice to know the reason why your withdrawal is rejected so we have an idea of what might be causing it.
However, how long has this situation been going on ?
Želeo bih da znam razlog zašto je moje povlačenje odbijeno.
Šaljem e-poštu jer želim da znam, ali nisam uspeo da dobijem jasan razlog. To traje već više od mesec dana.
In this case, if it's been dragging on for a month, I recommend opening a complaint on this link, where our team will try to help you. I think for both of us a reason for the rejection would be appropriate, but if the casino can't give any relevant one, and it's taking so long to pay you off, I can only see one option with a complaint.
You gonna go for it?
Da hvala!
Perfect, you can create it on the link I gave you in my previous reply. If you have any questions or difficulties feel free to ask.
Also, if you get any response from the casino, or if you have received your money, be sure to let us know.
Dana 17. februara, izvršio sam povlačenje sa svog bc.game naloga u iznosu od 79.358 EOS https://bloks.io/transaction/e8b4fb228c0fe07cd84aefcfa6bf8284ec7f3fad0ea74aabb516bac054c63 na broj koji mi je poslao drugačiji broj od kojeg sam poslao grešku na drugi koju sam podneo tužbu bibitu, gde sam i povukao. Oni su ih marljivo povratili i vratili u novčanik iz kojeg su poslati, a to je BC novčanik, i u stvari jesu, poslali su mi mejl sa potvrdom da je transakcija uspešno obrađena i da su vratili iznos od 78,86 EOS-a i poslali su mi potvrdu sa hešom transakcije ili otkid identifikatorom https://bloks.io/transaction/4a62938317c81f384d442979c2c2c134316256efacb65de2f24f5fc8a940c8 za reb4040c8a koje stupam u kontakt sa bc timom za podršku i šaljem im sve isto informacije koje stavljam ovde, kažu mi da mi je već ponovo vraćen u novčanik, ali mi ne daju tkid transakcije, zbog čega se ispostavilo da je krađa. i nedostatak moralne etike i narušavanje poverenja prema svojim klijentima.
Hi, I don't know if I understand this correctly. When you withdrew from the casino you entered incorrect details and the money was sent to someone else yes ? From there you got the money back using bibyt for help.
Now the problem is the amount that was shown in your casino account ? Because you mention a much higher amount in the first time than the one you got back. Am I thinking right or wrong ?
Please let me know so I don't misunderstand.
Zdravo, desilo se sledeće: povukao sam iz BC.game iznos od 79.396 EOS na adresu bibitdeposit na memo 500066481 (koju sam uneo pogrešno) tačna je bila 500066841, u ovom koraku sam pogrešio sa beleškom dok sam već pomenuto, za koje sam pripremio da napravim tiket za oporavak onih EOS opcija koje daju bibit za ove slučajeve, na sreću ili nesreću izvršili su povraćaj sredstava ali ih uvek vraćaju na račun pošiljaoca koji je u ovom slučaju od bc-a kome su mi poslali TKSID povrata u navedeni portfelj gore pomenute imovine samo sa popustom od 0,5 EOS za provizije za oporavak, onda sam kontaktirao BC podršku kako bi oni kreditirali te EOS u moj portfolio da ih igram ili da ih povučem ili šta god hoću da uradim sa njima, ali mi ih ne pripisuju niti mi daju koherentne odgovore, odnosno žele da mi ih ukradu.
Yes, so basically I was thinking quite similarly. So what does the casino give you as a reason when you ask why the money was not credited to your account ? I think the casino's answer would be important in such a case.
However, I also saw that you have already filed a complaint and our team will try to help you. I wonder how long the process will be. 🤔
If you get a relevant response or if your money turns up, let us know.
Njihovi odgovori su bili:
Sa žaljenjem vas obaveštavam da ne možemo da izvršimo povraćaj sredstava za transakcije koje su već poslate na adresu za prijem koju ste nam naveli.
Nakon provere našeg relevantnog tima u vezi sa vašom transakcijom, ona je već vraćena na vaš račun.
Molimo kontaktirajte novčanik koji prima! 😀
Možete kontaktirati svog dobavljača novčanika za dalju pomoć
Žao nam je gospodine, ali za sada pokušajte da kontaktirate vaš portfolio podršku koji će moći da vam pomogne u vezi sa tim. Molimo kontaktirajte ih Hvala.
Kada je status ispravan, nemamo šta da radimo u vezi sa tim, sredstva su već poslata na adresu koju ste naveli.
Uvek proverite unete detalje pre nego što nastavite sa depozitom ili povlačenjem da biste izbegli isti problem u budućnosti.
Molimo vas da ignorišete moju poslednju poruku gospodine, Nakon verifikacije, sredstva su već poslata sa naše strane, ali podrška vašeg novčanika će vam moći pomoći u tom pogledu. Molimo kontaktirajte ih Hvala.
Obratite se svom novčaniku koji prima. Hvala vam
Proverite detalje koje unesete da se ovo više ne bi dogodilo.
In such a case, I would ask for the transaction's ID. What do you think? 🤔
It should be quite easy to provide when they claim the money has left their account,...
Tačno je, ali znaš šta su mi rekli
Molimo vas da ignorišete moju poslednju poruku gospodine, Nakon verifikacije, sredstva su već poslata sa naše strane, ali podrška vašeg novčanika će vam moći pomoći u tom pogledu. Molimo kontaktirajte ih Hvala.
Dodaj mi tkid
Od te pošiljke
Molimo vas
I snimak ekrana pošiljke
To me pitaju
Prijatelju, dodaj mi TKSID te transakcije
Molimo vas
Možemo samo da obezbedimo uspešnu blockchain vezu. Molimo pošaljite ovu vezu svom primajućem novčaniku gospodine. Hvala vam
https://bloks.io/transaction/e8b4fb228c0fe07cd84aefcfa6bf8284ec7f3fad0ea74aabb516bac054c638ee
Prijatelju, taj link koji mi šalješ je isti onaj koji sam ti poslao od prve transakcije koju sam napravio kome želiš da vidiš lice?
Taj link je od 17. februara, to je bila transakcija koju sam napravio iz svog BC novčanika u novčanik u kojoj sam napravio grešku. Memorandum, moj novčanik, da, moja razmena ili moj novčanik, oni su vratili na svoj račun, a vi niste. šalješ mi povratni šalješ mi isti onaj koji sam ti poslao
I'm so glad you submitted the complaint earlier. Honestly, I'm pretty confused, not sure I follow the whole issue correctly. 🤷♂️
My BC.GAME account has been hacked
My account was stolen over $3000. Within just a few minutes, someone broke in and withdrew all the money I had to his USDT account. That's all the money I have. I trusted BCGAME's security so much that I left a large amount of money in my account. Currently I cannot contact live support, and emails have not been responded to. There is a big problem here: I did not share my account with anyone, did not access unusual links, but my account was hacked. I suspect it was related to the maintenance yesterday morning and the morning before yesterday. After the maintenance period, some situations occurred such as incorrect bet payouts. My complaint was resolved. I am very suspicious that my account was leaked during BCGAME's maintenance process or that the customer's account was exposed due to low security.
My ID: 30221204
I can provide the IP and device the thief logged in (in the photo below), including the USDT account he withdrew my money from. Therefore, I hope BC.game can help me solve this problem. This is all the money I have, please please have mercy on me.
Hello, I saw that you immediately managed to file a complaint, which was the right thing to do if you have such suspicions. If someone tried to withdraw money from your gaming account, did they use the same withdrawal method as you ? I am wondering if there might be something in the transaction history and therefore if you can find some information on which account the money was withdrawn to. Have you tried looking at it ?
Anyway, as I said, it's good that you filed a complaint and let's see what our team will find out in your case. I hope we can find a way to resolve this and get everything sorted out.
If you have anything new, definitely let us know.
Username:abcdefghi3
User id:26992506# Password
Please listen to me carefully, I want kyc verification. She has failed. Now he is not coming here. Please resubmit the document. I have been waiting for 4 days, but the show is not happening here. Now I can't contact you through his email because I can't verify emai only i have register on mobile no. That's not the email itself. this is my email ssssssssss009988@gmail.com Please give me the resubmit link on this email . Please let me do KYC of the account on this email.you can clearly check on my screenshot that I am sending you
Do I understand correctly here, please, that you would like to send this message to the customer support of the casino? Have you tried to send them an email or contact them on live chat, perhaps? I can see, that it is related to your verification, right? If you'd like, you can tell us more about the issue you are having, so maybe we would be able to help you somehow. Will wait for your reply.
they don't reply me I have15 Gmail on support mail but 5 days ago they don't reply me
It seems like several things are happening at the same time.
The KYC has failed, and you asked for a second attempt - right?
At the same time, you can't log into the account because your email has not been verified.
I think you could help us by sharing the latest discussion you had with the support or anyone from the casino. Can you do that, please?
In my opinion, we should focus on something solid. 🤔
Usually, when a player fails to verify his account, the casino decides to close it. Could this be related?
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