Dragi igrače.
Predlažem vam da se smirite, mi smo tu da vam pomognemo. Ipak, ovde na forumu zavisimo i od informacija koje ste nam dali.
Pa, razgovarao sam sa Nikom da ti pomognem. Ovo je objašnjenje koje sam dobio:
Vaša žalba protiv The Bettilt Casino - koju vodi Nick, smatrana je irelevantnom uglavnom zbog:
- opisuje vašu situaciju u Roku kazinu
- na osnovu isključenja koje ste napravili u Bettiltu, mogli ste, međutim, da otvorite nalog na Roku. Osim toga, nisu našli ništa vezano za Bettilt Casino
Dakle, vaša žalba protiv Bettilt kazina je odbijena i nije ponovo otvorena.
Iz njihove perspektive, pitanje sa Rokuom je glavna stvar i Petronela će to rešiti.
Ako se iz bilo kog razloga ne slažete sa tim, odgovorite Petroneli i objasnite svoje gledište. Ne možemo to da uradimo u vaše ime jer bi to lako moglo da izazove još jedan nesporazum.
Koliko sam razumeo, ti i Petronela ste u kontaktu, jesam li u pravu? Najbolje bi bilo da sa njom razjasnite svoje mišljenje.
Možeš li to probati, molim te?
Dear player.
I suggest you calm down, we are here to help you. Still, here on the forum, we also depend on the information you have given us.
So, I spoke with Nick to help you out. This is the explanation I was given:
Your complaint against The Bettilt Casino - handled by Nick, was considered irrelevant mainly because:
- it described your situation in Roku Casino
- based on the exclusion you made in Bettilt, you were, however, able to create an account at Roku. Besides that, they have found nothing related to Bettilt Casino
Thus, your complaint against Bettilt Casino has been rejected and has not been reopened.
From their perspective, the issue with Roku is the main point, and Petronela will handle it.
If you, for any reason, disagree with it, please respond to Petronela and explain your point of view. We can't do that on your behalf because that could easily cause another misunderstanding.
As far as I understand, you and Petronela are in touch, am I correct? It would be best to clarify your opinions with her.
Can you try that, please?