Mislim da ovo nije način na koji kazino treba da komunicira sa svojim igračima, ali imam osećaj da to s vremena na vreme postaje negativan trend. Razumem da kada se igrač nađe u takvoj situaciji, on bi želeo objašnjenje i naravno da dobije svoj novac.
Svakako bih se podsetio na kazino, mada ne znam da li bi to bilo nebitno, pošto su zauzeli stav da ne odgovaraju.
Što se tiče kontaktiranja advokata, verovatno nećemo moći da vam pomognemo u ovom slučaju. Morate preuzeti tu inicijativu. Naravno, svaki dokaz će biti dobrodošao i mislim da će samo pomoći.
Takođe razumem da bi verovatno bilo umirujuće da imate račun, ali i sami vidite da kazino ne želi da vam ga da. Ipak, naš tim će se potruditi da da najbolje što može i pokušaće da pomogne.
U svakom slučaju, očigledno je teško čekati u ovom slučaju, ali to je sve što nam je ostalo. Ako se nešto promeni, javite nam.
I don't think this is the way a casino should communicate with its players, but I have a feeling that it is becoming a negative trend from time to time. I understand that when a player finds himself in such a situation, he would like an explanation and of course to get his money.
I would certainly remind myself to the casino, although I don't know if it would be irrelevant, since they have taken a stance where they don't answer.
As for contacting a lawyer, we probably won't be able to help you in this case. You have to take that initiative. Of course, any evidence will be welcome and I think it will only help.
I also understand that it would probably be most reassuring if you had a receipt, but you can see for yourself that the casino is not too keen on giving you one. However, our team will try to do the best they can and will try to help.
Anyway, it's obviously hard to wait in this case, but that's all we have left. If something changes, let us know.
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