Zdravo!
Ne brinite, naći ćemo način da se razumemo. Ubeđen sam da se odlično snalaziš sa prevodiocem.
Hajde da se fokusiramo na problem kazina:
Kako razumem vaše poene, tri dana nakon što je pokrenut proces verifikacije naloga, vaš nalog je zatvoren, a povlačenja su takođe otkazana. Međutim, ovde dolazi najhitnija stvar.
Da li znate zašto je račun zatvoren, molim? Da li ste, na primer, primili imejl sa objašnjenjem događaja?
Koliko mogu da procenim, prema snimku ekrana, vaš nalog je u fazi verifikacije. U nekim kockarnicama ne možete pristupiti nalogu dok se ne završi KIC verifikacija. Pitanje otkazanih povlačenja može biti povezano i sa nedovršenom verifikacijom, ali bi to sigurno bilo bolje objašnjeno od podrške kazina.
Da li ste sigurni da do sada niste primili nikakvu e-poštu, molim?
Hi there!
Don't worry, we will find a way to understand each other. I'm convinced you're doing great with the translator, anyway.
Let's focus on the casino problem:
The way I understand your points, three days after the account verification process was initiated, your account was closed and also the withdrawals canceled. Here comes the most pressing matter, though.
Do you know why the account has been closed, please? Did you receive an email explaining the events for example?
As far as I can tell, according to the screenshot, your account is under verification. In some casinos, you can not access the account until the KYC verification has ended. The matter of cancelled withdrawals may be also associated with the unfinished verification, yet it would surely be better explained from the casino support.
Are you sure so far you have not received any email, please?
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