Drugi korisnik je u pravu. Tim će ažurirati vašu žalbu kada za to dođe vreme. Međutim, koliko sada vidim, na vama je red i Nick čeka vaše ažuriranje.
U svakom slučaju, kao što vidite, tajmer za žalbe odbrojava preostalo vreme. Svaki veći korak znači novu nedelju za zainteresovanu stranu - citirajući uputstva za vas:
„Svaka uključena strana (vi, kazino ili Casino Guru tim) ima sedam dana da odgovori kada se od njih traži da pomeri žalbu. Kada ovaj period prođe bez odgovora, obično biramo da produžimo vremensko ograničenje za još sedam dana".
Zbog toga, napominjemo da ne možemo ubrzati proces uprkos vašim zahtevima. 🙏
Dakle, za sada prvo odgovorite Niku, a onda ćemo videti kako će se žalba dalje odvijati. Ne brini.
The other user is correct. The Team will update your complaint once the time has come. As far as I can see now, however, it is your turn and Nick is awaiting your update.
Anyway, as you may see, the complain timer counts down the remaining time. Each major step means a new week for the interested party - quoting from the instructions for you:
"Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days."
Due to that, kindly note that we can't speed up the process despite your requests. 🙏
So, for now, respond to Nick first, and then we shall see how the complaint proceeds. Don't worry.
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