Zdravo,
Počnimo sa činjenicom da ocena korisnika uopšte nema uticaja na indeks bezbednosti. Kao što ste rekli, negativne kritike preovladavaju, ali kritike su nešto što čujemo samo od igrača; nemamo pozadinsku priču o tome, niti gledište kazina. Štaviše, igrači imaju tendenciju da se žale, a ne hvale, jer sjajna iskustva uglavnom uzimaju zdravo za gotovo.
Da li ste pogledali karticu pod nazivom „ Indeks bezbednosti objašnjeno " 👈 Odgovori su svi tamo.
Jednostavno rečeno, indeks bezbednosti je nešto dokazano i merljivo, osim ocene korisnika.
Razumem da je neprijatno, ali imajte na umu da su posebno prva povlačenja mnogo izazovnija zbog neophodnosti KIC procedure (upoznaj svog kupca). To ne znači da se dešava nešto loše ili nije sasvim bezbedno.
Verovatno ću vas sada razočarati, ali želim da znate da brzina povlačenja nije posebno merljiva (previše različitih faktora), pa stoga nije deo izračunavanja indeksa bezbednosti.
Mogu li da znam koje su poslednje vesti koje ste dobili iz kazina? Možda možemo pronaći nagoveštaj.
Javite mi molim vas.
Hello,
Let's start with the fact that the user rating has no impact at all on the safety index. As you said, negative reviews prevail, yet reviews are something we only hear from the player; we have no background story for that, or the casino's point of view. Furthermore, players tend to complain, not praise, because they mostly take great experiences for granted.
Did you look at the tab called "Safety Index explained" 👈 The answers are all there.
Simply put, the safety index is something proven and measurable, aside from the user rating.
I understand it feels awkward, but please note that especially the first withdrawals are more challenging due to the necessity of the KYC (know your customer) procedure. It does not mean something bad or not entirely safe is happening.
I'm probably going to disappoint you now, but I want you to know that withdrawal speed is not specifically measurable (too many different factors), hence it is not part of the safety index calculation.
May I know what the last news you got from the casino was? Maybe we can find a hint.
Let me know, please.
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