I had account at casinosky I think that has the same company. Ive closed my account there for I didnt like the casino there. Had a few withdraws there aswell with no problem.
I do not have a self exclusion at any other casino of their brand.
Even my account was verified at paradiseplay casino. But when I wanted to withdraw the 10.000 euro all problems came.
And out of nowhere I got this email closure of my account for my wellbeing.
So they steal my money for my wellbeing aswell!? I won that fair and square and did not break any rule. Or else they would describe that as the reason they confiscating my money.
This is just bulls*t reason to not pay out.
Sure they can close my account what they want. But why keep my money then!? If i didnt broke any rule. Because they just dont want to pay my winnings!
Yes, in that case I think you are right and if the casino wants to close your account they can do so, but I don't think it is right to just void your winnings.
Therefore, it is definitely right that you have decided to file a complaint and our team will try to help you as it is quite unfair from my point of view. We'll see where we get and what we find out. I hope for a fair resolution and hopefully you will get your money back. 🙂
