RE: https://casino.guru/shuffle-casino-plaier-is-unable-to-access-an-airdrop
Hvala vam na odgovoru. Nažalost, pošto stanje na vašem nalogu sadrži samo tokene za mešanje i nema dobitaka od stvarnog novca, nismo u mogućnosti da vam dodatno pomognemo po ovom pitanju.
Kao što je pomenuto u mom prethodnom odgovoru, kazino ima diskreciono pravo da odluči koji igrači ispunjavaju uslove za promocije. Ako smatrate da je njihova odluka bila nepravedna, preporučujem da kontaktirate njihov organ za licenciranje, Odbor za kontrolu igara na sreću Curacao, za dalje smernice: https: //casino.guru/licensing-authorities/curacao-license .
Nažalost, zbog gore navedenih razloga, ova žalba će sada biti odbijena. Cenim vaše razumevanje i žao mi je što ovom prilikom nismo mogli da pružimo dodatnu pomoć. Ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti, ne oklevajte da nam se ponovo obratite.
Srdačan pozdrav,
Veronika
Sada sam potpuno uveren da Shuffle plaća ovu veb stranicu da utiče na odluke i ishode ovih slučajeva u korist kuće. Neću sedeti gledajući ovo kako žalbe nastavljaju da se gomilaju i nastavljaju bez razrešenja i sve više i više nastavlja da gubi u veoma retkim događajima u kojima uopšte pobeđuje. Čak ni gubitnici ne mogu da povrate ni delić svojih obećanja.
Shuffle je konstantno menjao svoje uslove korišćenja često puta bez ikakvog obaveštenja za krajnje korisnike, što je izričito zabranjeno pravilima licenciranja koja zapravo možete pronaći ovde https://portal.gamingcontrolcuracao.org/page/license-conditions
Član 11. Opšti uslovi
4. Igračima se mora dati mogućnost da na dovoljno jasan način pregledaju izmene odredbi i uslova kako bi utvrdili da li žele da nastave da učestvuju u ponuđenim igrama na sreću na daljinu. Mora biti moguće da ih konsultujete u svakom trenutku kada su igre na sreću na daljinu dostupne preko javno dostupnog dela veb stranice igara korisnika licence. Igrač mora biti u mogućnosti da pristupi ovim informacijama sa bilo koje stranice veb stranice igre.
Nikada nijednom igraču nije data ova prilika u vezi sa airdrop-om ili bilo kojim drugim delom angažovanja shuffle-a. U stvari, oni imaju trenutne partnere i igrače kao što je Remi Gambles, za kojeg je bilo poznato da živi u zabranjenoj jurisdikciji, a ipak su nastavili da ga sponzorišu znajući da je umešan u nezakonite aktivnosti. Sada je uz kauciju i suočava se sa federalnim optužbama nakon što je uhvaćen, a koristio je mešanje za pranje novca. Tviter ima brojne postove o tome kako se odvija u realnom vremenu i ne postoji mogući način na koji oni mogu poreći da znaju.
Ovo je samo jedan od desetina primera.
Član 15 Izveštaji
c. (pokušaj) prevare ili drugi oblici kriminalnog ponašanja učesnika u vezi sa igrama na sreću, kao i mere preduzete kao odgovor na to;
d. sumnja ili zna da je u suprotnosti sa uslovima licence ili je to pitanje koje bi moglo da utiče na dodelu licence da je bilo poznato u to vreme, uključujući (i) odstupanje od poslovnog plana ili bilo koje podatke date u zahtevu za licencu; i (ii) da je postojao nesrazmeran broj sporova kupaca u vezi sa uporedivim periodima trgovanja pod podlicencom i/ili bilo koji spor je za značajan iznos;
e. značajno je odstupio od praćenja sopstvenih politika i procedura;
Smatrao bih da je sledeći termin takođe primenljiv, jer bi aktivnosti pranja novca svakako mogle da dovedu do hapšenja shuffle-a, čemu se može samo nadati:
f. kada su on ili bilo koja od njegovih ključnih osoba, UBO-a ili entiteta sa kvalifikovanim interesom/su u ozbiljnom riziku da se suoče sa krivičnim prijavama, regulatorna osuda/gubitak licence u bilo kojoj jurisdikciji;
i pošto ne isplaćuju:
g. imalac licence nije u mogućnosti da plati svoje dugove kada dospeju;
RE: https://casino.guru/shuffle-casino-player-is-unable-to-access-an-airdrop
Thank you for your reply. Unfortunately, since your account balance only contains shuffle tokens and no real money winnings, we are unable to assist you further in this matter.
As mentioned in my previous reply, the casino has the discretion to decide which players are eligible for promotions. If you believe their decision was unjust, I recommend contacting their licensing authority, the Curacao Gaming Control Board, for further guidance: https://casino.guru/licensing-authorities/curacao-license.
Regrettably, due to the reasons outlined above, this complaint will now be rejected. I appreciate your understanding, and I’m sorry we couldn’t provide more help on this occasion. Should you encounter issues with this or any other casino in the future, please don’t hesitate to reach out to us again.
Best regards,
Veronika
I am completely convinced now that Shuffle is paying this website to sway decisions and outcomes of these cases in favor of the house. I will not sit by watching this as the complaints continue to build and go on with no resolution and more and more and more continue to lose in the very rare events they even win at all. Even the losers, cant recoup even a fraction of their promises.
Shuffle has consistently changed their terms of service often times without any notice at all to end users, which is expressly prohibited by licensing rules which you can actually find here https://portal.gamingcontrolcuracao.org/page/license-conditions
Article 11 General terms and conditions
4. Players must be given the opportunity to review changes to the terms and conditions in a sufficiently clear manner in order to determine whether they wish to continue to participate in the offered remote games of chance. It must be possible to consult these at all times the remote games of chance are available via the publicly accessible part of the licensee's game website. The player must be able to access this information from any page of the game website.
Never once has any player been afforded this opportunity with regards to the airdrop or any other part of shuffle's engagement. In fact, they have current partners and players like Remi Gambles, who was very well known to live in banned jurisdiction and yet they continued to sponsor him knowing he was involved in illegal activities. Now he is on bail facing federal charges after he was caught, and used shuffle to launder the proceeds. Twitter has numerous posts about this as it unfolded in real time and there is no possible way they can deny knowing.
This is only one of dozens of examples.
Article 15 Reports
c. (attempted) fraud or other forms of criminal behavior of participants related to games of chance, as well as the measures taken in response thereto;
d. it suspects or knows it is in breach of a license condition or it is a matter that could have impacted on license grant had it been known at the time, including (i) a deviation from the business plan or any data provided on license application; and (ii) there having been a disproportionate number of customer disputes by reference to comparable periods of trading under a sublicense and/or any one dispute is for a material amount;
e. it has materially deviated from following its own policies and procedures;
I would consider the next term to also be applicable since, certainly money laundering activities could very well result in shuffle's arrest one can only hope:
f. where it or any of its key persons, UBO’s or entities with a qualifying interest is/are at serious risk of facing criminal charges regulatory censure/loss of license in any jurisdiction;
and since they are not paying out:
g. the license holder is unable to pay its debts as they fall due;
Automatski prevedeno: