Mučim se da napravim prvo povlačenje iz Sol Cassina, potrebno je 13 dana, iako sam poslao sva dokumenta, rekli su da postoji dodatna verifikacija od 31 dan, nešto potpuno nepotrebno što bi trebalo da ometa preporuke kazino gurua o ovom kazinu , Već sam bio u ovom jednom kazinu preko ove stranice i prošao sam kroz ovu neprijatnost, čak i zato što svaki kazino na koji se registrujem gledam njihovu ocenu na Guru i Reclame akui
Hi, additional verification is sometimes customary in casinos. Of course, it is certainly not pleasant if it should take so long.
However, I was going to recommend that you file a complaint, but I see that you've already done that and now you'll have to wait since Petronela wrote that we give casinos 14 days to resolve the verification or withdrawal.
So in this instance we have no choice but to hold on and see where your case goes. If the casino verified your documents or you managed to withdraw in the meantime, would it be possible to update us? I will wait.
Kada moj slučaj bude rešen, povući ću žalbu, ali ovo je jedan od najgorih kazina koje sam ikada video i njegov nivo ovde u Guruu ne bi trebalo da bude visok, 31 dan nisam proveravao ništa jer sam napravio samo 13 opklada uživo i igrao slotove , pa je ova dodatna provera od njih nepravedna i nepotrebna, Užasan kazino bez obzira da li je slučaj rešen ili ne
I understand your frustration, but the casino can choose whether or not to perform any additional verification. Of course, I understand that it is certainly not pleasant to wait and it would be appropriate to give some reason from casino. However, as I said, we will have to wait and see how it goes. I hope everything will be sorted out soon.
Uprkos činjenici da koristim sajt već 2 godine i moj nalog je u potpunosti verifikovan. A ranije sam mirno vršio povlačenja. Posle velike pobede, moje povlačenje je poništeno i zatraženo je da napravim novi selfi sa pasošem i još jedan selfi sa izvodom iz matične knjige rođenih. Poslao sam im sve. Sada kažu da moje povlačenje može kasniti 31 dan zbog dodatne provere.
Phew, that's not nice for sure. As far as your documents are concerned, have they been accepted or will they still be verified first and therefore it may take up to 31 days ? I would like to point out that we give casinos 14 days to resolve the withdrawal process, so if nothing is done in that time and you have no new information, then you can file a complaint with us.
However, do you think you can try to be patient and wait and see how the whole thing develops and let us know if you have anything new ?
Prvo su mi otkazali povlačenje i tražili dokumenta. Poslao sam, moji dokumenti su odobreni i ponovo sam napravio zahtev za povlačenje. Sada kažu da je ovo dodatna verifikacija mog naloga. Pa, dok čekam, pisaću ako budem imao novosti.
It will certainly be useful if you have something new to write to us. I understand that this is a supplementary verification, but 31 days for a couple of documents is quite a lot for me. We give casinos 14 days, so if you don't have any updates as I mentioned, you can then use our free feature - the complaint.
However, I correctly gather that the documents for the additional verification have not yet been accepted, yes ?
I will wait for the answer.
pogrešno ste me razumeli) sva moja dokumenta su već odobrena) Evo šta su mi rekli u prilog: „Imamo pravo da ograničimo mogućnost povlačenja sredstava u roku do 31 kalendarskog dana kako bismo proverili da li na računu postoji nefer igra."
Allow me to step in, if you don't mind.
This is kind of an additional verification, it seems - your gaming activity check. Usually, it may take up to a month because cooperation with the game provider might be requested. I understand it is a nuance to you, but as far as I can tell, there is still a chance this check will possibly end sooner.
One way or another, for now, I'd say we have to wait. 🤷♂️
I played sport betting on this site, everything was fine til i got a random 31 day "ban". The support said: "By the decision of the administration, your withdrawal request is under additional verification which can take 31 celander days." Its been 28 days now and still nothing. I cant bet on sport because i have a huge limit on everything and i cant withdraw either.
Nisi jedini, svi imaju isti problem. Čim osvojite veliku sumu, vaš nalog će biti podvrgnut verifikaciji od 31 dan. Prošlo je 22 dana i još uvek čekam odgovor podrške. Čini mi se da namerno odlažu sve provere skoro do poslednjeg dana, nadajući se da ćete izgubiti novac u kazinu.
I played sport betting on this site, everything was fine til i got a random 31 day "ban". The support said: "By the decision of the administration, your withdrawal request is under additional verification which can take 31 celander days." Its been 28 days now and still nothing. I cant bet on sport because i have a huge limit on everything and i cant withdraw either.
Hello, I see you have the same problem as other players who played here. I think it's not right if the casino can't give you any answer during these days and you don't know where you stand. It would also be good to know the reason why they blocked your account, but I can see that it is difficult to get that information.
Anyway, since this is sports betting, I would recommend you to file a complaint at one of these links, and hopefully they will try to help you:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
Are you in ? If so let me know how it goes.
Today i got my money after 30 days.
Well, I am very pleased with this news. Although 30 days is too long in my opinion, but when you got the money it is the most important thing. I believe that it has been quite a long struggle and you are also satisfied that you do not have to deal with these worries anymore.
I suppose you'd rather choose another casino to play at, or am I wrong ?
Ofc, also if i wanted to play i cant because they limit my bets for maximum 1 euro stakes.
So it's not really worth it if it's such a limit and it's probably best to find another alternative. But I hope that this time the choice will be better.
I have one more question, what method did you use to withdraw? 🤔
bank card
Dobio sam svoj novac, ograničenja su takođe nula))
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
