Tsars Casino - opšta diskusija (strana 3)

pre 12 meseci od Anonymized713

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5.461 pregleda 53 odgovora |

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1 2 3

Forum and Reviews Administrator

pre 6 meseci

OriginalPrevod

Veoma cenim vašu pažnju na ovu stvar. U svakom slučaju, moja žalba se ne odnosi direktno na propise i politike licenciranja, već na vreme čekanja i pažnju službe podrške. To je, kao što sam rekao, 9 meseci čekanja na odgovor. U svakom slučaju, hvala.

Automatski prevedeno:

pre 6 meseci

OriginalPrevod

9 months would be too long for me, and I probably wouldn't even wait for an answer, because it's like waiting for Godot. If I understand correctly you did not contact Antillephone ? It is possible that you might not be successful there either, but I would probably try all the possibilities.

Anyway, I'm sorry to hear about your problem, but we can't postpone the waiting time, but if something moves forward, don't hesitate to say so.

I'll keep my fingers crossed for you. 🤞

Početnik

Španija

pre 6 meseci

OriginalPrevod

Nisam dobio nikakav odgovor od Antilephone NV godinama. Šteta, ali ja sam kriv što igram na ovakvim platformama. Jedino se nadam da će mi se javiti neko od Careva. Nažalost, nemam finansijskih mogućnosti da se legalno bavim ovakvim tipovima kompanija. Hvala svima na pažnji.

Automatski prevedeno:

Forum and Reviews Administrator

pre 6 meseci

OriginalPrevod

Well, according to information from other players from other cases this license is not much of an answer and you are not the only one who didn't get it. So unless the casino moves on its own, you probably won't get very far. And since it's been going on for 9 months, I'd probably be resigned to it.

Although I am very sorry, I don't think you can do anything more about it and the important thing is to learn from this situation and not to play in this kind of casinos like you said.

Napredni Početnik

Portugalija

pre 3 meseci

OriginalPrevod

Long time for i have my withdraw proceed .

I play in tsars last years and now when i have my best win today 24 hours have passed and nothing payment is made ...

Netteller not work and when i make for my account bank i have this moment 6000 euros waiting and nothing.

And the support team only tell me for i wait...

In my account player i have more 9170,71€

This casino have in the terms and conditions the time for processing a withdraw is 0-24 hours .

Im a loyalty player but for casino is not interested .... file

Ažurirano od strane autora pre 3 meseci

Community & Complaints Administrator

pre 3 meseci

OriginalPrevod

May I ask if your account is fully verified there? Have you ever successfully withdrawn any money before from this casino?

Also know that it is not necessary to write in English as we have an auto-translator implemented on our website. So feel free to write in your language, of course. It will surely help us better understand each other.👌

Napredni Početnik

Portugalija

pre 3 meseci

OriginalPrevod

Zdravo.

Da. Ja sam korisnik ovog kazina dve godine i uvek dobijem sve, ali kada dođe do velike pobede uvek dođe do kašnjenja i to me nervira. Ovog puta neće čak ni obraditi moje zahteve za povlačenje.

Moj zahtev je podnet pre skoro 48 sati i još uvek nije obrađen.

Prema njihovim rečima, imaju tehnički problem i finansijski tim pokušava da ga reši. Zaista im ne verujem.

Trenutno imam 4 isplate na čekanju u iznosu od 9100€ i imam još 7457,24€ na računu igrača i nema plaćanja.

Kazino koji plaća momentalno, prekjuče mi je plaćeno a sada ništa.... 48 sati nije dovoljno za rešavanje tehničkih problema? Da li nema ručnog plaćanja?

Ja sam svakodnevni igrač u ovom kazinu i tamo uplaćujem svaki dan. Zaslužujem više poštovanja.

Sav KIC je urađen i moj nalog je verifikovan.

Razmišljam da odmah otvorim žalbu protiv kazina.

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možemo videti u uslovima i odredbama kazina da je vreme obrade 0-24 sata

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Ažurirano od strane autora pre 3 meseci

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Napredni Početnik

Portugalija

pre 3 meseci

OriginalPrevod

Time passes and nothing. I think I will open an immediate complaint as the processing deadline has already passed and there is no solution.

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Community & Complaints Administrator

pre 2 meseci

OriginalPrevod

I am sorry that you have to experience this delay.

On the other hand, technical errors do happen from time to time, and sometimes it is probably more complicated to sort them out.🤷‍♀️

The main thing to do from the casino site is to inform their players about it, what they did. So, try to be a bit patient, and hopefully you will get your money soon.

At least you know that usually they pay, and there is nothing to worry about. Right?

Even if you open a complaint now, our team won't be able to intervene right away, as we give casinos 14 full days to sort out the issues and proceed with the payments. But it is totally up to you, of course, how you're going to act.

Just please keep us informed about anything related to this, and hopefully you'll come with the good news soon.🤞

Napredni Početnik

Portugalija

pre 2 meseci

OriginalPrevod

Hvala vam na brzom odgovoru.

Za sada sve ostaje isto.

Nema obrade plaćanja.

Korišćenje kazina treba da bude za zabavu, a ne da se igrač uznemirava zbog svojih povlačenja.

Automatski prevedeno:

Social Media & Community Specialist

pre 2 meseci

OriginalPrevod

I fully empathize with you and hope the complaint won't be necessary in the end. Like some others confirmed earlier, the money comes eventually, though it is not a good user experience, so we will appreciate it if you stay in touch with us. I prefer to be sure you get the money.

Napredni Početnik

Portugalija

pre 2 meseci

OriginalPrevod

Danas sam već dobio 4100€.

Trenutno imam 7000 evra na čekanju.

Carski kazino je siguran, ali kao kazino za primer ne bi trebalo da bude ovakvih problema.

Automatski prevedeno:

Community & Complaints Administrator

pre 2 meseci

OriginalPrevod

I get your point for sure. Now just hope that the remaining balance will arrive soon. Keeping my fingers crossed.🤞

Hopefully they will be able to fix all this in the near future, though. So players will be able to get paid with no delays.

Napredni Početnik

Portugalija

pre 2 meseci

OriginalPrevod

Trenutno čekam još 7000 evra uplata.

Poenta nikada nije bio nedostatak poverenja u kazino, već kašnjenja.

Nije dobro ni za jednog igrača, posebno za dnevne igrače, da čekaju toliko dugo na povlačenje.

Kockanje bi trebalo da bude zadovoljstvo, a ne briga

Automatski prevedeno:

Community & Complaints Administrator

pre 2 meseci

OriginalPrevod

Sure thing.

Waiting for you to bring us the updates.

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