Hello,
if you check the casino site, you'll find the license validator - the result shows this:
GCB is just a general license provider. This casino is licensed under the Antillephone.
If you come across different information though, let me know, please. As an alternative, you can contact the person from our data team, you'll find the medallion under the overview. 😉
Currently, is this casino working?
I haven't seen my money for more than 2 weeks.
no response from their finance.
Hello there.
The casino seems to be working. If I were you, I would consider submitting a complaint. Two weeks are more than enough to let your waiting.
Have you ever successfully withdrawn from this casino before?
several times.
last one was completed on Feb 9.
Since you've been waiting for so long, I'd recommend you submitting a complaint. There's not much you can do at this point I'm afraid.
Zdravo, ne dobijam nikakav odgovor i tajmer je već istekao. Šta drugo mogu da uradim? Zašto je to?
https://casinoguru-de.com/vulkan-bet-casino-der-plaier-beanstandet-die-auszahlsgebuhr
Hi I moved your post under this particular casino.
However, I also see that it's okay now and Nick replied to your complaint and you replied back to him as well. There are quite a lot of complaints and our team is trying to do what they can to get to yours or others as soon as possible.
Anyway, I noticed that according to the complaints you have a problem with withdrawal fees and support is not very helpful. Is that right?
Da, nažalost, to je tačno.
Hvala
As Jaro explained, we all need to be patient for now. Due to the excessive number of complaints, our dedicated specialists need every second the timer gives them.
If there is anything I can do for you in the meantime, please let me know.🙏
Prođe mnogo vremena dok ne dobijem pomoć. Sa svojim prethodnim pritužbama osetio sam da sam dobio veoma dobre savete i da sam bio veoma poštovan. ali to, nažalost, trenutno nije slučaj.
Ugodan vikend svima
I know it's not a very pleasant situation and you have to wait, but as we have already mentioned, our experts are doing their best to get to every player. Just because Nick doesn't answer you right away doesn't mean that your case is less important or that he doesn't respect you. I'll ask you for some more patience and hopefully things will move forward as soon as possible.
Anyway, have you learned anything new yet?
Hvala vam puno i želim vam lepu nedelju.
Rezime moje žalbe se uvek obrađuje bez ikakvih promena i trebalo bi da izgleda kao da je ažuriran. Tajmer je resetovan. Da li je možda moguće da se drugi specijalista za žalbe brine o meni? Čekam ovde sa svojom žalbom skoro 3 nedelje i nema napretka. Šta se dešava?
Srdačan pozdrav TheCooN82
Hello TheCooN82!
I'm sorry it takes so long, well, we are pretty occupied, that's true. I'll try to get some insights about your case, of course. I already sent a reminder. Hopefully, it helps a bit.
I see it has been a week since Nick got the requested update, if I am to speculate, I would say he's on it. 🤔
Dobro veče, postoji li možda šansa da se neko od ove 2 kolege ponovo pobrine za moj problem? Čekam više od 3 nedelje da dobijem pomoć. 😢😩
Još jednom veliki kompliment i hvala ova 2 gospodina.
Pozdrav
TheCooN82
Hey there.
As far as I can tell, less than two days remain until the next phase of the complaint you have with Nick. So, what is the matter, please? Would you like to switch Nick for Nick? 🙂
I could not find any other open or recently submitted complaints of yours.
Nik od pre 10 meseci bi bio sjajan. Uopšte ne želim da naglašavam, ali čekanje nedelju dana svaki put dok ne dobijem odgovor je pomalo dosadno. Molim vas nemojte me pogrešno shvatiti, veoma sam zahvalan na podršci kazinoguru tima🤭
Ugodan početak nedelje.
Now I understand. It's a kind of comparison - I should have known 🙂
I don't want you to think I'm making stupid excuses, yet I have to say the number of complaints the Team was handling 10 months ago was much lower than in the current situation.
I agree that it must be quite a pain, still, at least once per week I see the team leader asking all members to rise their maximum capacities. I'm convinced, and I can honestly say they've pushed the limits for quite some time yet. Actually, I know some of them try to train new colleagues, but sadly, it takes a lot of time to get through the process.
I'm grateful for your understanding. Please, be a bit more patient. 🙏
Hvala vam na ljubaznim linijama 👍🏼🌷
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