pre 2 godina
Ako želite da diskutujete bilo šta vezano za Woopwin Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Woopwin Casino - opšta diskusija
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pre 2 godina
Hello,
I'm hoping I can get some help here.
I have been playing on woopwin for some time and never had any issues.
I got lucky, and made 4 cashouts in 2 weeks. The first of those for amount €400 never reached my bank account.
The withdrawal was processed on 8/4/22.
After a week, I contacted woopwin to report missing cashout. I was told to wait 5 working days. I did this and contacted them again. They requested transaction date,ID and amount and copy of my bank statement from 8/4/22 till 22/4/22. I provided them and heard nothing.
I have just today been in contact with woopwin again, I've been told, I have to wait 11 working days. I was also told by chat agent that she couldn't do anything and then I was disconnected from the chat.
Not sure what I should next..
Any advice/help would be much appreciated
pre 2 godina
Hello,
sorry to hear about your issue.
I checked unresolved complaints and found that this casino does not cooperate with our complaint team hence some players were not paid. Sadly those complaints are the fresh ones so I reckon that even if you submit your complaint too we will only be waiting if they cooperate or not.
https://casino.guru/complaints/unresolved
Frankly, this is not a decent casino:
pre 1 godinu
Igram sebe ili bolje rečeno igrao sam u Voopvin-u. Imam veliku pritužbu na trčanje, ali će svejedno nestati. Bio sam na mreži i video sam kako moje novčane opklade idu. Sa profitom od 2000 €, odjednom nije bilo šta da se vidi jer se pojavila poruka da sam neaktivan! Da i navodno sam bio van mreže.. Uprkos tome što sam bio na mreži.!!! Urnebesno je i to što se ništa ne može dokazati. Korisnička služba i takozvani vlasnik licence nisu voljni da razjasne i nisu svesni bilo kakve greške
Automatski prevedeno:
pre 1 godinu
I'm sorry, but it is always quite hard to prove that something like that happened to the player. I'd say that only the game provider can help in this case.
I did not read your complaint in full, still have you contacted the game provider, please?
pre 1 godinu
Prvo sam kontaktirao voopvin. Zatim sam pismeno kontaktirao operatera licence, odnosno provajdera igre. Ali odatle nije stigao nikakav odgovor. Kako god da je okrećem, stalno vidim sliku pred očima. Kako igram i dobijam sa svojom opkladom od €735 (2000) i odjednom pobeda ponovo nestaje i imam samo svoj početni saldo. A onda žele da mi kažu da sam odjavljen bez očiglednog razloga.
Automatski prevedeno:
pre 1 godinu
Hello,
well, you should pay attention to the complaint, your cooperation is required, kindly check it out here.
Honestly, I can't imagine how would you prove that it happened. 🙁
Sadly when there's no proof, there's no help...
pre 3 meseci
Dobar dan,
Trebao bi mi neki savet/savet
Od 9. januara 2024. na mom računu je bilo 815 evra za isplatu putem bankovnog transfera
Od danas, 19. januara 2024. godine, nijedna uplata nije izvršena.
Čet vas stalno „odlaže" – svi obećani termini za završni ispit su prošli. Na e-poruke korisničkoj podršci nije čak ni odgovoreno.
Šta još možete da uradite?
Da li bi bilo rešenje da poništite isplatu i ponovo je unesete ili je to glupost?
Hvala na pomoći
VG
Tamino1
Automatski prevedeno:
pre 3 meseci
Well, now that you have submitted the complaint, I'd say you already know there is a time limit we need to follow before we intervene.
And no, I would not cancel the withdrawal if I were you. Actually, I would ask the casino for some time frame or perhaps the transaction code once the casino says it was carried out. 🤔
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