ForumOpšta Diskusija o KockanjuCasino Document’s verification

Casino Document’s verification

pre 7 meseci od Alprince2001
|
4667 pregleda 43 odgovora |
|
1 23
Dodajte post
pre 7 meseci

Hello guys, I have a question


is it safe to submit a passport copy to a casino for verification and all details visible especially passport number? I have submitted a driver license and civil ID and both got rejected and asked for passport. And saying all details should be visible!!!

Alprince2001
pre 7 meseci

Hello!

I see no harm in that. But I'd like to know which casino we are talking about - just in case.

Do you have any clue why both of your documents were rejected? I mean, are these still valid?

It sounds weird, I'll wait for your reply.🤔


Ažurirano od strane autora pre 7 meseci
pre 7 meseci

it is LionSpin casino.


yes both my documents are valid but got rejected. They said the casino can request the passport.

i have submitted my passport but I covered the passport number and they rejected it and they said all details should be visible.



Alprince2001
pre 7 meseci

Thanks for the name.

I understand that once your passport is needed in order to pass the verification, the number and its validity should be visible. What I can't comprehend is why the passport is needed at all.

I guess you have not been told that yet, right?

Well, the casino's safety index looks decent (see for yourself), so I really wonder what the catch is...

If you have not asked about that yet, could you do that now, please?

I'll wait for the update, of course.


pre 7 meseci

Thank you.

pre 7 meseci

Pazite da li su prethodni dokumenti pravilno fotografisani i da li su u celini vidljivi na fotografiji. Čudno je da kada dobiju ličnu kartu žele i pasoš, ali pokušajte da vidite da li kojim slučajem ova dva dokumenta, odnosno lična karta ili vozačka dozvola, neće u skorije vreme isteći ili im nije već istekao.

Automatski prevedeno:
pre 7 meseci

Actually they were clear captured and not nearly expiring. Also I submitted my ID which is renewed 2 days ago and shows my passport number, photo, address and date of birth and still they rejected it and they emailed me that they want a passport.

I'm confused 🫤

Ažurirano od strane autora pre 7 meseci
Alprince2001
pre 7 meseci

So when they were rejected again and you say that everything was clearly visible, you asked what is the problem with the documents now? I don't think it's unusual for a casino to ask for other things like a passport. 

Anyway, I see that you've already managed to file a complaint, so if the verification problems persist, our team will certainly try to help you as much as possible. 

However, If you do manage to verify or find something new, could you let us know ? 

pre 7 meseci

Sure, I will let you know.

pre 7 meseci

Hm strange, my casinos allowed to hide several digits

Jabrown20
pre 7 meseci

So we can see that in some cases players can have different experiences. Did you pass the verification at your casino without any problems ? 

pre 7 meseci

Not yet.

Alprince2001
pre 7 meseci

I have an idea, but allow me a question first: Is your passport (unlike your other local documents) international and written in English?

This could be the case, I think.

Maybe the casino hesitates to accept documents written in Arabic(?). I'm not familiar with the local situation in Kuwait, so I'm sorry if I picked the wrong language.

Anyway, how does that sound to you? 🤔

pre 7 meseci

Hm strange, my casinos allowed to hide several digits

pre 7 meseci

On which document, please? Is it still about the passport? I have never seen a Canadian passport - sorry for the silly question 🙂

pre 7 meseci

My documents are in both languages Arabic & English.

Alprince2001
pre 7 meseci

Ok, in this case, I have no other ideas on how to explain that...

I will keep repeating: The casino should explain. 🤔

pre 7 meseci

The thing that is confusing me, why they ask for passport while the other documents were submitted clearly. And why would they care if the passport number is showing or covered!! It is an identity verification and they should care about the name, photo, and date of birth.

pre 7 meseci

I'm comfortable sharing my KYC documents with established and reputable casinos that have stood the test of time. However, I'm hesitant to provide the same information to newer, smaller casino brands.

pre 7 meseci

The thing that is confusing me, why they ask for passport while the other documents were submitted clearly. And why would they care if the passport number is showing or covered!! It is an identity verification and they should care about the name, photo, and date of birth.

pre 7 meseci

I think that's the process by which this casino does verification. I'm not sure why it still hasn't moved anywhere. That should explain the casino. So there is nothing left to do but wait and see how the complaint proceeds. 🤔

pre 7 meseci

I'm comfortable sharing my KYC documents with established and reputable casinos that have stood the test of time. However, I'm hesitant to provide the same information to newer, smaller casino brands.

pre 7 meseci

Hm, that's your personal preference, yes ? Have you ever had a problem with verification yourself ? 

1 23

Pridružite se zajednici

Morate biti ulogovani da bi dodali post.

Ulogujte se
flash-message-news
Casino Guru Vesti – Pratite dnevne vesti iz industrije kockanja
Pratite nas na društvenim mrežama - Dnevni postovi, bez depozitni bonusi, novi slotovi i još toga
Pretplatite se na naš bilten i saznajte gde su najnoviji bez depozitni bonusi, novi slotovi i druge vesti