NaslovnaPritužbeGalactic Wins Casino - Greška u izračunavanju prevrtanja pitanja igrača.
Galactic Wins Casino - Greška u izračunavanju prevrtanja pitanja igrača.
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900 R$
Galactic Wins Casino
Index sigurnosti:Ispod proseka
Sigurnosni indeks
Kazina sa indeksom sigurnosti ispod proseka obično imaju nepovoljan ratio broja posetilaca i relevantnih pritužbi koje podnose igrači. To znači da je ovaj kazino verovatno nepravedno postupao prema nekim igračima u prošlosti.
Poslato:
22/12/2023
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Slučaj je zatvoren : 15/01/2024
Slučaj je zatvoren
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Neopravdana žalba
ODBIJENO
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pre 9 meseci
Prevod
The player from Brazil had won $900 after using 10 free spins, but the casino had set a rollover requirement of $7,000 instead of the expected $1,560 (calculated as 60 times the original $26). The player had claimed that this was the second time such an issue had occurred. The casino had responded by explaining that the player had existing wagering requirements from previous bonuses, which were added to the new bonus. We had found this practice fair for consecutive no-deposit bonuses. The player had been given the option to clear the existing wager balance by making a deposit and claiming a new promotion. We had recommended the casino to clarify these rules in their terms and conditions to avoid future confusion. The player did not raise further objections, leading us to reject the complaint.
Igrač iz Brazila je osvojio 900 dolara nakon što je iskoristio 10 besplatnih okretaja, ali je kazino postavio zahtev za preokret od 7.000 dolara umesto očekivanih 1.560 dolara (izračunato kao 60 puta više od originalnih 26 dolara). Igrač je tvrdio da je ovo drugi put da se takav problem dogodio. Kazino je odgovorio objašnjenjem da igrač ima postojeće zahteve za klađenje iz prethodnih bonusa, koji su dodati novom bonusu. Smatrali smo da je ova praksa poštena za uzastopne bonuse bez depozita. Igraču je data mogućnost da izbriše postojeći saldo opklade tako što će uplatiti depozit i zatražiti novu promociju. Preporučili smo kazino da pojasni ova pravila u svojim uslovima i odredbama kako bismo izbegli buduće zabune. Igrač nije izneo dalje primedbe, što nas je navelo da odbacimo žalbu.
Od 10 besplatnih okretaja, zaradio sam 26 dolara i nastavio da igram. Od tih 26 dolara zaradio sam 900 dolara. Kada sam otišao da povučem, iznos preokreta je bio 7000 dolara
Uzimajući u obzir da je iznos prevrtanja 60Ks.
Dakle, 60Ks26 = 1560, a ne 7000.
Hello, I won 10 free spins.
Out of the 10 free spins, I made $26 and continued to play. From those $26 I made $900. When I went to withdraw, the rollover amount was $7000
Considering the rollover amount is 60X .
So, 60X26= 1560, not 7000.
Olá, ganhei 10 rodadas grátis.
Das 10 rodadas grátis, fiz R$ 26 a ir fui jogando, desses 26$ fiz R$ 900,00 fui pedir o saque, o rollover e de R$ 7000,00
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
Možete li navesti tačan bonus koji ste aktivirali i igrali? U idealnom slučaju, želeo bih da dobijem preciznu vezu do tog bonusa.
Da li su besplatni okreti koje ste spomenuli bili komponenta bonusa za meč ili su odvojeni?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 800 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam ugodne praznike, a mi ćemo vam se javiti što je pre moguće.
Dear greennabet777,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Can you please specify the exact bonus you activated and played? Ideally, I'd like to receive the precise link to that bonus.
Were the Free Spins you mentioned a component of a match bonus, or were they separate?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Zdravo, svake srede sajt nudi 10 besplatnih okretaja i nekoliko slotova.
I ovo je drugi put da se to dešava.
Ovog puta sam osvojio 10 besplatnih okretaja, i sa ovih 10 besplatnih okretaja, zaradio sam 26,00 R$ i od tih 26 R$ igrao sam i zaradio 900$ kada sam shvatio da sam već ispunio rolover, otišao sam da vidim iznos da se povučem, jer pročitaj pravila, dakle, bio sam tu da se kladim na više od 7 hiljada R$ da pustim povlačenje, a prevrtanje je bilo 60k ako se ne varam, kontaktirao sam ih, rekli su da moram da se kladim na taj iznos , da mogu napraviti povlačenje , kako je apsurdno. Molimo vas da pratite otiske
Hello, every Wednesday the site offers 10 free spins, and some Slots.
And this is the second time this has happened.
This time I won the 10 free spins, and with these 10 free spins, I made R$ 26.00 and from that R$ 26 I played and made 900$ when I realized that I had already fulfilled the rollover, I went to see the amount to withdraw, because read the rules, so, I was there to bet more than R$7 thousand to release the withdrawal, and the rollover was 60x if I'm not mistaken, I contacted them, they said that I had to bet that amount, to be able to make the withdrawal , how absurd. Follow the prints please
Olá, toda quarta feira o site disponibiliza, 10 rodadas grátis, e algum Slots.
E já é a segunda vez que isso acontece.
Dessas vez ganhei as 10 rodadas grátis, e com essas 10 rodadas grátis, fiz R$ 26,00 e desse R$ 26 fui jogando e fiz 900$ quando percebi que já tinha cumprido o rollover, fui ver o valor pra sacar, pq lir as regras, então, tava lá aposta mais de R$ 7mil pra libera o saque, sendo que o rollover era de 60x se não me engano, entrei em contato com eles, eles falaram que tinha que aposta esse valor, pra pode fazer o saque, que absurdo. Segue os prints por favor
Hvala vam puno, greennabet777, na pružanju svih potrebnih informacija. Sada ću vašu žalbu preneti kolegi Pavelu ( pavel.k@casino.guru ) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, greennabet777, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Kao što je traženo, obratite pažnju na naše uslove i odredbe u nastavku;
https://vvv.galacticvins.com/en/tnc
10. Bonusi i promocije
Kada uslovi bonusa uključuju ograničenja veličine dozvoljenih opklada, primenjivaće se sledeći principi: Kada se istovremeno primi više bonusa, primenjuju se ograničenja za najmanji bonus dok se opklada za taj bonus ne završi, zatim ograničenja za sledeći najmanji, itd. .
Kada se primi novi bonus dok još postoje uslovi klađenja iz prethodnog bonusa, ograničenja iz prethodnog bonusa će se primenjivati dok se ne ispune uslovi klađenja tog bonusa, a zatim će se primenjivati ograničenja novog bonusa.
Ako je potrebno još nešto, ne ustručavajte se da pitate.
Srdačan pozdrav,
Galactic Vins Representative
Dear All,
Thank you for reaching out to us.
As requested, please note our Terms and Conditions below;
https://www.galacticwins.com/en/tnc
10. Bonuses and Promotions
Where the bonus conditions include limits on the size of allowed wagers, the following principles will be applied: When multiple bonuses are received simultaneously, limits for smallest bonus apply until the wagering for that bonus is completed, then limits for next smallest, and so on.
When a new bonus is received while there are still wagering conditions from a previous bonus, the limits from the previous bonus will apply until the wagering requirements of that bonus are completed, and then the limits of the new bonus will apply.
If anything further is needed, please do not hesitate to ask.
Konsultovao sam se sa svojim timom i došli smo do zaključka da je fer zadržavanje uslova klađenja prethodnog bonusa bez depozita u slučaju njihovog uzastopnog potraživanja. Jedina preporuka koju možemo da damo je da se promeni pravilo u vezi sa ovom temom. U idealnom slučaju, to bi obavestilo igrače da se tiče samo uzastopnih besplatnih/bez depozitnih bonusa. Takođe, dodatak da je depozit potreban da bi se resetovao uslov klađenja koji je ostao od prethodno primljenih besplatnih bonusa pomogao bi igračima da se ne zbune.
greennabet777, prema našem iskustvu, u slučajevima kada igrači traže višestruke uzastopne bonuse bez depozita bez uplate bilo kakvog depozita između njih, kazina obično konfiskuju svoje dobitke. Smatramo da je to pošteno, jer se ne odnosi na nikakva prava (deponovana) sredstva, već samo na besplatni novac, koji je kazino dodelio kao bonus. U vašem slučaju, kazino je, umesto da konfiskuje vaš dobitak, odlučio da vam dozvoli da završite preostalo klađenje sa vašim nedavnim dobicima. Za nas je to bolji slučaj od konfiskacije, jer još uvek imate šansu da pobedite. Molim vas, recite mi šta mislite i da li ćete pokušati da uložite svoj dobitak.
Galactic Wins Representative,
I have consulted with my team and we have arrived to the conclusion that keeping wagering requirement of previous no-deposit bonus in case of their consecutive claim is fair. The one recommendation, that we may give is to make change in the rule regarding this topic. Ideally, it would inform players that it concerns only consecutive free/no-deposit bonuses. Also, the addition that deposit is required to reset the wagering requirement which is left from previously received free bonuses would help players to not get confused.
greennabet777, according to our experience, in cases where players claim multiple consecutive no-deposit bonuses without making any deposit between them casinos usually confiscate their winnings. We consider it fair, because it does not apply to any real (deposited) funds, only to free money, which were granted as a bonus by the casino. In your case, casino, instead of confiscating your winnings, has decided to let you finish remaining wagering with your recent winnings. For us, it is the better case, than the confiscation, because you still have the chance to win. Please, let me know what you think and if you will try to wager your winnings.
Ako želite detaljno objašnjenje, pogledajte moju poslednju poruku iznad.
Jednostavnije objašnjenje: slaganje zahteva za klađenje je u redu po nama, ako želite da povučete dobitke koje sada imate, trebalo bi da završite sve klađenje koje imate (što je ostalo od prethodnih bonusa). Takođe, imate mogućnost da uplatite i uzmete novi bonus (u tom slučaju ćete imati uslov za klađenje samo za novi bonus), ali, ako sam dobro razumeo, stari dobici će biti zaplenjeni, ali nisam siguran u to deo. U zaključku, da biste podigli dobitke koje sada imate, morate završiti klađenje koje vam je ostalo na računu. Ako imate još pitanja, ne ustručavajte se pitati!
If you want detailed explanation, please, refer to my last message above.
The simpler explanation: stacking wagering requirements is okay according to us, if you want to withdraw winnings that you have now, you should finish all wagering that you have (which is left from previous bonuses). Also, you have the option to deposit and take the new bonus (in that case you will have wagering requirement only for the new bonus), but, if I understand correctly, your old winnings will be confiscated, but I am not sure about that part. In conclusion, to withdraw winnings you have now, you must finish wagering you have left in your account. If you have any more questions, do not hesitate to ask!
Pa, s obzirom na to da igrač nema više primedbi i saznali smo da je žalba bila na pravilo koje smatramo poštenim, nemam drugog izbora nego da ovu žalbu odbijem.
Želeo bih da se zahvalim greennabet777 na strpljenju i razumevanju i Galactic Vins Predstavniku na njihovom detaljnom objašnjenju i pomoći.
Well, given that the player does not have any more objections and we have learnt that the complaint has been regarding the rule that we consider fair, I have no other choice, but to reject this complaint.
I would like to thank greennabet777 for their patience and understanding and Galactic Wins Representative for their detailed explanation and help.
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