Zdravo,
Imam otvoren račun kod Gembet-a, poslao sam e-poštu tražeći samoisključivanje zbog problema sa kockanjem nakon što sam uplatio 100 € i nikada mi nisu zatvorili račun.
Deponovano je još 290 €, a moj račun i dalje nikada nisu zatvorili nakon što je poslata druga e-poruka.
Dodatnih 735 € je deponovano nakon slanja trećeg e-poruka sa ponovljenim referencama na moju zavisnost od kockanja i za zatvaranje mog naloga kao što je navedeno u njihovim uslovima i odredbama, a ipak nisu zatvorili moj nalog.
Još 330 € je ponovo deponovano i još uvek nisu zatvorili moj račun.
Poslao sam 4 e-poruke u kojima sam naveo zavisnost od kockanja i da zatvorim svoj nalog, a oni to nisu uradili.
Ovo je pošteno najgora odgovornost za odgovorno kockanje koju sam video na bilo kom sajtu. Ono što pogoršava situaciju je da Gembet Manager prima e-poštu i odgovara tvrdeći da moram da uradim drugačiju proceduru koja nije navedena u njihovim uslovima i odredbama za samoisključivanje mog naloga. Naveo sam im njihove uslove i odredbe sa snimkom ekrana, on/ona prihvata uslove i odredbe tako što šalje potpuno iste uslove i odredbe na moj označen crvenom i kaže da moram da uradim nešto drugačije/više od onoga što je navedeno u Uslovi.
Da li možete nešto da učinite da pomognete u ovom pitanju?
Srdačan pozdrav,
Shandi37
Hello,
I have an account open with Gembet, I sent an email asking for self exclusion due to a gambling problem after depositing €100 and they never closed my account.
A further €290 was deposited and they still never closed my account after a second email was sent.
A further €735 was deposited after sending a third email with repetitive reference to my gambling addiction and to close my account as stated in their terms and conditions and still they did not close my account.
A further €330 was deposited again and they still have not closed my account.
4 emails I sent stating gambling addiction and to close my account and they failed to do so.
This is by fair the worst accountability for responsible gambling that I have seen out of any site. What makes it worse is Gembet Manager receives the email and responds claiming I have to do a different procedure which is not stated in their terms and conditions for self excluding my account. I referenced their terms and conditions to them with a screenshot, he/she acknowledges the terms and conditions by sending the exact same terms and conditions back to my highlighted in red and says I have to do something different/more than what is stated in the terms and conditions.
Is there anything you can do to help with this matter?
Kind regards,
Shandy37
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