Kada sam se registrovao na sajtu, primetio sam da postoji ponuda i za bonus na prvi depozit i za povraćaj novca ako su nastali gubici korišćenjem ovog početnog bonusa.
Iskoristio sam bonus na prvi depozit, deponovao 600 dolara u kriptovaluti i igrao slotove, gde sam uspeo da osvojim oko 6500 dolara sa delom za povraćaj novca. Pročitao sam uslove i pre i posle igranja i nisam našao kršenja.
Nakon zahteva za povlačenje, od mene je zatraženo da dostavim neophodna dokumenta i verifikacioni video, koji sam dostavio.
Nakon toga, primio sam nekoliko e-poruka sa odlaganjem povlačenja, i na kraju, imejl u kojem se navodi da će isplatiti dobitak, ali da će zatvoriti moj nalog. Nisu navedeni razlozi za zatvaranje.
Nekoliko dana kasnije, primio sam još jednu e-poštu u kojoj se navodi da dobitak neće biti isplaćen zbog navodnog kršenja uslova i odredbi, što je dovelo do oduzimanja mog dobitka.
Za mene je potpuno neprihvatljivo da mi se dobitak oduzima bez jasnog razloga. Zahtevam da kazino Guru interveniše i istraži ovu stvar u moje ime.
Upon registering on the site, I noted that there was an offer for both a first deposit bonus and a cashback if losses were incurred using this initial bonus.
I used the first deposit bonus, deposited $600 in cryptocurrency, and played slots, where I managed to win around $6500 with the cashback portion. I read the terms and conditions both before and after playing, and found no violations.
After requesting a withdrawal, I was asked to provide necessary documents and a verification video, which I submitted.
Following this, I received several emails delaying the withdrawal, and eventually, an email stating they would pay the winnings but would close my account. No reasons were provided for the closure.
A few days later, I received another email stating that the winnings would not be paid due to a supposed violation of the terms and conditions, which led to the forfeiture of my winnings.
Having my winnings confiscated without any clear reason is completely unacceptable to me. I request that the Casino Guru intervene and investigate this matter on my behalf.
サイトに登録すると、初回入金ボーナスと初回ボーナスで負けた際に貰えるキャッシュバックがあるといった内容が記載されていました。
初回入金ボーナスを使用して仮想通貨で600ドル入金してスロットで遊び、キャッシュバック部分で6500ドルほど勝利することができました。プレイする前にも後にも読みましたが、利用規約の違反はなかったです。
出金申請後に必要書類と認証用の動画を求められたので提出しました。
その後何度か出金を引き伸ばすメールが来た後で、勝利金を支払うがアカウントは閉鎖するといった内容のメールが届きました。閉鎖についての理由は明記されていませんでした。
勝利金が支払われないままだった数日後に、勝利金は支払うといった内容を覆す規約違反で没収といったメールが届きました。
理由も分からず没収され、到底納得できるものではないのでカジノグル側に間に入っていただき調査していただきたいです。
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