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I won a bigger amount of money a week ago. Documents were requested during the same day and I submitted them. Money does not fall will not appear. Customer service just says it is still being processed. It seems that the aggregator just avoided the matter.Well today re-submitted the documentaries and still no activity, diipadaapa and it tracks. Well in the evening I tried to log in to the account, then block out. This has never happened at any casino, the max 48h has been withdrawn. I should never have interfered in this casino and I will take it forward. I would not recommend this shit to anyone.

Voitin viikko sitten isomman summan rahaa. Pyydettiin saman päivän aikana dokumentit ja toimitin ne. Rahoja ei kuulu ei näy. Asiakaspalvelu vain sanoo että on käsittelyssä edelleen. Tuntuu että kokoajan vain vältellään asiaa.No tänään toimitettu uudelleen dokumentit ja vieläkään ei mitään toimintaa, diipadaapa ja sitä rataa. No yritin illalla kirjautua tilille, niin blokkaa pois. Eipä ole ikinä käynyt näin missää kasinolla, max 48h on kestäny kotiutus. Ei olisi ikinä pitänyt sekaantua tähän kasinoon ja aion kyllä viedä asian eteenpäin. En suosittele kenellekkään tätä paska mestaa.

Dear Piita,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your reply.

Best regards,

Petronela

Hi, the first repatriation took 10 days and still the repatriations still take almost two days. It’s a little contradictory to advertise a money transfer when the money doesn’t really enter the account even on the same day.

Hei, ensimmäisessä kotiuttamisessa kesti 10 pvä ja edelleenkin kotiutukset kestävät melkein kaksi vuorokautta. On hieman ristiriitaista mainostaa rahojen siirrosta kun rahat eivät todellakaan tule tili edes saman päivän aikana.

I do apologize, but I'm not sure if I understood correctly. Have you received your winnings already?

Dear Piita,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.